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Pacific Honda - Service Center

Honolulu, HI

5.0
8 Lifetime Reviews Review Dealership

8 Reviews of Pacific Honda - Service Center

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September 01, 2019

"Mr. Ron Cassidy's advice made us 'very happy customers'. "

- yufong808

Review for Mr. Ron Cassidy-Asst. Service Manager- August 30th 2019 from Okoji & Associated Realty, Inc./Robert Castro (RA) and Yu Fong Okoji (PB): Remarkable customer service from Asst service department’s manager Ron at Pacific Honda. He is an excellent communicator as well and easily understandable regarding the situation with our car. Ron also ordered the right part needed and informing us it was needed because of the corrosive effect of the blue particles/powder from the battery area. We appreciate his expertise and excellent service performed from the very first time we worked with him. Ron was very informative and offered a few obliging suggestions to keep my 2015 Honda CRV car at its best for a while until next service. 8) *In the past 12 years plus, we’ve had excellent service in a long period with Honda Windward with Kevin Juan, who left Honda for new venture opportunity; yeah…we’ve felt displeasure to see Kevin Juan, who left-Windward Honda for other opportunity! * 9) This was our company’s first time to bring my 2015 Honda to Pacific Honda to get service. Ron has a good spirit & good character, it was a grand experience on the 30th, we both agents enjoyed Ron’s smiles and enthusiasm on his working area. Oh…in fast fashion and asking Ron if he receive our business card and some of our business’ information about our company, which is ‘to mean our company’s car needs to be in good condition at all time and we glad Ron gave us excellent services. We can feel that he listens to our problems. In one incidence in our conversation, I said to him, ‘saving one soul at a time’, which means he is saving us from ANGUISH STATES OF MIND when our company’s car is not in working states- battery was full of blue dust, and with bubbles around the entire battery’s surface. 10) We’re grateful of his effort along with his team in Pacific Honda in assist us to clean the battery area with the right tool. He also explained a couple possible ways that water could get in there. Either by human error, or mechanical error. He is truly there to save/service our car/public servant. He has a heart of professional business spirit, which is what we need in the situation of in needs to meet our Real Estate businesses’ appointments. Ron is a great advisor to work with and our company highly recommend him at Pacific Honda to our clients, personal friends, relatives, and our business friends. And recommend people to Honda’s selling department business through Ron as well. 11) Finally, my agent Robert Castro and I were very impressed with Ron’s outstanding knowledge of car parts and his team of mechanics at Pacific Honda service department. Ron is an ingenious advisor and we hope to show to the world of his devotion in Pacific Honda. Our company believed he is more than allowable starts we can indicate about him, his working spirit amazingly exalted in our eye, a minimum allowed of five stars are for Ron’s existence on the 30th. 12) Ron and his team of technician in the service department worked tireless-in good working spirit with Ron’ running around, up and down from his highchair sitting, and pushing the cars in and out of services department that is impressive.

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Recommend Dealer
Yes
Employees Worked With
Ron Cassidy, Asst. Service Manager
November 06, 2017

"Billy Tang"

- pizman808

As a customer of Pacific Honda whether it’s a small or big thing Billy Tang has always been extremely helpful we now own 3 vehicles and Billy really makes us feel like family its the little things that he does that are BIG!!!!

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Recommend Dealer
Yes
Employees Worked With
Nov 15, 2017 -

Pacific Honda responded

Hi pizman808, Thank you for your review and customer loyalty to Pacific Honda and Bill Tang. We really appreciate knowing that our customers are happy and loyal to us. Please contact us if there is anything we can do for you. Thank you, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawai..com

October 27, 2017

"Professional and no pressure"

- PJ

Bill Tang was a referral from a friend and he did not let us down. Very professional and helpful. Alex Shu the business manager gives us all the options for financing, great service. Mahalo to Keith Nakano in the service department in helping me get my car done quicker.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ian Duong
Nov 08, 2017 -

Pacific Honda responded

Hi PJ, Thank you for your review. Its great knowing that our top sales consultant is taking good care of Pacific Honda customers. Please contact us if you have any questions or concerns. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com

February 17, 2017

"Carelessness on Paper work"

- Cris

From early on of the transaction, they weren't sure what paperwork they needed and kept asking more in the middle of the process. When they proceed, they misspelled the NAME and tried playing blame game.

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Recommend Dealer
No
Employees Worked With
Lilani, Ian, John
July 21, 2016

"COMMENDATION FOR MIKE IGARASHI-SERVICE ADVISOR"

- Honda customer

COMMENDATION FOR MIKE IGARASHI-SERVICE ADVISOR I would highly recommend him. He is honest and highly professional. He will tell you if there is a better or cheaper way and no way would he overcharge you. And he will always call you back if you leave a message.

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Recommend Dealer
Yes
Employees Worked With
Mike Igarashi, Elliott Tam(Service Manager)
September 04, 2015

"Helfpful, speedy service!!"

- kamaki

Leeann was so helpful every time I called her!! Arrangements were made and things clicked right as scheduled. it was so easy to do business with this dealer!! I love returning to them.

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Recommend Dealer
Yes
Employees Worked With
Leeann Shishido
April 21, 2015

"This place ripped off my daughter."

- ken156

My daughter is stationed in Hawaii, she took her car there to have it serviced, oil change, tire rotation and have her brakes checked. She bought the car new. It has about 60000 miles on it, she was told her brakes looked new. Charged her 200.00. Two days later her front brakes started making a grinding noise. She had to have it towed back to the dealership where she was told a rock got in between the brake pads and rotor. They charged her 350.00 to replace pads and turned the rotors. That's 550.00 she had to pay. I feel they took advantage of her because she's a woman. I wish the Honda corporation would investigate this dealership. It's not right what they did, they should be responsible for what happened after they serviced the car.

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Recommend Dealer
No
Employees Worked With
service manager
November 14, 2012

"Purchasing the car was fine. It was their service..."

- HidetoYamaguchi

Purchasing the car was fine. It was their service department that made me 120% sure I will NEVER go there for anything, ever again. And I will do everything I can to prevent anybody from making the mistake of purchasing a vehicle there. Long story short, I took my car in for warranty work multiple times. My brakes were failing on me. I took my car in three times, and every time I visited, they claimed "Could not reproduce problem." Funny thing, because driving in, and leaving their property, my brakes were acting up on me. Elliot Tam (I believe that's what his name was) the master technician there himself claimed he couldn't figure out what my problem was. Frustrated, I drove out to Tony Honda, and the moment I told them my problem, they gave me a guess on what the problem was. Their theory was correct: Cracked brake master cylinder. This is a potentially life threatening issue with the car, and Pflueger Honda's technicians failed to, or neglected to address this issue. Again, I repeat, they put me and my family in HARMS WAY. My other issue is with their service advisor Lee Ann Shishido. Let me tell you some background information. She is INFAMOUS on this island as being an arrogant, pompous person. She has been banned from Hawaii's biggest car enthusiast discussion board. And when I met her, I understood why. She was the most unhelpful, snobby, lying customer service representative I have ever met. I had noticed that my door was crooked, which is a factory error, thus something that should be covered by factory warranty. When I brought the issue up during my multiple visits for my brake issues, Lee Ann Shishido repeatedly told me "Your doors are crooked on purpose. It's called positive flushness and it's to prevent rock chips." Amongst my ASE certified friends, Positive Flusness has NEVER been heard of. Funny, as none of the other cars in Pflueger's lot had this POSITIVE FLUSHNESS. When I called Honda of America to clarify this, even they had a good laugh, and told me my service advisor (Lee Ann Shishido) was making stuff up. Sure enough, after my complaint, Pflueger's service manager called me up to apologize on her behalf. Nothing from Lee Ann herself. Pflueger Honda's service department failed to find a life threatening issue with my car, and their service advisors make things up on the spot to trick their customers. I absolutely, ABSOLUTELY advise EVERYBODY to STAY AWAY FROM PFLUEGER.

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Recommend Dealer
No
Employees Worked With
Elliot Tam, Leeane Shishido
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