Pacifico Mazda

Went to dealer for a specific vehicle we found on their website. Explained our whole situation to our internet contact Kyle, as well as the exact car we were coming to see. When we got there we were inform website. Explained our whole situation to our internet contact Kyle, as well as the exact car we were coming to see. When we got there we were informed that the car was no longer there and they weren't even sure how long it was gone (or so they say). The deal was an amazing deal (too good to be true). While we were there, trying to find something that might work, Kyle did come to the salesperson's desk that we were at but didn't even acknowledge us. Jodi is the reason I gave a 5 on friendliness. I gave them an "OK" on quality of work because Jodi did try hard but I couldn't give higher than that because they felt as though it was no big deal that the car we came for had been long gone, as far as we can tell, and no one cared to come to us and apologize in any way. After sitting there for hours finally had to leave to see if we could get 2nd option car at another dealer. Had read several good reviews from people that came over to there from NJ and was looking forward to what I thought would be a different kind of experience. Instead found just another typical car dealership. No different than the one right around the corner from where ever you live. Big time feeling of BAIT & SWITCH! More

I wanted to celebrate by birthday in a special way. I wanted to do something for me. I ended up at the Pacifico Mazda dealership on March 3, 2013. I was warmly greeted by Craig, who from first sight say wanted to do something for me. I ended up at the Pacifico Mazda dealership on March 3, 2013. I was warmly greeted by Craig, who from first sight say I was out of my element. Though I had my husband and brother, I wanted to do this myself. I have never brought a brand new car, nor set foot into a dealership. Craig asked me what I looking for and how much I was will to pay. I told him I was looking for a certified used car, to fit 6 people. Oh and by the way, I DON'T DO MINIVANS. Out to the lot, Craig directs me to a Meteror Gray, 6 passager MAZDA 5 TOURING edition. It had EVERYTHING I wanted and was NOT a minivan. Back in he dealership, I had the key an full tank and only 3 miles. Yes craig was able to get me a BRAND NEW car for a cheaper payment that a USED one. I LOVE MY MAZDA and the MADZA family!!! LENORA and TROY!!! More

No matter what, do not bring your car here for service!!!!!!!! My mother brought her brand new 2013 Mazda2, which we purchased from this dealership (this was another headache that will be discusse service!!!!!!!! My mother brought her brand new 2013 Mazda2, which we purchased from this dealership (this was another headache that will be discussed in a different review), in for replacement service of her passenger side mirror. The mirror face needed to be replaced. When she brought her car in for service, the service adviser told her she needed to replace both the mirror face and the casing, though only the face was damaged. It was evident that the casing did not need to be replaced and that the mirror facing could be popped in as it looked like it popped right out. However, they told her to replace both. Then they made her prepay for the parts!!!! It's a dealership, since when do you need to prepay for parts when you have all the parts you need right there in the service department!????!!! Nonetheless, my mother, like many senior citizens, are ignorant to such things and so they comply without questioning the validity of what's being asked. She prepaid for the parts (one of which was not needed) and came back later for service. Two days later, after service was completed, she noticed the passenger mirror casing, which was just replaced, was cracked on the bottom and the swivel housing that holds the mirror now had a 1/4" gap. It is obvious that whomever replaced the mirror did so incorrectly or there is a manufacturer defect. My mother returned to the dealership (without my knowledge, as I would've went with her the first time and the second time) and showed them the damage and the service technician John said, "someone hit your car again." No one hit her car the first time, let alone this time. We took pictures of the mirror and the car to prove that there was no outside influence to cause the damage. She asked him was it like this when she brought the car in the first time and he said "no." So if it wasn't like that before service was done on the car but after service there's now more visible damage to the mirror; but no scratches or nicks or cracks (which would be evident if the car was "hit again") are on the car or the mirror as a result of some outside influence, then it is clear that there is some defect. The service adviser said, "you need to replace the whole thing." My mother asked him why this was not recommended the first time. John states, "because it wasn't like that the first time." They are trying to milk her out of paying more money for damage that was not a result of outside influence but a result of careless service reparations. WHATEVER YOU DO, DO NOT TAKE YOUR CAR TO PACIFICO MAZDA FOR REPAIR!!!!!! THEY HAVE POOR CUSTOMER SERVICE. THEY DO NOT MAKE YOU FEEL LIKE YOUR BUSINESS IS APPRECIATED AND THEY DO NOT DESERVE YOUR BUSINESS. GO ELSEWHERE WHERE YOU WILL BE VALUED AND APPRECIATED AS A CUSTOMER. I own a 2006 Mini and even though I am past warranty, the BMW/Mini Dealership values you as a customer! I've never had a problem with getting excellent customer service. I am also a former Toyota owner and have never had a problem with the Toyota Service department. Pacifico Mazda is the first dealership where I have seen poor customer service to new customers. More

This has been one of the best purchase that I have made in a long time you guys exceeded over my expectation you guy are awesome in a long time you guys exceeded over my expectation you guy are awesome More

I purchased my brand new Mazda CX-9 on July 26, 2013. I I purchased my brand new Mazda CX-9 on July 26, 2013. I initially did my research on-line and was assisted by Kyle Keehn; who was very informati I purchased my brand new Mazda CX-9 on July 26, 2013. I initially did my research on-line and was assisted by Kyle Keehn; who was very informative and helpful with additional information and pricing. Thanks Kyle! Upon visiting Pacifico Mazda's Dealership, I was warmly greeted by Sales Manager; Brian Green--who was expecting me, thanks to Kyle--and he quickly arranged for sales associate; Jason Oquendo to assist me and my wife with our purchase. Thanks Brian! Jason was joined by new sales associate; Jodi Delia; (well, new to Pacifico, that is) and both were extremely welcoming and made us feel right at home. Jason brought the CX-9 around from the lot and together we all took a test drive. Needless to say, we all had a great time on the test-drive and loved the CX-9---Zoom Zoom! After the test drive, both Jason and Jodi patiently answered all of our questions and gave us a detailed description of the vehicle and its options. Satisfied that the CX-9 was right for us, my wife and I decided to purchase the vehicle. Thanks Jason & Jodi! We went back into the dealership and were presented with a fair price quote for the CX-9. I was pleasantly surprised and very grateful with the "no-pressure" and "no-haggle" style of negotiations process utilized by the entire Pacifico team. So much so, that we accepted the offer and made the deal. The process was quick, too. Mainly, because everyone pitched in--from completing the paperwork, to detailing and fueling the vehicle, to delivering us our brand-new vehicle--everyone played a part...it was a team effort. Thanks Pacifico! I must add that everyone at Pacifico was wonderful and provided us with a wonderful car-buying experience. The whole team at Pacifico acted like a family--and treated my wife and I like family, too--especially Brian, Jason & Jodi. Thanks guys! Sincerely, Brian & Katie McBride More

Lamont was great. Really helped me find the right car. Very happy with my mazda 3. Lamont help me find a car that fits me. Very happy with my mazda 3. Lamont help me find a car that fits me. More

After visiting about 15 dealerships (not exaggerating) we decided to try Pacifico aiming to buy a Kia or Hyundai used sedan. We barely got through the gate and Lamont came out to meet us. He was friendly b decided to try Pacifico aiming to buy a Kia or Hyundai used sedan. We barely got through the gate and Lamont came out to meet us. He was friendly but not pushy. We told him what we were looking for and he knew what was in stock and where it was precisely on the lot. Unfortunately, it started pouring rain. Lamont brought us in and sat us down and discussed our options and using a calculator was able to get us an idea of what price range we should be looking for, etc. With the bad weather we decided to come back another day to walk around and test drive. Our decision to return to Pacifico was based soley on the customer service and attitude of Lamont. When we returned Lamont was able to work with us and after talking a bit more he informed us about Mazda which we did not consider and after crunching the numbers and test driving we bought a new Mazda2. Lamont even came in on his day off to sign the final papers with us. We could not be more happy with our purchase or the customer service provided to us by Lamont as well as the other Pacifico staff we talked with (Brian Green, Carol Fahy and a newer employee). I definitely plan to recommend Lamont and Pacifico to anyone looking for a vehicle. More

I initially spoke with Brian Green and explained my dis-satisfaction with another Mazda dealer a few years ago. I knew exactly which car I wanted and exactly how much I was willing to pay for it. At th dis-satisfaction with another Mazda dealer a few years ago. I knew exactly which car I wanted and exactly how much I was willing to pay for it. At this point, he was able to work everything out for me. He asked me to speak with Ryan Daly when I arrived to the dealership. Ryan handled all the details QUICKLY & PROFESSIONALLY. As opposed to other dealers who say one thing and then do another, Pacifico and its sales team are number one in my opinion. I definitely would recommend them to my friends or family. More

Graig Starn was personable, patient, friendly, helpful, knowledgable, and very thorough and made my car buying experience very pleasant and stress free. Would definitely shop Pacifico Mazda again for my n knowledgable, and very thorough and made my car buying experience very pleasant and stress free. Would definitely shop Pacifico Mazda again for my next vehicle. More

Lamont was very helpful in assisting me with my leasing experience. Although car purchasing can be daunting, Lamont was a pleasure to work with and was patient and courteous throughout the process. I recei experience. Although car purchasing can be daunting, Lamont was a pleasure to work with and was patient and courteous throughout the process. I received an amazing deal for my lease and could not be happier with my vehicle! More