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Paddock Chevrolet - Service Center

Kenmore, NY

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64 Reviews

64 Reviews of Paddock Chevrolet - Service Center

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December 15, 2020

This dealership is top notch if you have credit issue Joe Franco went to bat for me and got me approved and the whole buying experience is wonderful More

by marktosetto733
Recommend Dealer
Yes
Employees Worked With
Paddock Chevrolet
Dec 17, 2020 -

Paddock Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Paddock Chevrolet Team

December 09, 2020

Terrible service! Brought my car in for oil change and had to wait over 2 1/2 hours. The waiting room had over 10 people so I was told I had to sit in cold garage because of covid restrictions. The excuse More

by rounds5752@roadrunner.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Dec 11, 2020 -

Paddock Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 26, 2020

I made an appoint last week, for 8AM this morning for an oil change. I'll say that it was for a Corvette. So I get there at 7:50 for the 8AM appointment. I pull my car in, wait 10 minutes for someone to ack More

by varajc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
David
Oct 28, 2020 -

Paddock Chevrolet responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Paddock Chevrolet Team

Oct 30, 2020 -

varajc responded

I belong to the Corvettes of Buffalo club. So every fall before I put the car away, I get the oil changed. So I waited 3 hours for my car to be serviced, and it never was done. David never kept me informed , unless I came out and asked him. Very poor customer service. What was the point of making an appointment. So, I finally asked him if my car was being worked on, he told me that it was not. At that point I told him to bring my car back. And I left. I have since put the car away. Very dissatisfied with your service dept.

September 04, 2020

I should’ve never brought my car there for a recall my car that was in good shape that is an older car came out in bad shape it was not the same car that I picked up and their job was done poorly. Russell More

by K.pusatier
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Russell and especially his Manager that did not make good on this!
Sep 06, 2020 -

Paddock Chevrolet responded

On behalf of the Paddock Chevrolet team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. Sincerely, Paddock Chevrolet Team

Sep 06, 2020 -

K.pusatier responded

Never!

August 24, 2020

Thank you Paddock Chevrolet and especially Service Manager - John Carapetyan for making my appointment such a GREAT experience. I was treated with respect and given excellent advice and direction. J More

by karenokiedokie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carapetyan,, Paddock Chevrolet
Aug 27, 2020 -

Paddock Chevrolet responded

Thank you for the feedback! We are happy to hear about your positive experience at Paddock Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Paddock Chevrolet Team

June 05, 2020

The last 3 new cars for my wife were purchased from Paddock. My wife insists we have Paddock do all her service. The few times I have been there with my wife the service people treated me like I was s More

by Jfrancis514
Recommend Dealer
No
Employees Worked With
Service Department , Paddock Chevrolet
Jun 08, 2020 -

Paddock Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Paddock Chevrolet Team

December 20, 2019

Don't waste your money here! This place is terrible, all they want is your money first and can careless about the job afterwards.When things go bad they wont fix anything even und More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chuck ,dave
October 23, 2019

Stay away. The work performed was done improperly. This company simply holds their customers in contempt. I took my Chevy to their service department. Communication with service rep was spotty and th More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Briggs, Dave Weiczorek, Zack White, Paddock Chevrolet
April 27, 2019

Service center Wouldn't recommend car service here. 2 and 1/2 hours waiting just for a car inspection. Even if u set up an appointment weeks ahead of time. Ridiculou More

by Brixsand101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names
October 16, 2018

Oil Change Went in for oil change - service associate was very informative of the other items the car needed for the winter months coming up - she took a very th More

by elFitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Putnam
Oct 18, 2018 -

Paddock Chevrolet responded

Thank you so much for your review! We really appreciate your business and are so happy that our staff could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Paddock Chevrolet Team

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