I made an appoint last week, for 8AM this morning for an oil change. I'll say that it was for a Corvette. So I get there at 7:50 for the 8AM appointment. I pull my car in, wait 10 minutes for someone to acknowledge my presence, (no hi, hello or anything from 2 people behind a counter that I was standing in front of). Finally David checks me in, said they will get to it in about 10 minutes. Ok, fine, I go and sit in the waiting room. By 9:15, I'm thinking it's taking a little long, (since I was the 1st person in the service area this morning) So I go find David and ask him what is going on with my car. He said that they only have one Corvette specialist in today, and that there was already a Corvette that he is working on, and that he should get to my car any minute. So, OK, so now another hour goes by. It's now 10:45, and nothing. So now I am pretty frustrated. I go find David again and ask him if they have started on my car yet. He tells me that no they have not started it. So, I tell him to bring my car back, I am leaving.
So completely dissatified with Paddock. A little communication with me would have worked. I had an appointment, maybe someone should check on these. If he would have told me that they couldn't honor my appointment time, and to come back in a few hours, I could understand that.What's the point in making an appointment. I have had this same service issue a few other times with them. The only reason I take the Corvette for the oil change is that they are a sponsor of the Corvette club I belong to, and they give us 1 free oil change per year. But, this is the last time, I willpay for it from now on somewhere else. As I am going to have to pay for this one now,as well.