Paddock Chevrolet - Service Center

Dissapointed. My complaint is simple. Nobody was or is getting back to me. I'm being ignored. Now my 6 month warranty is up. I have a laundry list of issues from my My complaint is simple. Nobody was or is getting back to me. I'm being ignored. Now my 6 month warranty is up. I have a laundry list of issues from my mechanic which was given to the service department. My mechanic spent 3hrs of his time checking the vehicle before purchase.I was promised the issues were going to be resolved. I HAVE A LONG, STRESSFULL STRUGGLE AHEAD OF ME. I'm so very dissapointed & can't afford to have the problems fixed. I hope Paddock helps me before I consider other venues. More

Just an inspection Went to get inspection 2017 terrain my car had no scratches whatsoever it took less than an hour but I notice scratches on side of my car and need air Went to get inspection 2017 terrain my car had no scratches whatsoever it took less than an hour but I notice scratches on side of my car and need air in my tire I think if they don't like the way you look or you not some bombshell you won't get good service if you are going in to a place for service and all it takes is for them not to like how you look to mess up your car bad place to take your car they offered to fix it no way I let them touch my car again it will cost to buff out scratches and a new tire not ever going back bad place for your car.wemt in for 10 dollar inspection came out with dammage of 200 dollars or more.be ware. More

Outstanding service I had a oil leak with my c hevy equinox and had it at west herr for 6 weeks but dealing with them and GM was a waste of time. They would not honor m I had a oil leak with my c hevy equinox and had it at west herr for 6 weeks but dealing with them and GM was a waste of time. They would not honor my warranty..Took my car to Paddock and within a couple hours they were fixing my car under the warranty.. love this place!! I would recommend to all my Family and friends..Thank you More

Some of the very best customer service in Western New York. From start to finish I was kept informed of progress on my car. Very detailed in explaining service that was completed. They were totally interested i From start to finish I was kept informed of progress on my car. Very detailed in explaining service that was completed. They were totally interested in me as a customer and how they could best meet my needs. Superb! More

No help after unable to perform a firmware update I have gone to Paddock Chevrolet for service many times and have always been treated courteously and honestly. This service appointment was for a fir I have gone to Paddock Chevrolet for service many times and have always been treated courteously and honestly. This service appointment was for a firmware upgrade to the infotainment system in my car. They were unable to complete the procedure due to what I was told were bandwidth problems in downloading the upgrade from GM. This was rather disappointing but the only help I was given to get the upgrade completed was being told to try another dealer. This was without any suggestion as to a dealer that is known to have been able to successfully complete the procedure -- essentially leaving me on my own to solve the problem. More

Service tech Mark was very friendly & helpful The service tech, Mark, that worked with me was very friendly and helpful. I was also happy with the shuttle service driver. It was so nice to be ab The service tech, Mark, that worked with me was very friendly and helpful. I was also happy with the shuttle service driver. It was so nice to be able to get a ride home and not have to wait at the dealership all day. More

Excellent Arrived early for my scheduled appointment and was serviced immediately. Service representative was polite and professional. Paddock Chevrolet treats Arrived early for my scheduled appointment and was serviced immediately. Service representative was polite and professional. Paddock Chevrolet treats their customers as if we're family. Thank You! More

PADDOCK SERVICE We have dealt with many Dealerships over the years. The Paddock service people from the time you pull up to their service doors until you pick up you We have dealt with many Dealerships over the years. The Paddock service people from the time you pull up to their service doors until you pick up your vehicle are by far and away the BEST, Most FRIENDLY and PROFESSIONAL people we have ever experienced while having a vehicle serviced. Also the fastest in time from drop off to pickup. In two words 'Their AMAZING'. More

Totally satisfied with Paddock service Was greeted by Aubrey, who quickly explained how plastic tab broken on lift gate light. She replaced it in very short time. I was very satisfied with Was greeted by Aubrey, who quickly explained how plastic tab broken on lift gate light. She replaced it in very short time. I was very satisfied with her service. More

Very satisfying. I always few comfortable when I go there. I've been dealing with this dealership since 2008, I have always received nothing but the best service. I always few comfortable when I go there. I've been dealing with this dealership since 2008, I have always received nothing but the best service. More