Pallotta Ford Lincoln

Service department reps are clueless. No communication skills with paying customers. I will travel out of town to another Ford dealership for repairs and oil changes for now. No communication skills with paying customers. I will travel out of town to another Ford dealership for repairs and oil changes for now. More

We have purchased at least 25 vehicles from this location dating back to Dale Beckler days, including at least 18 with Mike Pallotta as owner. We keep coming back and don't even look at other dealers. That dating back to Dale Beckler days, including at least 18 with Mike Pallotta as owner. We keep coming back and don't even look at other dealers. That should tell you everything you need to know. More

Pallotta is very forward with their pricing. It's good to know you're not wasting your time going to Pallotta Ford to purchase a vehicle. You know what you're paying before you go, sign the paperwork, a to know you're not wasting your time going to Pallotta Ford to purchase a vehicle. You know what you're paying before you go, sign the paperwork, and drive off the lot in a new vehicle, without any surprises in between. Really can't ask for more. AAA+ and a big thumbs up to the sales team. More

I lost a lot of trust in this dealership. My experience has been nothing but a headache with more questions left unanswered. Amanda (who recently quit) told me that replacing the turbo in my 2013 Escape wo has been nothing but a headache with more questions left unanswered. Amanda (who recently quit) told me that replacing the turbo in my 2013 Escape would 100% fix the smoke from my exhaust. After arguing that I already replaced the turbo, she insisted. She said the turbo would 100% fix the issue. Luckily I recorded the phone call because the new turbo did not fix the issue. So they ended up replacing the head too, free of charge. He head haf three cracks in it.. Wouldn't you know it, that still didn't fix the issue. It definitely helped, but my vehicle still burns oil, and smokes like a chimney on start up. We even put premium 5w30 in it, but I'm still having the same issue. I called the owner Mike Pollatta, and never heard back. They were not able to replicate the issue, and said unless I return everything to stock, they can't work on my vehicle. I cut the muffler off and have a blow off valve on my turbo. They said to remove the "tune" which just makes me question their knowledge of the cars they work on. I would not recommend taking your vehicle here for engine repair. This Ford dealership doesn't know what they are talking about, and they are pinching pennies to save on labor and parts. More

Sold my son a used car and put his trade in plates on it. They did not have the title and it took 3 MONTHS to get it. BE VERY CAREFUL IF YOU CHOOSE TO DEAL WITH THEM. TITLE FRAUD IS PUNISHABLE BY FINES. Work They did not have the title and it took 3 MONTHS to get it. BE VERY CAREFUL IF YOU CHOOSE TO DEAL WITH THEM. TITLE FRAUD IS PUNISHABLE BY FINES. Working with the Ohio Attorney General Now. More

I have leased 12 Explorer from you and one Edge I really like the Explores they are great The people at the dealership are great to work with like the Explores they are great The people at the dealership are great to work with More

Horrible service, unprofessional, pathetic, avoid at all costs, use another ford dealership, awful, inexperienced staff, do not use this dealership, collision center is awful, HORRIBLE costs, use another ford dealership, awful, inexperienced staff, do not use this dealership, collision center is awful, HORRIBLE More

Amazing people! Went here to try and get a lease at only 18.. and they did everything they could to help me out and I got a car in the end also the most friendly peop Went here to try and get a lease at only 18.. and they did everything they could to help me out and I got a car in the end also the most friendly people I've ever met! Made my day even better.. even gave us snacks! Love these guys! More

Satisfied with the experience. This was the 3rd vehicle we have purchased from this dealership over the years and are happy with the experience and the car so far. This was the 3rd vehicle we have purchased from this dealership over the years and are happy with the experience and the car so far. More

Nicely done Purchased new Explorer. All expectations met. Price beat two local dealer and trade-in allowance was within $100 of both competitors. My only issue Purchased new Explorer. All expectations met. Price beat two local dealer and trade-in allowance was within $100 of both competitors. My only issue was with Ford. Car was built before Christmas and took Ford five weeks to get it to Wooster. Clearly not dealers fault. More