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Pallotta Ford Lincoln - Service Center

Wooster, OH

4.6
35 Reviews
Call Service Center (330) 574-4459

35 Reviews of Pallotta Ford Lincoln - Service Center

Sort by
August 05, 2023

Service was good and at reasonable time. Explain everything they check battery, tires that needed to be looked at. Only thing was not done was to reset percentage on oil. More

by ALANSMITHALSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
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Aug 14, 2023 -

Pallotta Ford Lincoln responded

Alan, thanks for your feedback. We're glad to know you were satisfied with our service at Pallotta Ford Lincoln. Apologies about the oil percentage oversight - we'll ensure it doesn't happen next time!

Helpful
July 21, 2023

Not happy with the service. I believe most dealership take advantage of women or widows.I paid for air conditioning and it doesn't work but didn't take away the almost $ 200 cha More

by hcarter
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Nick Cristino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Pallotta Ford Lincoln responded

I'm very sorry to hear about your experience. We never want any of our customers to feel taken advantage of and we apologize for any inconvenience caused. I would like to personally assist you with these issues, so please reach out to me at your earliest convenience. Thank you, Jen Reeder - Service Manager - (330) 345-4508

Helpful
June 13, 2023

Always great service at Pallotta Ford. They go above and beyond to make sure you are completely satisfied. More

by Cheech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cristino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Pallotta Ford Lincoln responded

We're elated that our team has demonstrated our commitment to customer service at Pallotta Ford Lincoln! Thanks for the stellar review!

Jun 13, 2023 -

Cheech responded

Always give great service. I don’t ever remember being given poor service. Keep up the good work.

Helpful
June 06, 2023

I can always get great service at Pallotta . I get service and new tires. Jack Schlarb is a awesome representative for them . More

by Jheraldp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Schlarb
Report | Print
Jun 06, 2023 -

Pallotta Ford Lincoln responded

We're thrilled to read about your excellent experience with us. It's fantastic to hear that you always receive great service for your vehicle and appreciate Jack's exemplary support. Thank you for taking the time to share your positive feedback with Pallotta Ford Lincoln.

Helpful
April 26, 2023

I don't want to write a review I give this company 5 stars. Thanks More

by Ksmedved
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 26, 2023 -

Pallotta Ford Lincoln responded

Thank you for leaving us a 5-star rating!

Helpful
April 23, 2023

It’s always a good experience to do business with Pallota Ford in Wooster Ohio Sales or Service More

by Gdhall30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Wood
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Apr 24, 2023 -

Pallotta Ford Lincoln responded

Thank you for the review! We appreciate your business and hope to see you back again at Pallotta Ford Lincoln!

Helpful
April 18, 2023

They were all very timely and explained the differences in oil. They asked before they washed my car. And everything worked out well. More

by steppenoff65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cristino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Pallotta Ford Lincoln responded

We are thrilled to hear that your experience at our dealership was top-notch. Thank you for highlighting our team. We hope to see you again down the road!

Helpful
April 08, 2023

Chris in the service department is the best I have worked with. Great customer service. More

by t88mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cristino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Pallotta Ford Lincoln responded

Thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Pallotta Ford Lincoln. Safe travels!

Helpful
April 07, 2023

Great service and completed on a timely basis. They also keep me informed of future service intervals. More

by 2weissguys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 18, 2023 -

Pallotta Ford Lincoln responded

Thank you for leaving Pallotta Ford Lincoln a five-star review! We'll keep up the great work, and see you next time.

Helpful
April 05, 2023

Jack got us in and took care of our recall which was urgent due to our travel plans coming up very much appreciated. More

by Garycassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Schlarb
Report | Print
Apr 05, 2023 -

Pallotta Ford Lincoln responded

We're glad to hear Jack provided you with a quick turnaround for your vehicle service! We'll be sure to pass along your thanks to him. Thanks for trusting Pallotta Ford Lincoln with your business. Enjoy your travels!

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