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Palm Coast Ford

Palm Coast, FL

4.7
5,949 Reviews
Call Dealership (386) 447-3380
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1150 Palm Coast Pkwy SW

Palm Coast, FL

32137

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5,949 Reviews of Palm Coast Ford

April 27, 2023

I wouldn’t go there for an oil change. Spent over $600 and I still have the same problem. More

by dlashb40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Polo
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

I am sorry the work you requested did not repair your cocnern. We encourage customers to authorize diagnosis and/or inspection to avoid cirrumstances like these. If you think we can assist further please call me Mike Mavar at 386-447-3380 or you can email me at service@palmcoastford.com. Thank you, Mike

Apr 27, 2023 -

dlashb40 responded

Typical response and shameful. Even after a diagnosis you think my front bearings are bad. If you read my email, you’ll see that I had the front bearings done twice within the last year and a half. What you’re saying is “we don’t know what’s wrong.” I will NEVER take my vehicle to your dealership, or will I recommend you to anyone. Stick to what you do marginally best. Oil changes. Disgraceful

April 27, 2023

Very poor communication in service department . Three tries to fix one problem that was requested. I also am offended that the sales department called to tell me I had 96k, as if I was unaware. More

by KST.1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave L - service department, 5 stars, problem solver
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

I am sorry to hear about your service experience. If I can be of assistance please contact me Mike Mavar 386-447-3380 or you can email me at service@palmcoastford.com Thank you Mike

Apr 28, 2023 -

KST.1975 responded

No thank you

April 27, 2023

I didn’t like the fact that my vehicle was marked up 10 thousand dollars. More

by SKILMU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Hutchinson
Report | Print
Apr 28, 2023 -

Palm Coast Ford responded

Hello and thank you for providing this feedback to our team. We are glad that Andy provided you with a positive experience. If you need anything else please reach out to us.

April 27, 2023

Thank you for providing service and being responsive during the sales process. Be blessed and prosperous. More

by KC stock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Summa, Sean Peveler, Charlie Altman, Don York, Christen Santa Maria, Alex Barksdale, Conor Hebert, Kyle Hash, Shawn Jeffries, Niko Chavez
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

KC, thanks so much for sharing your experience here. It was our pleasure to work with you and we hope to see you again!

April 27, 2023

Service department was very courteous and professional! Facility was clean and team members were there to help. More

by Happycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Ash
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

Thanks so much for this kind feedback for our team! We hope to work with you again!

April 26, 2023

I specifically requested a full synthetic oil change, I was given something else. The replacement key that I was given came with a battery that is about to die. I had to wait for 4 hours. Not happy with th More

by CASCANTE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leyva
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

Hello, we are sorry to hear of the negative experience you had at our service center and we would like to learn more. If you would like to discuss this matter further, please contact Mike Mavar, our Service Director, at 386-447-3380

April 26, 2023

Excellent service, neat clean reception room, personal professional & friendly! We will be back, thank you! More

by Kathleen Phelps-Rusche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cooper, Darius Ash, Andy Hutchinson
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

Kathleen, thanks so much for sharing this feedback for our service team! We're glad you received excellent service and we look forward to seeing you at your next service visit!

April 26, 2023

Appointment was on time and service was done in a timely manner. Everyone was courteous and greeted me as I went inside More

by Bpcrosby49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cooper
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

We're glad to hear that your service visit met your expectations! We appreciate you sharing your feedback with our team. Thanks!

April 26, 2023

Sales department was great fast and easy to work with. i highly recommended Larry nick and reggie.these guys are great More

by DONALDBIRLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Helsel, Reggie Auricchio, Kevin Burns, Nick Moore
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

Thanks for this great 5-star rating and kind review, Donald! We really appreciate your time and business!

April 26, 2023

Friendly and accommodating Always willing to help Professional and fast knowledgeable and well educated they all know their jobs and do them very well More

by RRICHMONDSR@GMAIL.COM
Recommend Dealer
Yes
Report | Print
Apr 27, 2023 -

Palm Coast Ford responded

Thank you for this great feedback for our team! We really appreciate you sharing your experience here!

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