Palm Coast Ford

Service at PCF is easy and convenient Service advisor was Bri. She was very helpful and efficient. I had work done under ESP warranty and there were no hassles or delays. They got my ca Service advisor was Bri. She was very helpful and efficient. I had work done under ESP warranty and there were no hassles or delays. They got my car in on time and I was back on the road in a little over an hour. thanks! More

Prompt,professional and pleasant good job In short I was treated very kindly and all my questions were addressed. I believe my service advisor was excellent in all phases of her job. thanks g In short I was treated very kindly and all my questions were addressed. I believe my service advisor was excellent in all phases of her job. thanks guys More

A great car deal was made, no haggling, great communication I have bought 4 vehicles here, traded them here, great service, communication and the salesmen are the best. They go out of their way, even if they a I have bought 4 vehicles here, traded them here, great service, communication and the salesmen are the best. They go out of their way, even if they are not your salesmen. And my thanks to Peter Defalco for helping me with all details and knowledge of my car. Yes, to your answer, and I just was shopping around on the lot,ana on a Saturday, had a hot dog there at no cost, while waiting on service and ended up buying another vehicle. Happy place, and one that go's out of their way to please its customers. More

Poor service, lack of communication, untruths I went in about 1:00 pm last Thursday for an oil change, tire rotate, and brake parts replacement, which was strongly advised on a prior visit. I also I went in about 1:00 pm last Thursday for an oil change, tire rotate, and brake parts replacement, which was strongly advised on a prior visit. I also had a "service soon light" on. I was told it would be $100 to read the computer. When I squawked, I was told they were the cheapest in town. Needles to say, I declined. When I picked the truck I went to Autozone for a free read. Turned out to be an $8 PCP valve (which I changed myself). After not hearing anything, I called around 5 that day and was told "no word, yet". The next day, after not hearing anything, I called around noon, and was told the truck was ready, and oh, by the way my brakes were fine. That was a huge relief, but why was I told this before? I'm told "Oh, they no longer work here". Really? How surprising. I would have had other work done, had I known the brakes were a non-issue. But, no communication from the service adviser. I pick up the truck, drive to Autozone, and the first guy that sees the truck tells me my tire is low, and it looked low. Back to Ford and I'm told "no, I watched them check the tire pressure". I ask about the nitrogen replacement, and I'm told "no, you have 80-20 nitrogen". Really? And, how do you know that? Also, I'm told "besides that, your low pressure light would be on". I said "this is an 02 truck, it doesn't have that sensor". And, I'm snarkiley told "yes, it does"! I drive home and find 3 tires at about 20 psi, and one below 15 psi. Luckily, I have an air compressor. Called twice today to talk to the service manager, and was left on hold. The second gal I talked to was empathetic and didn't want to lose my business, but left me on hold until I finally hung up. And, I know she had my number because she pulled up my account. I also chatted with (whoever) on their website and asked that I be called by the service manager- no call back today. I was trying to give them a chance before I post this, but it appears they don't seem to care. This was a total failure on their part from the time I dropped the truck, until now. Oh, and my receipt shows no air pressure figures, so... hmm. Service adviser failed, mechanic failed (other than honestly saying my brakes were fine), and management failed. Notice all the F's? That's how I rate my experience. I always go to the dealer for work on my Lightning, I'll just have to drive a little farther now. More

Great service I was very happy in the promptness and quality of service I received , from the moment i drove up to the moment I walked inside, everyone was very att I was very happy in the promptness and quality of service I received , from the moment i drove up to the moment I walked inside, everyone was very attentive and friendly, I’ve been dealing with palm coast ford for years and never disappointed More

Routine oil change I own a Toyota Camry and always go to Daytona Toyota. I was told about the sister dealership that is only a couple of miles from my house so I figured I own a Toyota Camry and always go to Daytona Toyota. I was told about the sister dealership that is only a couple of miles from my house so I figured I would try them. The first person I met was Jonathan and he was AWESOME! He was very helpful and funny. The work was done fast. I was disappointed that I was told my tires are in the yellow. I am checking with Daytona Toyota because I should have had plenty of miles left. Jonathan plays a very important role that I don't think he realizes. He is the first person to make contact with the customer. He did a very good job and no we are not friends or family! LOL! Hopefully this will not be my last visit.... More

Oil Change Made an appointment. Was in and out in 40 minutes. Free coffee, excellent service. Have been coming here for 13 years and every year there's improveme Made an appointment. Was in and out in 40 minutes. Free coffee, excellent service. Have been coming here for 13 years and every year there's improvements! More

Oil change A good place to go . Service advisory was great .the place is clean . I've been going there for over 4years and love it . Would bring a car there for A good place to go . Service advisory was great .the place is clean . I've been going there for over 4years and love it . Would bring a car there for service even if I didn't buy it there More

Fast oil change and multi point inspection. I went in on Saturday Morning without an appointment and Service Advisor Jon Hart was able to get me in. An oil change, multi point inspection and cle I went in on Saturday Morning without an appointment and Service Advisor Jon Hart was able to get me in. An oil change, multi point inspection and cleaning the battery terminals was all done in a little over an hour. In times past, I tried using their online website, but the service department never seemed to get the information. So I just went in and was in and out as fast or faster than when I attempted to make an appointment.Great job by Jon and the service technician Dustin. More

Service light Dave was helpful when my dashboard lights first came on and then the next day when we brought the car in. He knew exactly what was going on with the c Dave was helpful when my dashboard lights first came on and then the next day when we brought the car in. He knew exactly what was going on with the car and it has been running great since. More