Palm Springs Motors - Service Center

From San Diego with car problems From out of town, had car problems and came to the closest Ford dealership. Juan Sanchez greeted us on the service drive and Bryan Hildebrand got invo From out of town, had car problems and came to the closest Ford dealership. Juan Sanchez greeted us on the service drive and Bryan Hildebrand got involved. I was involved with Drew Ford for 30 years Penske for 4 years and know what it take to have a good dealership. I was very impressed with the way we were treated and lengths you went to to get us on the road in a timely manner. On Monday morning Bryan said the car would be done at 2:00 Tuesday and that is exactly when we drove out of the dealership. Great job!!! More

Service was FANTASTIC I drove 426 miles yesterday after my Quick Lane service. ALL the work was completed on time and my drive was absolutely awesome. My Z preformed the be I drove 426 miles yesterday after my Quick Lane service. ALL the work was completed on time and my drive was absolutely awesome. My Z preformed the best ever !!! Thanks John More

Great service They have my car ready by the time they promessed, while I enjoyed a cup of coffee, they also reviewed with me all recommended services. They have my car ready by the time they promessed, while I enjoyed a cup of coffee, they also reviewed with me all recommended services. More

Excellence! I want to thank Ignacio for his excellent service and Ray driver for his sweet personality when he took me home. Always since I purchase my car at yo I want to thank Ignacio for his excellent service and Ray driver for his sweet personality when he took me home. Always since I purchase my car at your dealership wouldn't think of taking it any where else for services. Always a 5 star! More

No answer I asked a question and got no response. They wanted $1000 dollars to fix my car. I just want the open door alarm shut off. I asked a question and got no response. They wanted $1000 dollars to fix my car. I just want the open door alarm shut off. More

Quality is Job One My vehicle is always services at Palm Springs Motors. They have very professional and courteous people who service all my auto needs...which also incl My vehicle is always services at Palm Springs Motors. They have very professional and courteous people who service all my auto needs...which also includes new car sales. They are very friendly, and explain all the service requirements in detail. Additionally, the complimentary car wash is always a plus. More

Great Service Always very professional and efficient. Repairs required or completed are explained in an easy to understand manner. Employees are polite and courte Always very professional and efficient. Repairs required or completed are explained in an easy to understand manner. Employees are polite and courteous. Highly recommend this dealership for service and sales. More

Rey doesn't know what he's doing Took my overheating car for diagnosis. Was quoted $2300 to fix, told me thermostat was fine. I left without doing the work. I later replaced the $12 t Took my overheating car for diagnosis. Was quoted $2300 to fix, told me thermostat was fine. I left without doing the work. I later replaced the $12 thermostat, which solved the problem. Stealer! More

Service Department - Best Customer Service EVER!!!! We were on vacation in Palm Springs for 3 days and our last day (Friday) we suspected a leak in the heater coil of our 2011 Ford Escape. I found Palm We were on vacation in Palm Springs for 3 days and our last day (Friday) we suspected a leak in the heater coil of our 2011 Ford Escape. I found Palm Springs Motors (PSM) through internet search and read the reviews. (Note: I am always suspicious of new car service centers - especially when I am from out of town.) When I arrived I discussed my findings with Service Adviser Frank R. These guys jumped through hoops to get me back on the road that evening as we were scheduled to catch a flight in LA Saturday morning. Since I arrived late Friday morning they move quick on the analysis to try to get any parts on this days delivery. They had just missed the delivery cut off (no fault of Service dept) but somehow got the parts to the service center in time. Jon (mechanic) explained the cause and solution to me and offered to do whatever it took to get the parts installed and tested by end of work day on Friday (4 hrs) They even had a driver take me back to hotel and pick me up at the end of the day to get the car. The total cost of the repair was comparable to average cost and I was back on the road. This team exemplified some of the best customer service I have ever experienced in my 56+ years. I highly highly recommend Palm Springs Motors More

Service done the right way. Brakes went out on my p/u Saturday 1/28. Called you and talked to Tony in service. He got right on it. Tow truck delivered my p/u to your shop and was Brakes went out on my p/u Saturday 1/28. Called you and talked to Tony in service. He got right on it. Tow truck delivered my p/u to your shop and was ready the next morning and I was on my way to AZ by noon. Special thanks to Tony. He took great care of me...Happy Camper 😎Wayne I More