Palmen Dodge Chrysler Jeep Of Racine - Service Center

Oil change They were at lunch when i came in. My vehicle was worked on right after lunch was over and i was on my way in a short time after lunch. They were at lunch when i came in. My vehicle was worked on right after lunch was over and i was on my way in a short time after lunch. More

Lackluster Meh... the car is fixed which i guess was the whole point, but every other place I’ve had the jeeps I’ve owned have at least topped off fluids like wi Meh... the car is fixed which i guess was the whole point, but every other place I’ve had the jeeps I’ve owned have at least topped off fluids like windshield washer fluid. I realize the weather wasn’t great, but every other dealership I’ve worked with had at least washed the car. I know the weather wasn’t the best, but come on, do you sell a new car without washing it, and tell the customer it was simply because it had snowed the day before? Also I’m guessing the free inspection wasn’t done, because nobody asked me where the socket to get the custom wheels off was. Additionally I know the brakes need to be done, so I know nobody even took a look. Super disappointed. Also when I showed up for my appointment, the service writer told me that I was in the wrong line and I had to wait to see a different service writer. That was quite weird, what if I didn’t make the appointment with you, I can’t check in with you? For spending nearly $40k on a Jeep I expected the service to be much better. If I wanted crummy service I would have bought a crappy Kia. More

Brought my car in for service and it took nine weeks to be r Had to wait 9 weeks total for my car to be repaired. Said it was repaired once but it wasn't. I just think the quality of the business where the part Had to wait 9 weeks total for my car to be repaired. Said it was repaired once but it wasn't. I just think the quality of the business where the part was ordered from is totally disgraceful as it should not take 8 weeks to get a replacement part for a vehicle. More

Great Service but Need to Think More About Customer I needed some power steering lines replaced under warranty. Patti took my Jeep in on a Friday and called as soon as they ID'd what needed to be done. I needed some power steering lines replaced under warranty. Patti took my Jeep in on a Friday and called as soon as they ID'd what needed to be done. She said they'd have the parts Saturday morning and it would be done that day. So on Saturday I waited and waited for a call to update me. I called around 2pm and was told it would be done and I'd get a call to pick up. The shop closes at 6 and isn't open Sunday so at 5:30 I called. It was going to be done but now it was too late to pick up! We'll, a little forethought would have led to someone calling me earlier to be there when it was done. Unacceptable as I was told it would be done and available today. Tim, who I was talking to, said he'd keep the shop open until I arrived. I don't want to keep anyone late nor do I expect special treatment. I do expect to get the service I was told I'd get and for people to think ahead. This all could have been avoided with that little bit of forethought. However, I do love the service at Palmen and would reco them to anyone. It all worked out in the end. More

Great service Everything went good with my service visit. My service advisor keep me informed on my vehicle as I waited and he also offered me a shuttle ride if nee Everything went good with my service visit. My service advisor keep me informed on my vehicle as I waited and he also offered me a shuttle ride if need be. I've purchased my last 3 vehicle's from palmen and will continue to. I would highly recommend Palmen in Racine if you plan on purchasing a new or used vehicle or need service on your current vehicle. More

Quick Oil Change Made my appointment for an oil change at 7:30 and was out within an hour. I like that I don’t have to leave it in order to get it done. Made my appointment for an oil change at 7:30 and was out within an hour. I like that I don’t have to leave it in order to get it done. More

Everything was completed in a timely manner It's important to have service personnel that are courteous, as well understanding of concerns of your auto repairs. Wally fits that kind of person he It's important to have service personnel that are courteous, as well understanding of concerns of your auto repairs. Wally fits that kind of person here at Palman here in Racine,Wisconsin. More

Great Service Experience My service representative Tim was very helpful and all aspects of my recent service experience were top notch. He explained everything clearly and th My service representative Tim was very helpful and all aspects of my recent service experience were top notch. He explained everything clearly and the work was completed on schedule. More

Shifter Service Quick service, polite personnel, on time, and the warrantee covered everything with no issues. We are looking forward to having this jeep for a lon Quick service, polite personnel, on time, and the warrantee covered everything with no issues. We are looking forward to having this jeep for a long time More