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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.4
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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June 18, 2019

Warranty Work Took the time to explain the problems. I was really glad I bought the Platinum warranty and that the insurance company honored the agreements. Wally More

by sqmba05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally
June 17, 2019

Great friendly service Always top service Always satisfied Comfortable waiting area Jobs are always done quickly Car wash is appreciated CHECK out is easy Can rev More

by rlacock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Brinkman
June 17, 2019

Non customer tire repair. Stopped in to get a slow leak in a tire checked on a busy Saturday. They got me right in, repaired my tire and had me on my way back to Colorado in ab More

by anndenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Delord
June 17, 2019

Outstanding Service Wally I in the service department did an excellent job on getting my truck in quick and taking care of even more additional work needed without extend More

by kmoran3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
June 17, 2019

Excellent Tim Delord did an amazing job walking me through every process. He was articulate and descriptive with the issues my car was having; communicated well More

by bryandweiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Delord
June 14, 2019

Excellent Visit My visit to this location was excellent. My oil change and tire rotation were done very well and in a timely fashion. I would recommend this location. More

by andreazastrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally , Jim Brinkman
June 14, 2019

Oil change My experience was not quite on the same par as usual. I was never offered a car wash and the vehicle was parked about as far from the service area as More

by thegoedlund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Oakley
June 12, 2019

Quick service for a recall The service person was very helpful. He got the repair taken care of quickly and efficiently. He was also very friendly to us. The recall was proces More

by pblehman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman
June 12, 2019

Engine check They were all wonderful! So helpful and easy going. Made me feel comfortable right away! Coffee was good too! Even washed my car for me without having More

by bechawes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Tatro
June 11, 2019

Never will bring my Cherokee back Currently looking for another dealership to take my Cherokee for service. This is not about the outcome of service it is about the prejudicial treatme More

by Mary j
Recommend Dealer
No
Employees Worked With
Wally
Jun 27, 2019 -

Palmen Dodge Chrysler Jeep Of Racine responded

Mary j, I apologize for whatever may have happened here to leave you feeling this way and have tried reaching you a couple of times privately over the past couple of weeks, since first reading your comments. I would still greatly appreciate the opportunity to speak with you in order to address and rectify the situation, hoping that we can somehow keep you as a valued customer. Thank-you. Sincerely, Jim Brinkman Customer Relations Manager Palmen DCJR of Racine

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