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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.4
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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March 25, 2021

This dealership is always clean and the employees are extremely accommodating, polite, caring, friendly and attentive. We were provided outstanding service and I was highly satisfied with the visit. More

by amanda.sharrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 25, 2021

NEVER had a problem going to this dealership... professional all the way around. Will definitely be back for more business with them. Why can’t all dealerships work like Palmen!?! More

by D5150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

Thought it was an okay place but playing phone tag and not getting calls returned from service writer or service manager is unacceptable. That's my review. This dealership is no better than Griffin Dodge More

by dp14282
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Timothy Delord
Apr 12, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer feedback is helpful. As stated in my private response on 4/8, I apologize that you feel your recent experience was less than satisfactory and will gladly look into things further if I can get more information from you. Unfortunately, DealerRater only provides us with the screen name you provided - "dp14282" - and I am unable to link that to any recent customer/vehicle visits. If you would like to provide me with the full customer name and make & model of your vehicle, I can look into things and get back to you. You can provide that info either by responding privately here on DealerRater, or by using my direct contact info below. Thank-you again. Your cooperation, patience, and understanding is greatly appreciated. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8:00am-6:00pm

March 25, 2021

Overall I had a great experience from making appointment to final check out, the staff is friendly and I highly recommend Palmer Racine for Jeep service! More

by nicolaiorno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

The service department is very responsive to their customers. They are friendly, prompt and get the job done, making sure we are taken care of. More

by gdhalljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

I was very pleased with the efficiency of the service department. This was my first visit as I had a recall The area where I was checked in was immaculate. The waiting area was also immaculate and very p More

by magikwoman2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 24, 2021

Best service in town with Patti helping me I don’t mind coming in if she is the one I work with when I go to for service in my jeep More

by Robin B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

First time buying a car here. Everyone was very informative. We knew what we were looking for. From the salesman to finance all are credited for this high rating. Yes, I would recommend this deal More

by rjharvey57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Collins, Jessica Spencer
March 24, 2021

I have worked with them for 20+ years and like the work and service I have gotten and consider it very good and very thorough More

by sbrown1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
March 24, 2021

Wally is a very nice guy. He always is willing to work out a time that works for us on our vehicles to have service done. More

by Franko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
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