Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.4
1,499 Reviews
Call Service Center (262) 800-5712

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

Sort by
January 11, 2021

The communication regarding the status of my vehicle was incredible. Wally was right on it and let me know every step of the way. I was very pleased with the service. More

by jeff schnoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
Report | Print
January 11, 2021

Over priced. Parts and labor. Had a piece of plastic trim installed. Should have taken 10-15 minutes. Charged me $140. Rip off. I'll be going elsewhere. On a side note Patti has always been great and I un More

by justinduww
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is welcome and appreciated. I tried reaching out to you on 1/11/2021, but received no response. I am sorry you feel you were overcharged, but my understanding is that Patti quoted you on the job ahead of time. That being the case, why you did not bring up the pricing issue at that time, before having the repair done? Did the quote end up being inaccurate, incomplete, or miscommunicated? I would be happy to address your situation if you could provide more detail, so please feel free to respond using any of my direct contact info below. Thanks again and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Jan 25, 2021 -

justinduww responded

The quote was only material in advance. There was no advance quote of labor. Either way $140 is way too much to snap a piece of plastic on. I've shared the cost with my friends and other connections in town. It's insane. The last time I brought my van in another service person talked me into brake fluid and power steering fluid changes on a 40,000 mile vehicle that didn't need it. I didn't respond because your dealership won't make the changes needed to retain me as a customer. I'm self employed I understand the cost of business. $140 is insane for 10 minutes of snapping plastic trim on. I also don't really appreciate your tone in the message. I didn't respond because I'm not pursuing you to do business. You might attempt to get me back as a customer, but I'm not chasing Palmen. Also had front brakes done. Cost at your shop almost $1000 for two rotors and pads. Cost at the shop I go to now $450. Your material is the same. Your labor is no better educated.

Jan 25, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

I am sorry you feel this way. I was just attempting to address your concerns in detail, given we take all reviews seriously and try to not only address them, but provide a detailed personal explanation in the attempt to make things right. If you do wish to discuss any of this further, please feel free to contact me using the information provided below. If not, I completely understand, thank-you for your time, and hope you have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

January 11, 2021

It was clean and people were friendly and helpful. They seemed to observe social distancing guidelines and sanitize seating regularly. The pricing isn’t too bad. More

by ebbkl01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
Report | Print
January 11, 2021

Towed my 2014 jeep grand cherokee in for the transfercase not engaging AWD and then getting stuck into low range. They gave me a estimate to replace the transfercase assembly. I had another shop look at the More

by Brad Siefert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Pfannenstiel
Report | Print
Jan 21, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is considered valuable and appreciated. Per our recent phone and e-mail communications, we have refunded you what you were charged for this visit, given we misdiagnosed your problem. I apologize for any inconvenience this has caused and appreciate your cooperation, patience, and understanding. Please feel free to contact me directly if there is ever anything I can assist with in the future. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

January 09, 2021

I really enjoyed talking to Jason . He made the process of getting my car fix very easily. I was able to get in and out with no questions. He did a wonderful job . More

by Pearlie
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jason Pfannenstiel
Report | Print
January 08, 2021

I had called and left a voice message, to make an appointment regarding the brake light staying on. Patti got back to me in a short period of time and confirmed appt for the next day. They repaired t More

by DENNISJUMP1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Rogers
Report | Print
January 08, 2021

The service department check in is very professional and courteous! The service department does excellent work! I am very fortunate to be assigned Patti to coordinate my service! She is courteous, friendly More

by gdfuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 07, 2021

Helpful courteous no hassles people were very friendly answered questions and delivered the car and I am. Very pleased with Patty and well keep coming back for service or a new car More

by westtm.47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 06, 2021

They were able to squeeze me in as I was in town last minute. I choose this location for proximity to work, and being remote I don’t get there as often and it’s not planned out. So the flexibility was ap More

by garrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Pfannenstiel
Report | Print
January 06, 2021

Found a small gouge on the back side of my steering wheel. Only noticed because that’s where my hand often sits. And the multipoint inspection was not as complete as prior visit. More

by Andrewdfour40
Recommend Dealer
Yes
Employees Worked With
Jason Pfannenstiel
Report | Print
Jan 25, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. All customer input is considered valuable and greatly appreciated. Per our separate e-mail communications and details, I sent you a follow-up e-mail on 1/15/2021 indicating we would fix your steering wheel and requesting you to contact me to set at time to get that done. Please feel free to use any of my direct contact info below to schedule the appointment. We apologize for the inconvenience and appreciate your patience, understanding, and cooperation. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mom-Fri, 8am-6pm

1
...
46
47
48
...
150