Palmen Kia of Kenosha

Bait and switch on car. I came in on a Saturday and told the sales person I was interested in a 2013 Kia optima in White Pearl. I went on a test ride in an EX model and agreed to get it. I was trading in my the sales person I was interested in a 2013 Kia optima in White Pearl. I went on a test ride in an EX model and agreed to get it. I was trading in my Santa fe because my mother could not get her legs high enough to get in it any more. She has back trouble and a tear in her shoulder muscle. I was told there were 6 white ex models nearby and I should get it on Monday. I came in on Monday and was told all 6 were sold and I would have to choose from the three on the lot or a different color. My next color was Corsica blue and was told I could not get that color. I had to bring a car home that day since I am my mother's care taker and Monday through Friday I take her to a local senior center. In a way it was my mistake to choose a color I did not like to get the car home. I called the next day and was told my car with 25 miles was a used car Then I get a call a few days later saying they found a car but I would have to pay $3000 more. The dealer took advantage of my problem. They knew I had to have the car on Monday and why didn't they call on Saturday to get my car. Shoddy dealer. I was call by Palmen from a Pat, who I explained the problem with and was told "I promise you a call from the sales manager". That was over 3 weeks ago. No call, no service. No wonder they don't belong to the BBB. More

Excellent as usual!! I've leased as well as purchased vehicles from this dealer in the past and will continue to do business with in the future. Very reputable people. Thanks Dave Knudson and purchased vehicles from this dealer in the past and will continue to do business with in the future. Very reputable people. Thanks Dave Knudson and Peter Christy :) More

Both Brian and Joseph went out of their way to make sure that I was happy purchasing my used Kia through them. They did a great job and had terrific follow-up! that I was happy purchasing my used Kia through them. They did a great job and had terrific follow-up! More

Overall, our experience at Palmen Kia was superb. Dave is super nice to deal with, always professional, and makes you feel comfortable. I would highly recommend this dealership to anyone looking to purchase super nice to deal with, always professional, and makes you feel comfortable. I would highly recommend this dealership to anyone looking to purchase a brand new Kia. This is the 3rd vehicle we have purchased from David and would definitely purchase again. We love our Kia's. More

Terrific service!! Absolutely no pressure to buy and Niko was especially patient with me, due to the fact that I pretty much test drove every car available.Tonya and Niko were helpful from start to finish! W was especially patient with me, due to the fact that I pretty much test drove every car available.Tonya and Niko were helpful from start to finish! Would definitely recommend to all looking for an automobile. They all went out of their way to get me the best deal and financing. More

I was referred to Brian Ambrogio through a friend who knew I was looking, but not seriously looking for a Kia. I e-mailed back and forth with Brian for a day or so and decided to stop in and see what he knew I was looking, but not seriously looking for a Kia. I e-mailed back and forth with Brian for a day or so and decided to stop in and see what he could do for me. I test drove a Kia Optima with him and 3 hours later I was leasing the vehicle! There was no pressure what so ever from Brian! He took the time to answer all of my questions and never made me feel like I was wasting his time. He knew I was on a tight budget and did everything he could to get me behind the wheel of my 2013 Kia Optima. Overall, it was a great experience and I would refer others to Brian Ambrogio in a heartbeat! More

The team at Palmen was very easy to work with and very friendly. They helped me purchase the car I wanted and were very efficient in doing so. I bought my first car from Palmen and came back because of friendly. They helped me purchase the car I wanted and were very efficient in doing so. I bought my first car from Palmen and came back because of how friendly the associates are. More

WE HAVE BOUGHT 4 CARS IN 4 YRS.GREAT SERVICE +GREAT PRODUCT EVEN AFTER THE FINAL SALE FROM TOM RICHE! NO HASSLES CO WORKERS ARE ALSO FRIENDLY+HELPFUL!! PRODUCT EVEN AFTER THE FINAL SALE FROM TOM RICHE! NO HASSLES CO WORKERS ARE ALSO FRIENDLY+HELPFUL!! More

Got an amazing deal on a new 2012 Kia Forte. James was a pleasure to work with and he was extremely customer focused. About once a month, I get a call from James asking how I like the car and he reminds me pleasure to work with and he was extremely customer focused. About once a month, I get a call from James asking how I like the car and he reminds me about free car washes and special offers on services. More

Our experience at Palmen was fantastic! Brian Ambrogio was an excellent salesmen. His approach to selling a car was very refreshing. Brian was not pushy or cocky. He knew his product and worked to get u was an excellent salesmen. His approach to selling a car was very refreshing. Brian was not pushy or cocky. He knew his product and worked to get us a deal both sides could work with. We had gone to another dealership that had a similar aiuto but not the same experience. We purchased a Cadilac from another Palmen location and we would rate the experience the same, FABULOUS! We will always go to Palmen for our cars. More