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Panama City Toyota
Panama City, FL
2,969 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,969 reviews
December 21, 2017
Great staff John Nicholson is an asset to the dealership. I am sure they are grateful for having such an ambassador. Fifth vehicle form John and Panama City Toyot John Nicholson is an asset to the dealership. I am sure they are grateful for having such an ambassador. Fifth vehicle form John and Panama City Toyota There isn't a better salesman or vehicle that will treat someone this great! More
by Th toyota
Employees Worked With
John Nicholson ambassador to the company
December 15, 2017
Great experience! Brian was amazing! They were super busy and he had a great attitude! He directed us where we needed to go. He def made us feel like one of the family. Brian was amazing! They were super busy and he had a great attitude! He directed us where we needed to go. He def made us feel like one of the family. That’s why we always go back to Panama City Toyota! Thanks Brian! More
by Kristen
Employees Worked With
Brian Guthrie
December 15, 2017
Trade Wonderful experience. Sales Consultant Adam Jenkins really made the process easy and very pleasant! Adam was helpful, knowledgeable, and personable. H Wonderful experience. Sales Consultant Adam Jenkins really made the process easy and very pleasant! Adam was helpful, knowledgeable, and personable. He listened and responded to my needs/wants in a most respectful manner. I’m very glad to have had the opportunity to work with him. More
by Ginny(with a G)
Employees Worked With
Adam Jenkins; and sorry I don’t remember the name of the gentleman who actually handled financing and signing of papers, but he was wonderful, too.
December 13, 2017
Great Service I regularly use Panama City Toyota to service my Prius and my previous Toyota vehicles. I have been very happy with my service adviser Chris Rhimes. I regularly use Panama City Toyota to service my Prius and my previous Toyota vehicles. I have been very happy with my service adviser Chris Rhimes. He gets my in and out quickly. He keeps me up to date on any additional maintenance needed both that day and in the future. He is a true professional. Though I may be able to get service done elsewhere at a slightly cheaper price, I can be sure at Panama City Toyota the work is done right the first time which gives me peace of mind. I will continue to use Panama City Toyota to service my car. More
by Jeanette M
Employees Worked With
Chris Rhimes
December 12, 2017
106,000 mile service Technician didn't reset maintenance required service light. Missing stem cap on the driver side back tire. Seems tech was rushed...not careful enough Technician didn't reset maintenance required service light. Missing stem cap on the driver side back tire. Seems tech was rushed...not careful enough about details. More
by Donald Bazzell
Employees Worked With
No idea who the service rep was
December 10, 2017
Great experience Rick was a fabulous salesmen. He was able to help more than any other salesman I have ever dealt with and was friendly. He is by far the best salesman Rick was a fabulous salesmen. He was able to help more than any other salesman I have ever dealt with and was friendly. He is by far the best salesman Panama City Toyota has. More
by Katy1234
Employees Worked With
Rick Whitely
December 09, 2017
Great Customer Service I do love the customer service Toyota has always given, I do not like when they leave oil on my hood or door handle, or moving my seat. I do love the customer service Toyota has always given, I do not like when they leave oil on my hood or door handle, or moving my seat. More
by TraMoe71
Employees Worked With
not sure
December 06, 2017
Friendly & Courteous Staff Excellent customer service! Tom is my go-to guy and ensures all maintenance is taken care of and even recommends things coming due I may overlook so I Excellent customer service! Tom is my go-to guy and ensures all maintenance is taken care of and even recommends things coming due I may overlook so I can plan ahead. I bring all my vehicles here! More
by TwoCorollas
Employees Worked With
Tom
December 06, 2017
Great place to go! Great customer service! Great place to go. Sales and service staff are nice and helpful. They work with you and make you feel like you are part of a Great customer service! Great place to go. Sales and service staff are nice and helpful. They work with you and make you feel like you are part of a family. More
by dkwarteng
Employees Worked With
I don't remember. Please look it up in the computer. He was great!
December 04, 2017
Excellent! Top notch! Chad Milner (my service rep) is about as good as it gets! He communicated well and often regarding my recent major car issues. Repair work is first ra Chad Milner (my service rep) is about as good as it gets! He communicated well and often regarding my recent major car issues. Repair work is first rate and was done quicker than I expected. Way to go guys! More
by Troy75
Employees Worked With
Chad Milner and Alleia McKibben
