Panama City Toyota - Service Center

Appointment time was useless I had a simple switch go out. They needed to order a part. When the part came in, Lee called me and set an appointment for 1 PM the next day. I was I had a simple switch go out. They needed to order a part. When the part came in, Lee called me and set an appointment for 1 PM the next day. I was on time. After an hour wait, the status board showed that my car was still in processing. When I asked Tom Cash about it he said he would go check. A few minutes later I saw Tom driving my car in from the back lot. They hadn't even looked at it. Once they started, the switch replacement took about 5 minutes. I was standing outside the service department doors watching. I seem to have some sort of problem every time I go in for service. I think that I will look seriously at a new Nissan instead of Toyota. More

Cost us more money !!! We were stranded in Panama city beach we ordered a navigation disc. They told is on the 24th it would be in by saturday by 10 am. We were suppose to l We were stranded in Panama city beach we ordered a navigation disc. They told is on the 24th it would be in by saturday by 10 am. We were suppose to leave on Saturday morning by 10 am. But because our disc was coming in at 10 or after we had to extend our stay. $150 dollars wasted on another night. We got there at 10 am no disc. We talked to the parts person Dearll and he said they did NOT get deliveries from Lexus on Saturday!!!! It plainly state's on our service order it will be there by 10 am Saturday. If I knew how to load a picture of the receipt I would. In other words not only did it cost us 800 dollars to fix our power steering pump we are due a REFUND of 195dollars because we can't stay till Monday as they suggested. !!! Panama city Toyota owes us not only for the disc but for our extra days stay because they LIED to us. Shame on you Joseph. More

Scheduled service I trust no one else with my Tacoma .. Service always done right the first time .. They advise and explain any service or any recommended future serv I trust no one else with my Tacoma .. Service always done right the first time .. They advise and explain any service or any recommended future service. More

Very good I love Toyota good dealership to get cars or trucks SUVs and any vehicle the staff is very friendly and respectful they was so helpful helping me to g I love Toyota good dealership to get cars or trucks SUVs and any vehicle the staff is very friendly and respectful they was so helpful helping me to get Finiance on my 2013toyota corolla More

Well pleased The service rep was very courteous and thorough for both scheduled service and also investigating and satisfying my concerns about installed accessory The service rep was very courteous and thorough for both scheduled service and also investigating and satisfying my concerns about installed accessory. The parts rep was also very helpful. More

Great service but $$$ hurts.. Great customer care, easy to keep kids entertained and free popcorn. Not the cheapest in the block but great people and a nice roomy waiting area.. Th Great customer care, easy to keep kids entertained and free popcorn. Not the cheapest in the block but great people and a nice roomy waiting area.. This was my first service after purchase but will be going back.. More

Fast Service! Every time I go to this dealership it's really great customer service, and very good and fast service on my car itself, They check and correct, fill a Every time I go to this dealership it's really great customer service, and very good and fast service on my car itself, They check and correct, fill and advise me on everything. I am always pleased with their work and feel safer on the road after my visit because I drive a lot and do not ever want to get stuck on the road with any auto problems. More

Very Positive Experience The service people were extremely friendly and helpful. They answered my many questions and gave me excellent advice. I watched the mechanics work o The service people were extremely friendly and helpful. They answered my many questions and gave me excellent advice. I watched the mechanics work on my vehicle (from outside the garage), and I was pleasantly surprised to see their attention to detail (they actually used a torque wrench when rotating the tires). I will definitely come back, because I'm beginning to trust them. This is in direct contrast to another Toyota dealership that I had previously visited, because they were closer to my home. I will gladly travel the extra distance, because my vehicle is in better hands. More

#1 Rated Service.. See Johnny!! Brought in with similar problems as was having a month earlier when my car was fixed with a bill for 1100.00... Customer Service Rep Johnny.. Took my Brought in with similar problems as was having a month earlier when my car was fixed with a bill for 1100.00... Customer Service Rep Johnny.. Took my car back immediately, found the problem to be a bad part which was under warranty and had my car repaired at no cost to me.. While providing me a loaner! More

Great service Love the service at Panama City Toyota. Would not take my Prius to any other dealership. Staff is always courteous and efficient. I feel my business i Love the service at Panama City Toyota. Would not take my Prius to any other dealership. Staff is always courteous and efficient. I feel my business is appreciated here. More