Papa's Chrysler Dodge Jeep RAM

Purchased a Jeep here at Papa's, my first purchase here. After a short test drive I thought I had a vehicle to fit my needs. Picked vehicle up yesterday 5/15 and on the quick drive to my house in Plantsvill After a short test drive I thought I had a vehicle to fit my needs. Picked vehicle up yesterday 5/15 and on the quick drive to my house in Plantsville from New Britain I realized this was not the vehicle for me. Called and spoke to sales manager and I was told by him that he would speak to the owner (not sure if he did) and see if there was something they could do. Sales manager told me owner refused to cancel transaction or put me into another vehicle but was willing to allow me to trade it in for a loss. Sales manager told me it would be a 5k - 9k difference. So if I get another vehicle from them the drive from there to my house would cost me a minimum of $5000. I should have never purchased from them after being lied to by another salesman there last year. I will add that I have ALL my vehicles serviced with them and have for many years, but after this, they have lost all my business going forward. They could very simply take the vehicle back as it only has 44 miles on it and put me into something that fits my needs but all the owner sees are dollar signs. It's a money grab for them. I will also be calling the dmv and my attorney to see if I have any recourse. How can you expect someone to experience a vehicle in a short test drive?! I thought there was a 3 day cooling period. I would not and will not recommend Papa's to anyone! Absolutely ridiculous More

Leased my second jeep compass at Papas. Got exactly what I wanted! Very easy & pleasant and easy process. Right price, right car!. Zaneta Boryka was so helpful and made the whole process ea Got exactly what I wanted! Very easy & pleasant and easy process. Right price, right car!. Zaneta Boryka was so helpful and made the whole process easy and efficient! More

This was the best carbine experience I have ever had. Definitely go see Henri he will take care of you Definitely go see Henri he will take care of you More

I would never purchase from them ever again. I bought a used car that was covered in crumbs despite being “detailed,” and had the previous owners registration and insurance cards. Once I drove t I bought a used car that was covered in crumbs despite being “detailed,” and had the previous owners registration and insurance cards. Once I drove the car home, I noticed a mud cap was broken and called them to see if I could bring it in. They told me I must of hit something and “afraid to tell my dad” despite not hitting anything and that I purchased the car myself. I would never purchase from them again. More

I had a great experience on the purchase of my RS! Anthony was very attentive in helping to ensure things went smoothly and he was quick to answer questions and provide any detail I requested about th Anthony was very attentive in helping to ensure things went smoothly and he was quick to answer questions and provide any detail I requested about the car. Thank you to all for helping me to get into the car I have been oogling over for years! More

Picked up our new Ram and we love it! Fifth car from pass! Definitely go see Henri! Fifth car from pass! Definitely go see Henri! More

Great experience at Papa’s! Excellent price and service, Henri is the best in sales! Excellent price and service, Henri is the best in sales! More

This is our second Jeep purchased at Papa's. We also have them serviced here. Everyone is very nice, honest and helpful. Anthony Salvatore is great. Very patient and knowledgeable and takes hi We also have them serviced here. Everyone is very nice, honest and helpful. Anthony Salvatore is great. Very patient and knowledgeable and takes his time explaining things. Follows through too. Five stars to him. More

Bad experience. Dealership sold me a used AWD Jeep with different size tires on it - tires in the front larger than the rear. I was assured the vehicle passed a tho Dealership sold me a used AWD Jeep with different size tires on it - tires in the front larger than the rear. I was assured the vehicle passed a thorough safety inspection. The tire size difference should have been picked up. Unfortunately, over a short period of time the vehicle developed mechanical issues including braking problems and significant vibrations being felt constantly while driving. When diagnosed by my mechanic he explained that many of the issues experienced when the vehicle was being driven were likely being caused by the tire size difference and that the tires should be replaced immediately to ensure additional damage to the vehicle is not caused. Brake and wheel bearing repairs were required in addition to having the appropriate tires installed. The expensive Vehicle Service Contract/Insurance I purchased through the dealership would not cover these vehicle repairs because they were deemed "routine maintenance" - worthless Sorry I did not use Capital Garage as I have in the past. I thought I would give Papas a try. Big mistake. More