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Papa's Chrysler Dodge Jeep RAM
New Britain, CT
928 Reviews
Hi and thank you for taking a moment to learn more about us. Papa's is proud of what you will see here. For almost 70 years it has not been just about selling and servicing vehicles, it has been about being a trusted neighbor. We have sold over 125,000 vehicles in our almost 70 years. We love to hear good things from our customers. We also love to hear when we do not live up to expectations as it gives us the chance to get even better. As we like to say, we are not perfect, just better than the other guys. There is a reason we have more then 600 positive reviews here on DealerRater and another 900 on other websites. At Papa's, our people make the difference, our prices make the deals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 928 reviews
October 17, 2023
Bad experience. Dealership sold me a used AWD Jeep with different size tires on it - tires in the front larger than the rear. I was assured the vehicle passed a tho Dealership sold me a used AWD Jeep with different size tires on it - tires in the front larger than the rear. I was assured the vehicle passed a thorough safety inspection. The tire size difference should have been picked up. Unfortunately, over a short period of time the vehicle developed mechanical issues including braking problems and significant vibrations being felt constantly while driving. When diagnosed by my mechanic he explained that many of the issues experienced when the vehicle was being driven were likely being caused by the tire size difference and that the tires should be replaced immediately to ensure additional damage to the vehicle is not caused. Brake and wheel bearing repairs were required in addition to having the appropriate tires installed. The expensive Vehicle Service Contract/Insurance I purchased through the dealership would not cover these vehicle repairs because they were deemed "routine maintenance" - worthless Sorry I did not use Capital Garage as I have in the past. I thought I would give Papas a try. Big mistake. More
by Car
Employees Worked With
Henri Mechaud
June 24, 2023
This is the third time purchasing a vehicle from Papa's. Zaneta Boryka is a fantastic salesperson. Knows my needs, making the sales experience easy and quick. Additionally, the service department is top not Zaneta Boryka is a fantastic salesperson. Knows my needs, making the sales experience easy and quick. Additionally, the service department is top notch. Would highly recommend them to anybody. More
by Gcurtin
Employees Worked With
Zaneta Boryka
May 04, 2023
The time spent at Papa's CDJR purchasing a new lease was time VERY well spent. When I had originally inquired about a new Wrangler, Dean Mead was very thorough and made sure all of my questions (there were time VERY well spent. When I had originally inquired about a new Wrangler, Dean Mead was very thorough and made sure all of my questions (there were a lot of them) were answered in detail to be sure I had the best vehicle suited for me. Dean walked me through specifics of each type of Wrangler I was interested in. He was extremely patient as I tried to navigate through this. Dean was always available for even more questions after hours. Fran Marinaro made the financing portion of my visit a great experience. Fran was also thorough and answered any questions I had immediately. Dean and Fran had my best interest during my multiple visits and I can't thank them enough for their time and patience during this purchase! They both exceeded what I would consider "5-Star service". This could not have been more seamless which made the process very pleasant. The attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! More
by Kelli Roberts
Employees Worked With
Dan Meade
March 24, 2023
This was my first Jeep Wrangler purchase and it was very pleasant, my salesman Henri Michaud went above and beyond! I was astonished by how much Henri really cared about me and how much he actively assisted pleasant, my salesman Henri Michaud went above and beyond! I was astonished by how much Henri really cared about me and how much he actively assisted me with purchasing my vehicle. More
by dantec
Employees Worked With
Henri Michaud
February 02, 2023
Anthony, out of this world service! This would be my second vehicle with Papa's and so far so good! I highly appreciate how diligent and friendly they were in the process of helping me This would be my second vehicle with Papa's and so far so good! I highly appreciate how diligent and friendly they were in the process of helping me find a vehicle that would fit my needs. I would highly recommend Anthony, as well as Papas and the entire staff. More
by carolinemacha2
Employees Worked With
Anthony Salvatore
