Papa's Chrysler Dodge Jeep RAM
New Britain, CT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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New Wrangler Purchase Was looking around for a vehicle to replace my 97 Cherkoee. Looked at a number of different brands. Wondered into this dealership to browse the Jeeps. Was looking around for a vehicle to replace my 97 Cherkoee. Looked at a number of different brands. Wondered into this dealership to browse the Jeeps. Lot is huge and has a large number and variety of vehicles on the lot. This helps when looking as you can actually test drive a vehicle outfitted with what you are looking for. I walked in looking like a kid lost in a candy store. The showroom is huge and has a good selection of Jeeps on the floor. Jon met me as I walked around and we chatted. I gravitated directly to the wranglers on the floor. He explained that most people that look at wranglers are pretty set on a wrangler and not one of the other models Jeep makes. Once I sat in the vehicle I realized that it just felt right. Jon was very helpful in helping to narrow down what color and style of Wrangler I would like. There were a number of wranglers on the lot that met my criteria which made looking them over much easier. The whole buying experience was great. Jon did not pressure me. Showed patience as I decided to take a few days to let my head clear after the test drive. I wanted to make sure that this was the right choice. Look around at other dealers and found that Papa's was offering me a very good price. Working with Jon and the finance manager was very pleasant. No pressure at all on the whole process. Jon reviewed the features of the Wrangler when I came to pick it up. He went over the Jeep wave program and all the paper work clearly. While I have not had the jeep serviced yet the sales (John) and finance (Jeff) department were great. I'll review the service department when I bring the Jeep in for service. More
Best in Class Sales and Service Partner Over the last 23 -years, my wife and I have purchased four new vehicles from Papa's. Gary Cwikla has sold me my last two, a Dodge Dakota and RAM 1500. Over the last 23 -years, my wife and I have purchased four new vehicles from Papa's. Gary Cwikla has sold me my last two, a Dodge Dakota and RAM 1500. Gary has always been more than a sales person. When I purchased my Dakota in 2006, it was on a Sunday, and he made sure I drove it home that day. When I came to see him in 2014 for a new truck, he took the time to review my vehicle usage, service history, and what I was looking for in my next vehicle. He then explained the advances RAM has made in their truck lines since 2006, and walked me through a series of models, features and option packages, and in very short order we found the configuration I was looking for. Even then, he gave me the manufacturer Window Sticker information and marketing broacher's, so I could take them home and show my family. Gary does a great job during the pre-sales process as well, so the sales process goes smoothly. I also like it when out of the blue I get a call from Gary wishing me happy new year, happy birthday, or just to say hello....Gary is more than a sales person, and it is very comforting to know he is committed to making sure he finds the right vehicle for me!!! If you are looking for a new vehicle, you owe it to yourself to stop by Papa's, and don't forget to ask for Gary.... More
Zane Boryka is the best! Zaneta Boryka made the car buying process simple. She knew what I wanted, didn't waste my time, and delivered more than promised. The way car buying Zaneta Boryka made the car buying process simple. She knew what I wanted, didn't waste my time, and delivered more than promised. The way car buying should be. She is one of the best salesperson I've ever worked with! It was pleasure. Thank you Zaneta. More
Outstanding Client Experiance I recently visited Papa's Dodge on a whim after looking for a new car for almost six months. I was so discouraged by the time I found myself at Papa' I recently visited Papa's Dodge on a whim after looking for a new car for almost six months. I was so discouraged by the time I found myself at Papa's. I was greeted as soon as I walked in the door by the woman at the front desk. I asked for someone who was well versed in special ordering because that's how "over it" I was with dealing with car sales associates at other dealers. That is when I met Gary. I was very upfront with him as to what I wanted and my non-negotiable features in the car along with the fact that I was not leaving that night with a car. This information at no point discouraged Gary or caused him to treat me differently after learning he wasn't getting a sale that night. Gary brought nothing but options and positive solutions, and to my surprise everything I wanted in a Jeep Wrangler was sitting right there on the lot right down to the color! I explained to Gary why I wouldn't be driving off in it that night and much to my surprise another solution! I was very nervous that by the time I would have sufficient funds for a down payment the Jeep would be gone. Gary advised me of my options to ensure the vehicle would be there for me when I was ready. Overall I am extremely satisfied with the level of professionalism, attention to detail and most importantly personable associates. I work in a field where client satisfaction is what keeps us in business and I am very impressed with the level of talent Papa's. I took home my Jeep Wrangler this past Sunday; I had never bought a brand new vehicle ever before, Gary even offered to have a balloon placed on it to make the experience even better! Sometimes it's the smallest of things that make an experience something you'll remember. Gary you did it, I'll be sure to recommend Papa's Dodge in the future and Gary specifically as well. More
OUTSTANDING SERVICE My experience with Gary Tufano and Matt Campagna was Outstanding! They were professional, attentive, helpful and patient. I could not have asked for a My experience with Gary Tufano and Matt Campagna was Outstanding! They were professional, attentive, helpful and patient. I could not have asked for a smoother process and top notch personal service. Gary actually came in on his day off to accommodate my schedule to pick up the car. When you go to PAPA'S , ASK for GARY TUFANO for honest pricing and outstanding service! I would highly recommend him to everyone. Lynda More
Outstanding Exceptional experience, they went out of their way to make entire process easy. Evan Monikowski was great to deal with, very knowledgeable, there to h Exceptional experience, they went out of their way to make entire process easy. Evan Monikowski was great to deal with, very knowledgeable, there to help and was outstanding in spending time going through vehicle and making himself available, he was highly responsive and always made time for questions and delivered quick turn around on all my questions. Greg More
Best sales person you could deal with.Evan Monikowski This was my number 2 car deal i did with Evan. Very helpful. Knows his cars he sells. Just a very nice person. This time I bought a 2016 dodge grand This was my number 2 car deal i did with Evan. Very helpful. Knows his cars he sells. Just a very nice person. This time I bought a 2016 dodge grand caravan.. And i love it. Evan made so easy to buy.. And fast. Stress free.. And that is what i like.. So if you want the best car buying experience. Evan is the one to see.. More
Great Used Car Buying Experience Just got back from finalizing purchase of a used Jeep. Evan Monikowski was great to deal with-knowledgeable and super helpful. Very pleasant to work Just got back from finalizing purchase of a used Jeep. Evan Monikowski was great to deal with-knowledgeable and super helpful. Very pleasant to work with-I would highly recommend to others. Lou More
Stress Free Experience My husband and I wandered into Papa's Dodge looking for an SUV and were helped by Zaneta. She was incredibly helpful and patient with us, letting us My husband and I wandered into Papa's Dodge looking for an SUV and were helped by Zaneta. She was incredibly helpful and patient with us, letting us examine our final choices very carefully by ourselves. When we told her we were leaving to explore some other places, she wasn't pushy at all but said she would be able to find anything we wanted and to call her if we didn't find something elsewhere. And that's what we did. After realizing how stress-free the experience was at Papa's, we called Zaneta and she located the exact Jeep we wanted and it was available for us within a week. We worked with Jeff on financing and he was able to match the low interest rate we had been quoted from somewhere else, no issues at all. We would have started shopping for a new vehicle much earlier had we known that the process was going to be so easy. Thank you to Papa's for their great service and very reasonable pricing. More
Easy Process I initially emailed Papa's after looking online. I immediately received an email from the receptionist and a follow up within minutes from a salesman I initially emailed Papa's after looking online. I immediately received an email from the receptionist and a follow up within minutes from a salesman, Evan Monikowski. I went over to the dealer that day to see the vehicle. Evan was pleasant and very informative about the vehicle I was looking at. He knew an immediate answer to all of my questions and was able to discuss the specific details of the vehicle. We went back to his office to discuss numbers. There was not a lot of back and forth. Within 24 hours we had made a deal without a lot of haggle which I appreciated. I mean, who really wants to get into that? Evan continued to be very responsive to me, getting back to me within minutes of my texts to him. Overall, I would buy another car from Evan. He was great. I appreciated the time he spent with me and answering my questions without judgment. The only criticism I have is that the sales office for the salesman where we went to discuss numbers and do some other paperwork was pretty run down and uncomfortable. The showroom desks are just that. Desks. The salesmen are not in desks on the showroom floor which from a customer's perspective looks much nicer and more professional when the sales folks are out on the floor. Also, this particular dealer is busy. There was a lot of activity with buyers. I would've like a little more jazz for getting a new car--a balloon, a starbucks gift card, a coupon to their cool diner when in for service, or even offer to take a photo even with my new car---something.... :) More





