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Papa's Chrysler Dodge Jeep RAM
New Britain, CT
931 Reviews
Hi and thank you for taking a moment to learn more about us. Papa's is proud of what you will see here. For almost 70 years it has not been just about selling and servicing vehicles, it has been about being a trusted neighbor. We have sold over 125,000 vehicles in our almost 70 years. We love to hear good things from our customers. We also love to hear when we do not live up to expectations as it gives us the chance to get even better. As we like to say, we are not perfect, just better than the other guys. There is a reason we have more then 600 positive reviews here on DealerRater and another 900 on other websites. At Papa's, our people make the difference, our prices make the deals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 931 reviews
July 26, 2015
Friendly, helpful employees Employees were very friendly and helpful. When I got into my vehicle after the service there was oil on the steering wheel which got onto my hands be Employees were very friendly and helpful. When I got into my vehicle after the service there was oil on the steering wheel which got onto my hands before I noticed it. Another service dept that I have used in the past for a different type of vehicle washed your car after which I found very nice. More
by jgc
Employees Worked With
Service Dept
July 24, 2015
Mopar gift certficate Redeemed my mopar gift certificate for great products and very happy. Recent oil change experience was quick and efficient with pertinent suggestions Redeemed my mopar gift certificate for great products and very happy. Recent oil change experience was quick and efficient with pertinent suggestions for extra service but not insistent. Professional service employees More
by Gloria
Employees Worked With
Service Dept
July 18, 2015
service Very knowledgeable staff, kept me informed of what needed to be done, when parts would be in, provided rental car when vehicle needed to be kept overn Very knowledgeable staff, kept me informed of what needed to be done, when parts would be in, provided rental car when vehicle needed to be kept overnight. Shuttle driver very efficient and curteous. I would reccomend Pappa's for your repair and service work. More
by JimBeam22
Employees Worked With
Jim, Service Dept
July 15, 2015
2015 JEEP CHEROKEE LAREDO THIS TRANSACTION WAS VERY EASY. ZANETA, MY SALESPERSON, WAS VERY PROFESSIONAL AND KNOWLEDGABLE. I RECEIVED A VERY FAIR TRADE IN PRICE AND EXCELLENT DE THIS TRANSACTION WAS VERY EASY. ZANETA, MY SALESPERSON, WAS VERY PROFESSIONAL AND KNOWLEDGABLE. I RECEIVED A VERY FAIR TRADE IN PRICE AND EXCELLENT DEAL ON THE VEHICLE. THE PAPERWORK WAS PAINLESS AND QUICKLY DONE BY JEFF JUAIRE. More
by SWANEE33
Employees Worked With
Zaneta Boryka, Jeff Juaire
July 14, 2015
Absolutely awesome! Absolutely great with me and my family! Gave me a great deal on my Jeep and cleaned and double inspected t for me. Even was really awesome and gave me Absolutely great with me and my family! Gave me a great deal on my Jeep and cleaned and double inspected t for me. Even was really awesome and gave me a breakdown of everything. Wasn't biased at all, and told me what I should do to get the most for my money. He was fantastic. Definitely would recommend this dealership. They took care of me really well! Two thumbs way up, guys!!! More
by jeepgirl09
Employees Worked With
Evan Monikowski
July 13, 2015
Papa's Made It Happen I had a good experince at Papa's Dodge Chrysler Jeep while purchasing a new Jeep Cherokee. Dave and Jeff where knowledgeable and friendly. No hard sel I had a good experince at Papa's Dodge Chrysler Jeep while purchasing a new Jeep Cherokee. Dave and Jeff where knowledgeable and friendly. No hard sell, no pressure. I explained what I was looking for and they made it happen. They made the whole transaction a breeze. I am truly enjoying my new ride. Thank you, CD More
by Cherokee17
Employees Worked With
Dave Corbin, Jeff Juaire
July 12, 2015
Need to be more honest My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called h My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called him out will on the flat out mis diagnosis. There was no accuse for that. Also my brake booster has a problem and did not qualify for a recall replacement . That did not make me feel like I was being taken care of. More
by Jay101
Employees Worked With
Service Dept
July 07, 2015
Great Service at Papa's John Ward at Papa's Dodge was very helpful and friendly. He helped us purchase the Jeep that we wanted without the usual "sales pitch" that we get at John Ward at Papa's Dodge was very helpful and friendly. He helped us purchase the Jeep that we wanted without the usual "sales pitch" that we get at most dealerships. The buying process was smooth and pleasant. Papa's had an "old school" feel to the place where you felt people were there to help. Diner was great! I will definitely recommend John Ward and Papa's Dodge to friends and family. More
by Mel&D
Employees Worked With
Jeff Juaire, John Ward
July 06, 2015
Love this place! John Ward at Papa's in New Britain was amazing! He got me the car I wanted at a great price! I had been to three dealerships before finally getting John Ward at Papa's in New Britain was amazing! He got me the car I wanted at a great price! I had been to three dealerships before finally getting the experience I was waiting for at Papa's Dodge. More
by bodyrocshaun
Employees Worked With
John Ward
July 03, 2015
no pressure, very professional and comfortable Very friendly and no pressure dealership. Promptly returned my calls and worked to get me the deal i wanted. Was the easiest car pick up i ever experi Very friendly and no pressure dealership. Promptly returned my calls and worked to get me the deal i wanted. Was the easiest car pick up i ever experienced. Little paperwork and no pressure to buy added services such as extended warranty. More
by scott
Employees Worked With
Jeromy Berman, Przemek Buksza
