
Papa's Chrysler Dodge Jeep RAM
New Britain, CT
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Papa's Dodge, Chrysler, Jeep I have been dealing with Papa's since 1966 and I always am satisfied.. In the last number of years I have dealt with Garry Cwikla and I have found him I have been dealing with Papa's since 1966 and I always am satisfied.. In the last number of years I have dealt with Garry Cwikla and I have found him to be honest, knowledgeable. and have become friends. Always a pleasure to do business with. More
Great experience at Papa's I had visited a couple other dealers in CT looking for a 2015, 4 door, Hydro Blue, automatic Wrangler and I wasn't sold until going to Papa's. I worke I had visited a couple other dealers in CT looking for a 2015, 4 door, Hydro Blue, automatic Wrangler and I wasn't sold until going to Papa's. I worked with Garry Cwilka and he was super accommodating, helping me get out of my lease over a whole year early without going broke. He made sure I got exactly what I wanted in my new Jeep. It was like I was buying a car from a friend, not a salesman. When I went to pick up my new Jeep the service department was really fast in adding on a couple other things I wanted too. My overall experience at Papa's was excellent and I would recommend it to anyone looking for Wrangler. Thanks Garry! More
DO NOT USE THIS DEALERSHIP FOR ANYTHING!!! I was charged $312 for an estimate and quoted $3720.77 for the repair. They offered me just $500 towards a vehicle on the lot. Not trusting Papa's Chr I was charged $312 for an estimate and quoted $3720.77 for the repair. They offered me just $500 towards a vehicle on the lot. Not trusting Papa's Chrysler, Dodge, Jeep Dealership, I had my Jeep Liberty Limited towed to an honest facility and they received it with the engine disassembled and parts missing. The complete cost for repairing my Jeep, including reassembling the engine, replacing missing parts and a tune-up was $480.95, by this repair station. The mechanic informed me that Papa's Chrysler, Dodge, Jeep Dealership wanted to do unnecessary repairs on my vehicle and were being dishonest. I believe Papa's Dealership wanted to make me feel my Jeep was worthless, hoping I would purchase one of their vehicles and then they would turn around a make a bundle on my Jeep. If not, they would be literally stealing almost $4000 from me for the bogus repair. Either way, I would come out as the loser. After sending proof to Papa's, they would not refund my inflated estimate charge and sent no apology for lying to me. They did send me a lame $139.35 to cover missing parts; which they probably felt their hands were tied on or I could have pressed theft charges. Also, as far as their customer service goes, I was not treated nicely until I agreed to let them do the $312 estimate, which is the most ridiculous charge I've ever heard of for a repair estimate. They claimed it was necessary to diagnose the problem. All I got for that money was a big FAT LIE and five days without the use of my vehicle. Papa's Chrysler, Dodge, Jeep Dealership is the WORST business I've ever had the unfortunate opportunity to deal with and what they are doing to customers is illegal and they should be closed down!!! Dateline could have a field day doing a report on them. More
Evan made my decision easy I put off shopping for a new truck for weeks because i didn't want to deal with the salespeople. Plain and simple. When I couldn't go any further I I put off shopping for a new truck for weeks because i didn't want to deal with the salespeople. Plain and simple. When I couldn't go any further I went to Papa's first. Evan was my salesman. What impressed me the most was his overall knowledge of the trucks I was considering. I liked that he attended training sessions to experience how the trucks really handle and he expalined it to me in an easy to understand way. I was honest and told him I was going to be meeting with other dealers and that did put him at a disadvantage. Even so, the offer I got from Papa's was very close to what i had researched and what I was willing to spend. They also gave me more for my trade in than any other dealer. In the end it came down to Papa's and another local Dodge dealer, who also had a competitive offer. It was the experience that I had with Evan that swayed me to decide on Papa's. More
Service Excellence With my current lease about to expire, I was in the market for a new vehicle. I naturally started the process with my prior dealer and was left unhap With my current lease about to expire, I was in the market for a new vehicle. I naturally started the process with my prior dealer and was left unhappy and more importantly without a new vehicle. Once I was connected with Gary Tufano at Papa's, not only was I able to get the exact vehicle that I wanted but he was able to make it happen without any problems. He was very professional and provided exceptional customer service. I would refer anyone looking to purchase or lease a new vehicle to connect with Gary! More
Good deals. Great dealership never a problem that couldn't be resolved. We purchase all our vehicles from Papas and have them serviced there with great satisfacti Great dealership never a problem that couldn't be resolved. We purchase all our vehicles from Papas and have them serviced there with great satisfaction. More
Found what I was looking for. The Jeep I loved was sold. Gary T. found me a similar one and showed me some numbers to see if it was a price we could agree on. He was Not pushy and The Jeep I loved was sold. Gary T. found me a similar one and showed me some numbers to see if it was a price we could agree on. He was Not pushy and very patient. He knew I did not have a lot of time and worked with me in a timely manner. When I came in to pick up my new Jeep, Gary took the time to go through and show me all of its features. He even called me the next day to see if I was loving it and if I had any questions. Buying a new vehicle is very stressful - Papas Dodge makes it a little less stressful. They are not pushy and ready to answer any questions. More
Student finally happy with new car I needed a reliable and a safer car but being a student with a full-time job it was hard to shop for a car. I finally found a newer used car that was I needed a reliable and a safer car but being a student with a full-time job it was hard to shop for a car. I finally found a newer used car that was in my budget. Evan Monikowski was my salesman and he was great. He was friendly and very patient. He helped me with the process of this big purchase. I never financed before but he made the process easy for me. The staff was friendly and my only compliant is that they failed to noticed that the keys wouldn't lock or unlock the doors. I met with the service department twice and after failing to resolve the issue, they kindly set me an appointment with Hyundai where they resolved the issue under warranty. Overall, I am satisfied with my new car and I definitely recommend Evan M and Papa's Dodge. More
EXCELLENT Service with NO pressure on buying Months ago I had been car shopping but at the time was just looking around. We visited a handful of dealerships but at Papas Dodge the service was out Months ago I had been car shopping but at the time was just looking around. We visited a handful of dealerships but at Papas Dodge the service was outstanding. So when we finally found the right time to purchase a vehicle it was a no-brainer and that we were defiantly going back to Papas Dodge. So many dealerships the staff make you feel pressured and pushed into making a decision and a purchase. At Papas Dodge there is absolutely no pressure and they look out for you and your best interest. I have financed a few vehicles in my life and the service at Paps Dodge is by far the best you can get! Are salesman Evan Monikowski was amazing. Always professional and answering all our questions. Evan seemed more as a personal friend than a salesman and that's what I liked best about the whole situation. They truly treat you like they care. I have already recommended this dealership in the past and will continue to. More
Great customer service Papas does have great customers service and the employees are very friendly. But I was not happy about the detail that got done on my jeep. I was expe Papas does have great customers service and the employees are very friendly. But I was not happy about the detail that got done on my jeep. I was expecting better work from papas. More