Papa's Chrysler Dodge Jeep RAM

Horrible Customer Service!! Keri G.09/18/2014Edit I made an appt to bring my car in for an electric window repair. I dropped the car off the nite before. I explained the problem Keri G.09/18/2014Edit I made an appt to bring my car in for an electric window repair. I dropped the car off the nite before. I explained the problem in detail when i made the appt. The next morning at 9:30 Pauline calls me to find out the problem...sooo my car still wasnt looked at. I explained again, told her i had an extended warranty and the info should be in my file. I located my warranty info and 1/2 hr later i called... it just rang and rang.....the operater comes on and she rings the service dept again....rang and rang...she comes back on and says "they must be busy"...she took a message and said she would have someone call me....nobody did...by 2pm i still hadnt heard from anyone. I called again for a status on my car., finally got Pauline, she tells me she hasnt heard or received any updates....then she looks in the computer and see's notes from the technician that the car needs a master switch for the window...i ask, will it be fixed today? Her responce was..."I dont know, he has to call around for prices on the part"...i asked, will someone call the let me know?..."yes"....by 4pm still no call...my son had to pick me up at work and drive me down there....i go up to the desk and she tells me, i just got off the phone with warranty co and they approved a rental car because we cant get the part till tommorow....Really? it took all day for this?? Ok, fine i get the rental car and was informed the part would be there first thing in the morning....Day 2.....12pm....still no call....again i call at 2pm and ask about the status of the repair....Pauline tells me...."im faxing the paperwork to the warranty co, now, the car is fixed, as soon as we get payment i'll let you know'....Are you kidding me?? Your holding my car hostage for pmt when the repair was approved and you know your getting paid?? 4pm, still no call, again i drive down to the dealership......pauline jumps up when she sees me and tells me she just "now" received the pmt....Never in my life with any vehicle that i owned did i have a problem with the warranty, nor have i ever had my car held hostage because of a warranty pmt...How this place gets business is beyond me when they cant answer the phone.....the service rep cant be bothered to call with status....her customer service skills are lacking at the very least....NEVER will i EVER bring my vehicle to Papa's again!! More

Third New Jeep Cherokee I just bought my third new Jeep from Papa's Dodge, from Evan Monikowski, who knows I'd rather have the flu than go through buying a car. Consequently I just bought my third new Jeep from Papa's Dodge, from Evan Monikowski, who knows I'd rather have the flu than go through buying a car. Consequently, everything went quickly and smoothly and I had a new Jeep in less than 45 minutes. There is almost nothing Evan Doesn't know about his product and does a quick and concise job of setting up the car for the customer. I really appreciate the work that went in to me getting in and out in record time. I will also have all my servicing done at Papa's, because the same consideration applies. Thanks. Evan! More

Great Experience , Pleasant Employees. I was in and out with great service. Had a follow up phone call to make sure everything was satisfactory with the new vehicle. , Pleasant Employees. I was in and out with great service. Had a follow up phone call to make sure everything was satisfactory with the new vehicle. More

The Best mid-size SUV I've been looking for a safe mid size SUV for my family at an affordable price. When I call Ryan he guaranteed that he would find the perfect car for I've been looking for a safe mid size SUV for my family at an affordable price. When I call Ryan he guaranteed that he would find the perfect car for me,my wife and our 1 year old little girl. As promised, he leased us a 2014 Jeep Patriot. We love! It's the most economical 4x4 I ever owned and we can't Ryan Mundt and Papa's enough. More

Wrangler '15 Purchase Zaneta made it very easy to pre order my Wrangler right before the 4th of July. Whole sales process was very easy and all of my questions were answere Zaneta made it very easy to pre order my Wrangler right before the 4th of July. Whole sales process was very easy and all of my questions were answered, Jeff from finance was also easy to work with and did not give me the super hard sell on extra services when picking up, unlike the dealership for my Suburu. Zaneta explained all features of the vehicle when picking up even though I was trying to get out quick to just drive, which I appreciated. Got the wrangler right before labor day and could not be happier. More

New '15 Wrangler Purchase Very quick, painless purchase. Evan even picked me up at my office 30 minutes away to make it easier for me to take delivery of the Jeep. Very quick, painless purchase. Evan even picked me up at my office 30 minutes away to make it easier for me to take delivery of the Jeep. More

Great Experience I was very pleased with Evan Monikowski my sales rep. He answered all my questions that I had and was very well informed. There was no pressure and th I was very pleased with Evan Monikowski my sales rep. He answered all my questions that I had and was very well informed. There was no pressure and the whole experience was very relaxing. Jeff Juaire and Ed Koziol was my banker and they were very easy to work with. I would highly recommend Papas Dodge to anyone looking for a vehicle. They made the buying process very easy and they work with you. Highly Recommend. Thanks. More

Pleasure to work with (again) This is my 3rd vehicle purchase or lease from Papa's. I traveled from NY state to work with Papa's due to the excellent customer service that I have This is my 3rd vehicle purchase or lease from Papa's. I traveled from NY state to work with Papa's due to the excellent customer service that I have experienced in the past. This is my first time working with Evan- I found him to be knowledgeable, professional and extremely helpful at selecting a vehicle for me. Evan and the entire team at Papa's helped me so that I could take my new vehicle that day despite an out of state sale. I will continue to do business at Papa's! More

Cal Haviland " Very good experience!" It was very pleased with Evan Monikowski my sales rep. He answered all my questions and was very well informed. There was no pressure and the whole e It was very pleased with Evan Monikowski my sales rep. He answered all my questions and was very well informed. There was no pressure and the whole experience was very relaxed. Jeff Juaire was my banker and he to was very easy to work with. I would highly recommend Papas Dodge they have a good crew there and I'm sure your experience would be as good as mine. More

Absolutely the EASIEST and friendliest dealership Ryan was our salesman, and definitely surpassed our expectations. My boyfriend went on a Monday, told him exactly what I was looking for, and he had t Ryan was our salesman, and definitely surpassed our expectations. My boyfriend went on a Monday, told him exactly what I was looking for, and he had the EXACT car.. only one.. and from there on out.. it was a smooth easy process. 2 days later, papers were signed and after an hour of being there with my trade, I was driving home in my brand new car. Thank you Ryan for making everything so smooth and easy and getting everything right where we needed and wanted it to be! I highly recommend this dealership, especially this salesman! He was fantastic. The best part was he text me 2 days after I brought home my Jeep to make sure everything was great! He was more like a family friend then a normal car salesman! More