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Papa's Chrysler Dodge Jeep RAM

New Britain, CT

4.4
926 Reviews

585 E Main Street

New Britain, CT

06051

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Showing 926 reviews

May 22, 2012

Carl was very nice to work with and made our experience at Papa's Dodge very pleasant and am looking forward to our next vehicle purchase for our son soon! Thank you! More

by GioscioKurtz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Juaire
May 23, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hello and thank you so very much for the kind words. We are very happy that you had a pleasant experience here at Papa's Chrysler Dodge Jeep and will be returning to buy a car for your son. I will be sure to pass this along to Jeff Juaire and Carl Lepack. Thanks Again, Dom Papa

May 21, 2012

Both Dan and Ed were great to deal with. Ed provided me with my options, was efficient, answered all of my questions, and offered none of the negative pressure that I have seen from other dealers. Dan was More

by dyoung2288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Koziol
May 21, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Dan Young, Thank you for the kind words. We know that you have lots of options when it comes to purchasing a vehicle so we prefer to let you buy it as opposed to pressuring you. We are glad we answered all your questions but if you should have any others please feel free to contact us. We will be contacting you soon with an invitation to attend your first Jeep Wrangler Rally. These are really fun events and we look forward to seeing you there. I will be sure to share this with Dan Arsanault and Ed Koziol. Thanks, Dom Papa

May 15, 2012

We as a company were VERY impressed with the level of customer satisfaction provided by this dealership and spacifically Frank ! He helped us with every level of the purchase including the installation o More

by Woltajr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Montoni
May 16, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hello and thank you for your kind review. Being a small business ourselves we realize the value of time and are glad we were able to get everything on your new Commercial Vehicle up Fitted and delivered to you in a timely manner. I will be sure to share this with Frank Montoni. Thank you for choosing us, Dom Papa

May 15, 2012

We’d like to thank everyone especially Matt and Garry for helping us go through the process of purchasing our 4th Jeep from Papa’s. We bought our first Jeep in 1995 and and we still see some of the same face More

by popalda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Campagna, Garry Cwikla, Ed Koziol
May 21, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Dennis and Sandy, Thank you for your loyalty. We love when our customers are loyal and also when our employees are. As you noted you see many of the same faces. We actually have an employee who has been with us for 44 years and the record is 50 years. We are sure it is not just the Jeep that gets Sandy all those compliments. I will be sure to share this with Garry Cwikla, Bill Reudgen and Matt Campagna. Thank you, Dom Papa

May 14, 2012

We had a very good experience at Papas. The delaership itself felt like a little quant town!! If a saleman was not available eveyone helped eachother out so no-one had to wait. we bought 2 cars,..a used More

by groll72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Campagna, Garry Cwikla
May 15, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Candice, Thank you for the kind words. We love the way the salespeople work together and treat each other the same as they treat the customer. Unlike some places where it's all about themselves we are proud of our salespeople who make it all about the customer. Thanks, Dom Papa

May 15, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

By the way I will be certain to share this with Garry Cwickla and Bill Reudgen

May 09, 2012

This is the second vehicle I have purchased from Bill and from Papa Dodge. As can be assumed as a returning customer I have been pleased with both the sales and service I have received at Papa Dodge. Bill More

by grayrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Koziol
May 10, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Bob, Thank you for the kind words. That Black on Black Challenger trade in of yours was so nicely kept it made our job easy. Thank you for the repeat business. I will be sure to share this with Bill Reudgen. Thanks, Dom Papa

May 09, 2012

Both Zaneta and Jeff where a pleasure to work with. I felt very comfortable which is unusual when buying a new car. No hidden fees or gimicks just pure customer service. More

by Crusher1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaneta Boryka, Jeff Juaire
May 10, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hello and thank you for the kind words. We don't really like to hide anything! It just makes it so much better for everyone to be completely transparent. Glad you were comfortable. I will certainly share this with Zaneta Boryka and Jeff Juaire. Thanks, Dom Papa

May 07, 2012

Very nice people, beautiful showroom, competitive offer & reasonable trade-in. I am very pleased with my vehicle and my accessory upgrade was promptly installed...I couldn't be happier. I would definitel More

by MikeDono
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Lepack, Mark Greenblatt, Ed Koziol, Mark Getz & Tom Donahue, Ed Koziol, Service Dept, Dept Parts
May 09, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hi Mike, Thanks for the kind words. Glad you liked the Trade in offer. We really find it so much nicer to give people what their trade is worth and not play games. The accessory upgrades really looked great, good choices. I know the guys in parts and service had a lot of fun outfitting your vehicle. Dom Papa

May 06, 2012

I Cant believe i drove 2 hours for a car, but it ended up well worth the trip, everyone was fantastic, Jeremy who is so knowledgable and helpful and put up with a lot of questions, to Mark the Sales Manager More

by mike1409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Greenblatt, Jeff Juaire, Jeromy Berman, Jeff Juaire
May 07, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Hi Mike, It happens more then you think that people travel long distances to do business with us here at www.papasdodge.com. It is a great affirmation that we are on the right track in our goal to "Be the Best". I will be certain to share your kind words with Mark Greenblatt, Jeromy Berman and Jeff Juaire. Thanks, Dom Papa

April 30, 2012

I have had my Jeep for 2 years and I love it.I come to you guys for all of the service needs and this was be far the worst ever. I was there for 1.5 hours for an oil change. Tom who checked me in left at More

by madyson39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Donahue, Service Dept
May 07, 2012 -

Papa's Chrysler Dodge Jeep RAM responded

Dear Madyson, Sorry about the confusion. We are trying to prevent these situations to the best of our ability. We have just hired some new people in the service dept. to avoid these situations. Tom and Miranda (the phone answerer) are actually two of the new employees. Hopefully the next time you are in we will do a better job as we are trying to improve everyday. Thank you for your observations they will help us to improve. Dom Papa

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