Papa's Chrysler Dodge Jeep RAM

I was in between two different local Jeep dealerships and was looking at essentially the same used car at both dealerships when Richie and the entire Papa's team I met won me over. Not only were they knowled was looking at essentially the same used car at both dealerships when Richie and the entire Papa's team I met won me over. Not only were they knowledgeable about their cars, they made you feel like part of the family, they were never pushy like at the other dealership and I ultimately made my car decision based on the service I received from Richie, Jeff and Ron. I would recommend them to everyone! More

We found Jeromy to be the most responsive sales person out of the 3 other dealerships that we contacted. Prior to even visiting the dealership we had negotiated a better price on a specific vehicle. Thi out of the 3 other dealerships that we contacted. Prior to even visiting the dealership we had negotiated a better price on a specific vehicle. This was important to us because time is a commodity for us and the dealership is about 45 minutes away. Once we arrived for our test drive, Jeromy allowed us to take the top down on the Jeep so that we could see the changes in the design. Overall we had an excellent experience. I would highly recommend Jeromy and this dealership to friends/family. More

I've been a customer of Papa's Dodge for over 15 years and have purchased 6 new vehicles from them...I wouldn't consider going anywhere else. They are honest, straight-forward, and make car buying a fun and have purchased 6 new vehicles from them...I wouldn't consider going anywhere else. They are honest, straight-forward, and make car buying a fun experience. Richie B is the best! More

Top-notch dealership and salesman. Great and HONEST service in a low pressure transaction and environment. No games or gimmicks. Possibly the best dealer experience I've ever had. I would recommend service in a low pressure transaction and environment. No games or gimmicks. Possibly the best dealer experience I've ever had. I would recommend Jeromy and Papa's to anyone. More

John went over and beyond the duties of a saesperson. He was extremely professional, honest, reliable, courteous, and helpful. He did everything to make the sale of this vehicle without any pressure. We was extremely professional, honest, reliable, courteous, and helpful. He did everything to make the sale of this vehicle without any pressure. We would highly recommend Papa's Dodge to anyone looking for one of their vehicles just because of the service provided by John Ward. He is definitely an asset to their staff. More

I had contacted Jeromy prior to our visit and stated what I was looking for and the price I wanted to spend. I told him when we would be in and he was waiting for us with the car he had described at the pri I was looking for and the price I wanted to spend. I told him when we would be in and he was waiting for us with the car he had described at the price he promised. Very informative and Jim the finance manager was very informative and helpful also. I would go back again More

what a bunch of clowns. need serious training in customer service and relations. very adversarial and unfriendly people. i would never recommend thse bozos to anyone. they were not very nice peopl customer service and relations. very adversarial and unfriendly people. i would never recommend thse bozos to anyone. they were not very nice people More

This was my first experience with Papas Dodge/Jeep and both Jeromy Berman (Senior Sales Associate) and Matt Campagna (Sales Manager) were very professional and made the entire process of purchasing my fir both Jeromy Berman (Senior Sales Associate) and Matt Campagna (Sales Manager) were very professional and made the entire process of purchasing my first new vehicle ever an wonderful experience. Not only did they give me the most competitive offer but also worked with me on some of the extra options I needed on my new Jeep. I would highly recommend Papas Dodge/Jeep and will be purchasing my next vehicle from them as well. Sincerely, Garry More

I can not say enough about how HAPPY I am with the experience I had with Papa Dodge in New Britain CT. I worked with Jeremy in sales. I called him first after seeing a car I was interested in on their experience I had with Papa Dodge in New Britain CT. I worked with Jeremy in sales. I called him first after seeing a car I was interested in on their web page. He was so nice to speak to, very knowledgeable about the car. He was extremely polite and so I scheduled an appt with him that night to see the car. He greeted me right away when I arrived.Jeremy explained everything about the car to me and then we took it out for the test drive. He didn't just have me take it around the block, we took it on the highway because he remembered me mentioning that I do a lot of highway driving, thus I would see how well the car handled on the highway. Jeremy worked with my budget as a single mother and we were able to come to a perfect agreeable price for the car. Jeremy's professional and upbeat attitude were so refreshing. I worked with Jeff in the finance depart. I had already been pre-approved with a loan company, but still Jeff went out of his way to see if he could get me a better interest rate. He didn't have to do this, but he went above and beyond what he had to and did this extra for me. I have been looking for a car for months. I have walked in some dealerships that treated me like I was bothering them. I actually had one roll his eyes at me. My experience at Papa Dodge was the opposite to the extreme. I probably bought one of the more inexpensive vehicles on their lot... yet I was treated as though I paid 100,00 for it. The next day I came in for detailing and was treated to breakfast. wow! I would, and have already, recommend Papa Dodge to anyone who is in the process of looking for a car. They are an exceptional dealership and I WILL go back there again! Thank you to Jeremy and Jeff for the most wonderful purchasing experience ever. God Bless! More

I purchased my 2011 Jeep Liberty in December 2010. The sales experience was great, but I have had horrible experiences with the service department since my purchase. I have been into the service center 8 sales experience was great, but I have had horrible experiences with the service department since my purchase. I have been into the service center 8 times in the first 7 months of owning my new car. My three main issues have been the clock, bluetooth / handsfree device, and the sky slider. After 7 attempts at fixing the clock and bluetooth, they've told me there's nothing more they can do. The service department blames Chrysler and says they can only follow the process that Chrysler prescribes. My 7 attempts could have been cut in half if the people working on my case were competent and cared about the customer. They ordered parts that were not appropriate for my vehicle several times. My most recent and significant issue involves the sky slider roof, which will not open. After 2 full days of having my car, they still have not identified the issue. I've been told that they want to replace to roof, but Chrysler will not allow it. Chrysler wants them to take the roof off and test every part to determine the error. Once tested, those parts will need to be ordered and replaced. My entire roof will have to come off and on several times. This makes me incredibly nervous that my roof will be susceptible to further damage and leaks in the future. In addition, the roof re-assembly will take several days the entire process could go on for months. No one at Papa's can give me a real estimate. They refuse to answer my question directly. I was told 'we're really backed up right now and Chrysler takes a long time to get back to us, so it will be a few weeks just to do the testing.' In the meantime, I'm supposed to go without a car because they won't give me a loaner. This is unacceptable. Why should I buy a brand new car with warranty if they won't fix it? The worst part is that no one at Papa's cares about my situation or is trying to make it right. I will never use them again. I plan to sell my car and am done supporting Chrysler. More