Papa's Chrysler Dodge Jeep RAM

Last year was the first time I did business with Papas. As it turned out, the salesman told me that I had a class 3 hitch which I found out after the sale that I did not. This was never resolved and the sa As it turned out, the salesman told me that I had a class 3 hitch which I found out after the sale that I did not. This was never resolved and the salesperson is no longer with Papas. That aside,he also sold me a package that was supposed to cover me for free tire and battery replacement over the course of my owning this truck. I now find that in order to get these benefits, I am required to have the trck serviced by Papas, even though I have records of having it serviced regularly elsewhere. I would gladly have it serviced at Papas except I just paid 100.00 for an oil change and tire rotation. This is well over what the norm is in this area for this type service. Most service centers charge on average of 25.00 for an equivlent oil change, and throw in a free tire rotation. At this rate, the saving that I anticipated via the plan benefits are far out weighed by the cost of this service. I dod't mind paying a fair price but again as compared to other service centers in the area, this is far from fair. I though after being a GM customer for almost all my life, that I had found a new dealership I could work with but it appears that this is showing not to be the case. More

I had a scheduled 10:30 oil change which I arrived on time for. I waited at the counter for 5-8 minutes while one guy completed other work he was doing on his computer and the other one was helping a cli time for. I waited at the counter for 5-8 minutes while one guy completed other work he was doing on his computer and the other one was helping a client. I waited in their cozy waiting area for 1 and 1/2 hrs for a scheduled oil change!!!!!!! Not acceptable in my book. I will try a competitor next time as I brought in a coupon I received from another company and they did honor it but I didn't get any coupons from papa's even though they have serviced my car a few times. More

Papa's Dodge has the best service department. The representatives are very nice, and address my concerns with knowledge and courtesy. I always recommend Papa's to other Dodge owners as well as friend representatives are very nice, and address my concerns with knowledge and courtesy. I always recommend Papa's to other Dodge owners as well as friends who are looking for a new vehicle. I have had vehicles through Papa's for more than 15 yrs. More

Well, the "New" Jeep experience at Papas did not go so well :( I realize that people make mistakes, but when a new car is delivered to a customer it should be done right the first time. My not go so well :( I realize that people make mistakes, but when a new car is delivered to a customer it should be done right the first time. My list of concerns and disappointments: 1) Jeep was not prepped properly and ready to go. I paid over $500 for the "Amazing" Simoniz service and the Jeep looked like a high school kid waxed it in his backyard and sprayed Scotchguard out of a can that he picked up at Walmart. The over spray from the can was not even wiped up! Dry wax all over the edges and on the black trim. . . Not a professional job! 2) Brand new jeep presented to customer with a "brand NEW ding" on driver's side passenger door and nobody "noticed" it till I walked up to the Jeep and saw it immediately. What the xxxx? 3) All paperwork was prepared with my wife's name misspelled. Had to sign documents twice! 4) I reviewed the Jeep Warranty book which came with my new 2011 Jeep Liberty and noted that on page 21 paragraph 4.2 Pre-Delivery Service that "A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. Such defects or damage is usually detected at the factory. In addition, dealers must inspect each vehicle before delivery. They repair any defects or damage BEFORE the vehicle is delivered to you." More

I asked for a battery change. I knew it was a dead battery. $260 charge to verify what I already knew and replace it.I could have went to AutoZone and done it myself for $130. It also took nearly two battery. $260 charge to verify what I already knew and replace it.I could have went to AutoZone and done it myself for $130. It also took nearly two hours to complete this process which should have taken 15 minutes. More

Car had sudden misfunction and my wife was told to come right over. She did and the problem was diagnosed and fixed while she waited. Only concern is why the minivan would need new brakes at 10K miles. P right over. She did and the problem was diagnosed and fixed while she waited. Only concern is why the minivan would need new brakes at 10K miles. Perhaps this problem should be reported to Dodge and looked into More

I thought the site inventory wasnt up to date. I made a decent offer on a car that had been sitting on your lot for over 7 months. I was laughed at. The car was listed on your site having only 180001 miles decent offer on a car that had been sitting on your lot for over 7 months. I was laughed at. The car was listed on your site having only 180001 miles for a certain price however the car had 2000 more miles than listed when we arrived. I was at Papas a year ago looking to purchase a car and the manager wouldnt budge on the price again for another car that had been sitting on your lot for over 45days. Realistcally i only purchased the car from Papas for the price. My first choice in cars is still stitting on your lot. Had I gotten a higher price I would have certainly purchased elsewhere. I used Bolles in tha past for service and thought they were a much more pleasant group of people to work with. I would like to add that the salesman I worked with "Dan" and the finance manager "Angel" played a huge role in me buying the car from Papas. Again from past experience and working with David Corbin world encorage me to look elsewhere than Papas, which I did only for the price. Luckily Dan wanted to sell me a car this time and worked extremely hard to get us the price we felt was fair. More

I was amazed by how fast Angel Ramos was able to close. I was amazed by how fast Angel Ramos was able to close. His knowledge got us through the close without a hitch even though we ran into a problem of I was amazed by how fast Angel Ramos was able to close. His knowledge got us through the close without a hitch even though we ran into a problem of not having my old registration with us. People like that are to me priceless. I tried the air conditioner on Tuesday following the Friday I picked it up and the air conditioning failed to work----------------so much for the vehicle check list. I have an appointment tomorrow Thursday at 8:30 am and I hope they are able to fix the AC without having to order some exotic parts. Gary and Shirley Mahaffy More

My ABS pump motor failed in my Chrysler (almost crashed when this happened!) and it was under recall and qualified for lifetime repairs. The Service manager told me that the ABS system was repaired in 1998 when this happened!) and it was under recall and qualified for lifetime repairs. The Service manager told me that the ABS system was repaired in 1998 so I would have to pay for this repair, which he could not quote the labor, but the part was over $1300.00 plus any other repairs needed to the system. He suggested that I trade the car in for a new one. I explained to him that this part was under "lifetime warranty" according to the recall. He said that I was mistaken and the manufacturer was only required to fix it once. I took my car to Crowley in Bristol where the car was repaired at no charge. Either the service manager at Papa's was a crook or stupid, I am hoping just stupid. Either way I do not want someone like this touching my car. I suggest before having any work done on any car, check for recalls and call the manufacturer at the number listed on the recall for more information. A dishonest dealer could bill you and the manufacturer for the repair, or steal your trade in then fix it on the manufacturers dime. More