Pape Subaru

First experience with any Pape dealership and an excellent one it was! I called Pape Subaru and was connected with David Lara, David listened carefully, understood that I was coming in at my lunch excellent one it was! I called Pape Subaru and was connected with David Lara, David listened carefully, understood that I was coming in at my lunch break and knew I needed to have my trade-in evaluated and a test drive in a Forester. When I arrived, David wasn't immediately available (we didn't have an exact time figured out) but he had one of the sales people ready with keys to test drive a Forester that he thought would fit my need and to take a look at my trade. Image that, someone who respects that I have limited time and is prepared to make sure that time is spent efficiently, I was impressed! Test drive by myself too! Wow! It drives me nuts that a sales rep HAS to drive with me like I might steal or go for joy ride, impressed even more! Came back to the dealership, David met me, apologized that he wasn't able to meet with me when I came in and was almost done with his current customer but asked if I needed anything. I asked to see a model with leather, he quickly handed me keys to a "Limited" asked if I wanted to test drive it as he'd have plates put on, I passed, just wanted to sit in it. In a few minutes I was back in the dealership. He had numbers clearly written down, none of this "trade difference" with magical sales terminology that somehow was suppose to mesmerize me with "if we can get you where you need to be... will you buy this vehicle within the next .5 seconds..." Nope, just said, "I know your time is limited, this is where we are, bring your wife in for another test drive if you like and give me call if you have questions." Wow! My wife and I came back that night, worked a reasonable deal, picked up our 2012 Subaru Forester Premium with the cold weather package that Saturday. Love it! I was trading a VW Sportwagon TDi because we live on a road with a hill and even with snow tires it is with lots of work and worry that we may not get up the hill. VW was horrible in snow and we really needed the AWD of the Subaru. No snow yet to test it out but I have no doubt it will not be a problem Thanks David! Thanks Keri (she was behind the scenes working the numbers)! One of the best experiences buying a car in a long time. I would HIGHLY recommend Pape Subaru and the great team over there! Outstanding Customer Service, excellent work ethic, friendly, no pressure, good price. Pape is what "makes Subaru a Subaru" for Maine! More

When I purchased my 2010 Forester at Pape I was encouraged to also purchase a pre-paid service plan which would cover recommended maintenance through 45,000 miles. I paid $1050 and returned to Pape encouraged to also purchase a pre-paid service plan which would cover recommended maintenance through 45,000 miles. I paid $1050 and returned to Pape for each service interval. The 45,000 mile check was my final service under the plan on Dec. 12. At the conclusion I was told I owed $235 for the service because my mieage was over 45,000 (45,062). In other words, they charged me twice for the same service. When I questioned this, I was told they "could not put it in" once the mieage passed 45,000. (I had called for an appointment the previous week but could not find a workable time). Given that policy, I would plan on using a different dealership for my next Subaru purchase, not purchasing the pre-paid service plan again and moving maintenance services for my current vehicle to another location. More

Pape Subaru really did "make my day"! They were friendly, fun and enthusiastic. They went above and beyond to make me a happy customer. This was the best car buying experience I have ever had! were friendly, fun and enthusiastic. They went above and beyond to make me a happy customer. This was the best car buying experience I have ever had!! More

I had a great experience purchasing my car with Pape. The salesman was not pushy and worked with others to get me the best possible price. While I am never sure if I have negotiated the best possible price, salesman was not pushy and worked with others to get me the best possible price. While I am never sure if I have negotiated the best possible price, with Pape I didn't feel taken advantage of. More

Our purchasing experience at Pape Subaru was well managed, efficient, informative, convenient, and pleasant. My wife and I were particularly pleased with the opportunity of working with the dealer s managed, efficient, informative, convenient, and pleasant. My wife and I were particularly pleased with the opportunity of working with the dealer salesman, David Lara. From the outset, he directly expressed his desire to meet our needs and not, primarily, those of the dealership. We were introduced to the dealership team during the decision making process and felt the strong and mutually supportive structure of that team. In addition, we enjoyed the personal relationship that we developed with David during the sales process. We would not hesitate to recommend Pape Subaru to our friends and look forward to a continued relationship with this dealership and its employees. Dave and Clarice Scotton More

We bought a 2011 Legacy and were so pleased with the car, the service and with the experience that we decided to replace an older Outback with a 2012 Outback. Our salesman for both transactions was Davis La the service and with the experience that we decided to replace an older Outback with a 2012 Outback. Our salesman for both transactions was Davis Lara. He was knowledgeable, helpful, and a real professional. He made the car purchasing easy and fun. All of the Pape personnel have been top notch, from David, to the business manager, to the service department, as well as the courtesy van driver, Bob. We highly recommend Pape Subaru. More

I contacted several Subaru dealers in New England and found Pape to be the most helpful and responsive. They also offered the best price so the decision was easy. The rest of the purchase and delivery found Pape to be the most helpful and responsive. They also offered the best price so the decision was easy. The rest of the purchase and delivery process went smoothly as well without any surprises. I would recommend them to anyone. More