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Paragon Acura - Service Center

Queens, NY

4.4
122 Reviews

122 Reviews of Paragon Acura - Service Center

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February 03, 2012

My car was purchased from Paragon and has always been serviced there. Even though I live in Bklyn and can have my car serviced in Bklyn, I prefer visiting the Long Island City location. Kevin is always More

by Byrdcherry98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Cunningham
Feb 03, 2012 -

Paragon Acura responded

Thank you for sharing this review of your visits with us! We are thrilled to have been able to provide you with enjoyable and accommodating experiences and we look forward to working with you again in the future. If there is anything more we can do to assist you please don't hesitate to contact us. Also, if you take a moment to like out page on Facebook and also follow us on Twitter we will keep you updated regarding current service specials and much more! Kind regards, Brian Benstock General Manager

January 28, 2012

Everytime I visit Paragon Acura service, I leave the place very satisfied by the attention of the advisors, especially from Kevin. It is pleasant to be attended with experience and professionalism. Th More

by bettty79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 30, 2012 -

Paragon Acura responded

Thank you for sharing your feedback here, we are all thrilled to see that your experiences with our service department have been pleasant. We continuously strive to provide our guests with the highest caliber of customer service and I am very pleased that goal has been met during your visits with us. If there is anything we can do for you please don't hesitate to contact us. Also, if you take a moment to like our page on Facebook and follow us on Twitter we will keep you updated on current specials and events that are reserved for our online fans! Sincerely, Brian Benstock General Manager

December 16, 2011

Former Manhatten cust, Tried Acura of Brooklyn (Plaza Auto Mall)ok but not up to Paragon Standards. Paragon Service is UNCOMPARABLE .. Excellent Service everytime. Promt attention at time of service and More

by Elore36225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ibis Andino And Mike Timpone
Dec 19, 2011 -

Paragon Acura responded

Thank you on behalf of the entire team here at Paragon Acura for sharing this wonderful review of your recent visit with us! We are delighted to have been able to provide you with positive service experiences and we are truly grateful for your continued loyalty. Ibis Andino will be thrilled to hear of your very kind and generous recommendation of his services. If there is anything more we can do to assist you please don't hesitate to contact us. We are always glad to be of service! Additionally, if you take a moment to like us on Facebook and follow us on Twitter we will keep you updated on current specials and exclusive events that are reserved for our online fans! Best Regards, Brian Benstock General Manager

December 09, 2011

I have owned an Acura MDX for 6 months. I have had quite a few issues with this automobile in the short time I've had it. I have taken it to three dealerships and have not had the best experience. One perso More

by Jmldesigns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 12, 2011 -

Paragon Acura responded

On behalf of everyone here at Paragon Acura, I would like to thank you for taking the time to share your experience with us. I am sorry to hear of the issues you have had with your Acura MDX, however I want to assure you that we are here to assist you in any way we can. Please don't hesitate to contact us if there is anything further we can do for you. Sincerely, Brian Benstock General Manager

December 01, 2011

The dealer fixed the problems after a few days on my last experience service. Thanks for Brian and Mike for helping. For my personal suggestion, I think dealer should serve the customers with appointment fir More

by willwong1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian/ Mike
Dec 02, 2011 -

Paragon Acura responded

Thank you very much for sharing this feedback with us! I am sorry to see that your visit with us was not a positive one. I would be exceptionally grateful for an opportunity to discuss this matter with you directly so I may better understand the details of the situation. Our service manager Mike Timpone and I would be more than happy to talk with you personally. Please contact us at your convenience, we look forward to hearing from you. Best Regards, Brian Benstock General Manager 718.507.5000 Ext. 271 bbenstock@msn.com

November 11, 2011

I brought the car for oil change and regular maintenance,it took them 5 days . When I went to get the car back there was damage to the hood and fender. They told me to bring car for repair in 4 More

by robertzbik123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Cunningham
October 08, 2011

Terrible Service Department experience. Three months Terrible Service Department experience. Three months prior to my horrible experience, I bought a 2010 Acura TSX with manual transmission from an Ac More

by ari_vederci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Cunningham, Mike Timpone
September 13, 2011

Kevin Cunningham was just awesome!! He was so personable and did everything that was supposed to be done to the car for me, and worked around my schedule. He was a great person to talk to and deal with whe More

by jenniferr1107
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Cunningham
Sep 14, 2011 -

Paragon Acura responded

Jennifer, Thank you for choosing Paragon Acura for your car maintenance needs! We aim to provide our valued customers with an enjoyable and comfortable experience and we are all thrilled to see that your visit was no exception. I will be sure to inform Kevin of your generous review. If there is anything we can do for you, please contact us. We are here to help! Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation! Sincerely, Brian Benstock General Manager

August 30, 2011

This dealership is constantly out of loaner cars and have about a month's wait to get your car in for service if you expect a loaner while your car is worked on. I brought the car in for a blown speaker and More

by ea2001
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept - Kevin
August 15, 2011

I Solomon Kissoon, would refer anyone to Paragon Acura Dealership no questions asked. I received the highest quality of service from the Service Manager (Mike Timpone). He is really someone who knows how More

by Kissoon718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Timpone
Aug 16, 2011 -

Paragon Acura responded

Solomon, Thank you for choosing Paragon Acura for your car maintenance needs! All of us here at Paragon Acura are glad to hear that your visit with Mike went so well. I will be sure to inform him about your generous review. We would like to invite you to follow us on Facebook and Twitter for service specials that are exclusive to our followers. If you have any questions, please contact us. We hope to see you again soon! Facebook - http://on.fb.me/qGZixQ Twitter - http://bit.ly/9w1oe1 Thank you, Brian Benstock General Manager

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