Paretti Jaguar Land Rover New Orleans

Wonderful experience purchasing our brand new Range Rover! Johnathan was very helpful throughout the entire process. Rover! Johnathan was very helpful throughout the entire process. More

Oil Change: 4 Stars (nothing special here, they just did their job. Troubleshoot squeaking nose: 0 stars, Car wash: 2 Stars. With a luxury brand such as Jaguar, all service provided should be no less than their job. Troubleshoot squeaking nose: 0 stars, Car wash: 2 Stars. With a luxury brand such as Jaguar, all service provided should be no less than 5 stars. The Troubleshooting for a squeak noise supposedly turned up nothing, but as soon as I left and got on the causeway, not only was the squeak still there, it was even louder. This tells me the troubleshooting was non existent. The Car wash gets low marks too. The car was washed but the windows and windshield was not wiped down and had water spots stained throughout. And needless to say, the inside of the windows was not wiped either. I expect way more from a brand such as Jaguar. Lastly, although I am appreciative of having a rental provided, Enterprise provided a car that had a severe smell of cigarette smoke. When I told them to annotate this the rep said she couldn't smell it. I told her if she removed her mask she would 100% smell it. She finally agreed that the car smelled like an ash tray. I rode back to the Northshore and across the causeway and via the I-12 with the windows down as I became ill due to the smell. When I needed to use the windshield washer and wipers, the fluid in the washer tank was empty. Service all around really sucks these days. More

The reception was top notch. I had my car serviced, so I waited in the waiting area...which I will say is extremely accommodating. The sales team even welcomed me as I walked in I had my car serviced, so I waited in the waiting area...which I will say is extremely accommodating. The sales team even welcomed me as I walked in the room. Everyone made sure I was comfortable. I do feel as if I didn't get more detailed information about extra service that needed done on my vehicle. And I've already spoke with my service rep about the cleaning of my vehicle. More

The New Orleans Paretti team excels in customer service; going above and beyond to accommodate customer needs! going above and beyond to accommodate customer needs! More

My advisor was very nice she call & text me about every if I have any questions she was there to answer it all. if I have any questions she was there to answer it all. More

Adriana Matos set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Adriana was responsive, extremely knowledgeable, not only about the vehicle customer experience. From the moment I reached out with a brief inquiry, Adriana was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Her attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! More

Very good nice and clean. Sales woman was nice they work with me like it Sales woman was nice they work with me like it More

The receptionist was rude to me when I arrived for service. She asked if I was making a delivery to my service. I guess because I had a Jimmy John bag (left over lunch). my hand? Then she proceeded to service. She asked if I was making a delivery to my service. I guess because I had a Jimmy John bag (left over lunch). my hand? Then she proceeded to show me where the service are was and then said that Marline was back there. She never identified who she was and I stood in the area and no one acknowledged me. I finally went to the check out area, and stood there for several minutes. The woman behind the desk never looked up to acknowledge me, finally I said can anyone please help me! It was all very strange and bizarre. Also I was told I would get a phone call or text message every day to tell me the status and I didn’t get a text. More

Thanks for everything Adriana, we had a great experience at Paretti Land Rover, you are very professional and provide with excellent customer service. I like the way you do business, thanks for being ho at Paretti Land Rover, you are very professional and provide with excellent customer service. I like the way you do business, thanks for being honest and so efficient. Santiago Zapata More