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Paretti Jaguar Land Rover New Orleans
Metairie, LA
674 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 674 reviews
October 02, 2021
It was the worst service visit I have ever had. I made appointment 4 or 5 week prior to the day I brought it in. My appointment time was 10:00 am. I dropped it off on time. They said it should take abou appointment 4 or 5 week prior to the day I brought it in. My appointment time was 10:00 am. I dropped it off on time. They said it should take about 4 hours. I drove a hour and a half away. I returned to the service department 4 and a half hours later. And they said it wouldn’t be ready till around 5 pm. They said they didn’t have the correct tools to do the job. Not a phone call to let me know that there was a problem. I drove from out of town a day off from work. And not even a courtesy call to let me know it wasn’t going to be ready on time like they had said. This to me is very unprofessional and rude !!!! More
by Bergeron, cindy123
Verified CustomerEmployees Worked With
JONATHAN WATSON
October 01, 2021
The staff are excellent. All of the staff are friendly, courteous and helpful. Mr. Lawrence is very professional, patient and understanding. When I came to pick up my car, he was with another customer. I courteous and helpful. Mr. Lawrence is very professional, patient and understanding. When I came to pick up my car, he was with another customer. I did not have to wait for him because another staff member was able to help me. I like that there are no silos. More
by REAK28
Employees Worked With
Mr. Lawrence
October 01, 2021
The service reps are very friendly and nice. And customer friendly. They answered all questions and updated me with the service progress when inquired friendly. They answered all questions and updated me with the service progress when inquired More
by queentea89
Employees Worked With
Ms Marlen
September 29, 2021
The best managed dealership in the US. Paretti is an amazing Leader and his personnel reflect his attention to detail. amazing Leader and his personnel reflect his attention to detail. More
by NATHAN.GUICE
Employees Worked With
Richard Findley, Cody Jones, JONATHAN WATSON, ZACH MALLOY, KELLI-ANN HANNAN BLEDSOE, TREY HOWLAND, JOHN HERNANDEZ, ANNA SHEPHERD
September 29, 2021
My last experience at Paretti Jaguar was great. The service manager ensured that everything went smoothly and that my car was taken care of in a timely manner. service manager ensured that everything went smoothly and that my car was taken care of in a timely manner. More
by madameprice
Employees Worked With
Richard Findley
September 27, 2021
Truly exceptional customer service. When a NOLA pothole took out one of my tires, Mike Rase and Craig Connelly got me all fixed up and even set me up with a loaner while waiting for the new tire to arrive. took out one of my tires, Mike Rase and Craig Connelly got me all fixed up and even set me up with a loaner while waiting for the new tire to arrive. I can’t recommend them enough! Even through a pandemic, and in the aftermath of a hurricane, they took excellent care of me and my vehicle. Thanks again for the prompt, friendly service!! More
by TRACYMORTONDEGRUY
Employees Worked With
Craig Connelly, Mike Rase
September 27, 2021
The service department has been upgraded in terms of communication and experience. Great job and substantively better than in the past. Service department has always been the weakness of Pareto Range communication and experience. Great job and substantively better than in the past. Service department has always been the weakness of Pareto Range Rover. With the new facility and new staff that has changed. More
by MWHITENER0
Employees Worked With
Richard Findley, Cody Jones, JONATHAN WATSON, ZACH MALLOY, KELLI-ANN HANNAN BLEDSOE, TREY HOWLAND, JOHN HERNANDEZ, ANNA SHEPHERD
September 27, 2021
Mr. Lawrence provided the most exceptional service. The entire staff was very professional & friendly. Most pleasant customer service experience! entire staff was very professional & friendly. Most pleasant customer service experience! More
by Senitra C.
Employees Worked With
Lawrence in Service
