Park Ave BMW

I recently purchased a new BMW and had the best experience at Park Ave BMW with Aimon Altaai as my salesperson. He offers professionalism, service and valued honest opionions. He spent a lot of experience at Park Ave BMW with Aimon Altaai as my salesperson. He offers professionalism, service and valued honest opionions. He spent a lot of time with me and entertained many and various options, never losing patience nor his smile. I must've test driven half a dozen vehicles in my four visits with him. Never once did I feel pressured. Aimon is the ultimate salesperson. More

Stopped in for a minor repair without an appointment (reflector had dropped out of the bumper). Park Avenue replaced it while I waited with hardly question. This was interesting because there was a (reflector had dropped out of the bumper). Park Avenue replaced it while I waited with hardly question. This was interesting because there was a year old scratch on the bumper that made it look like I just hit something and the reflector popped out. This was not the case, however, and the Service Manager understood my explanation and fixed it no charge. The new service center is very comfortable as well. I was able to brows the web and check email from their terminals while I waited in the lounge. More

Laura, did an exemplary job of helping us surprise our daughter with her gift of a 328 Coupe, but did so in a way that she and everyone at the dealership appeared to genuinly care about this special reque daughter with her gift of a 328 Coupe, but did so in a way that she and everyone at the dealership appeared to genuinly care about this special request we asked of her. They were genuine and sincere. In addition, we ran into a problem after the car was ordered, and as it was my responsibility at that point, Laura and the sales manager Greg Berkowitz not only changed my car, but did so in a way that did not embarrass me , and they always made me feel like a valued customer. In my opinion, everyone at Park Avenue Motors went well beyond what is typical, and did so with a genuine and believable sense of customer satisfaction. I have purchased many cars (Mercedes, Lexus, Saab.among others) and this was the most pleasant and much appreciated experience I have ever had in my years purchasing automobiles, or anything else for that matter. Thank you. Harvey Drill 8-13 hopper avenue fairlawn, nj More

I purchased the bmw x5 4.8. Laura Fitzgerald made me feel at home in purchasing the car. She walked us the process being very informative and friendly which turned out to be a very pleasurable buying experie at home in purchasing the car. She walked us the process being very informative and friendly which turned out to be a very pleasurable buying experience. I definitely would recommend this dealer to all my friends and family and will continue doing business with them in the future. More

Laura Fitzgerald is GREAT to work with. I spoke to 3 other dealers in the area and no one was as knowledgable as Laura. She understands her product and knows how to get you want you want with minimal ha other dealers in the area and no one was as knowledgable as Laura. She understands her product and knows how to get you want you want with minimal hassles ans stress. I was very impressed by her and would recommend anyone looking for a BMW to see her first. More

The easiest, most pleasant car buying experience I've ever had. Ms. Fitzgerald led off with her best price. There was no high pressure selling, no haggling. Park Avenue's quote for my new X5 was several ever had. Ms. Fitzgerald led off with her best price. There was no high pressure selling, no haggling. Park Avenue's quote for my new X5 was several hundred dollars lower than any price quote I had been given in New York. Since we didn't have to waste time dickering over the price, we were able to concentrate on an explanation of the car's many features. Ms. Fitzgerald spent a good half hour with me, going over the X5's controls and explaining the function of each. VERY helpful. Each step of the buying process was made as easy and convenient as it could be. I've already recommended Park Avenue BMW to both friends and relatives. More

We recently lease a new BMW X5 with Park Avenue BMW. I can really say that our Internet Sales Consultant, "CRAIG CAYETANO", is trustworthy, he really knows his products and easy to deal with. With my pur can really say that our Internet Sales Consultant, "CRAIG CAYETANO", is trustworthy, he really knows his products and easy to deal with. With my purchase experienced I can really say that I wish all the car consultants are liked CRAIG. keep up the good worked and always be honest that will be your tickets for more sales. More

After learning that my 335i convertible had a flat tire, I was less than thrilled knowing I would have to visit the service center to have it replaced. I had seen billboards and received mailers advertizing I was less than thrilled knowing I would have to visit the service center to have it replaced. I had seen billboards and received mailers advertizing Park Avenue’s new service facility, and initially thought it would be out of the way. To my surprise, the new service center was even more conveniently located than the previous center, right off of route 80. When I arrived, I pulled my car through an automatic garage door (very impressive). Before I could even step out of the vehicle, Jeff was already at my door ready to take down my information on a portable tablet. He then escorted me to the waiting area. I anticipated skimming through magazines while I waited for my car and was completely shocked to see that the waiting area (more of a lounge really) had computer desks with a printer and fax machine, several flat screen TVs which each featured a different channel and even a security camera which allowed me to view the entire service facility – and catch a glimpse of my car every so often! While I was waiting, I was able to complete several tasks for work, and even print and fax copies to my office (definitely a time saver). Jeff checked in with me occasionally to give me updates and even offered me a snack and beverage. When my car was finished, Jeff had already prepared all of the paper work and brought it to me in the waiting area. Before I even had to mention that I purchased the tire warranty (DEFINITELY worth it, by the way), Jeff had already looked up my history, contacted the insurance company, filed the claim and received the payment – no money out of my pocket! In addition to the new facility being absolutely breathtaking, Jeff’s attention to detail, excellent customer service skills and overall friendly personality made this experience thoroughly enjoyable. I would highly recommend visiting Park Avenue’s new service facility, and when you do, make sure you ask for Jeff. More

I know all 5s for ratings seem a bit suspect, but do hear me out: 1. I purchased a 2009 335i for European Delivery. While ED is getting much more popular, it's still a bit out of the ordinary, has additi me out: 1. I purchased a 2009 335i for European Delivery. While ED is getting much more popular, it's still a bit out of the ordinary, has additional paperwork and procedures, etc. This was my second ED so I knew how they work, but still I was very pleased with Laura's prompt handling of the paperwork and its accuracy. Obviously this is paramount since each ED vehicle is custom build as you pick it up in Munich. Also, the M Sports Package (ZMP) becamse available *after* I placed my order but well before delivery. Laura was fantastic getting the order changed (I added this package instead of the regular sports package and changed the color scheme) and making sure everything was in order... sure, customers should expect good service from their BMW dealers, but it's nice when they deliver, and Laura delivers with a smile. 2. Dodgy sales tactics, pressures. Basically, there was none. Each buyer is different of course; I'm fairly experienced and knew exactly what I wanted (I didn't even need a test drive). I felt Laura and the dealership detected this so there were no hard sales tactics, pressures, schemes, etc. I like that. I don't know what it is, but BMW dealerships around New York seem to have a large number of car meathead types ("awww, you'z need to get this or that") which I can't stand. It was a pleasure working with Laura because it was all business... confirm the pricing, fill out the purchase order, make sure everything was in order for ED, follow up on delivery. 3. And speaking of pricing, I felt these guys were the most aggressive. There were other dealerships in the same price territory (you get a nominal discount for ED cars) but I felt Park Ave and Laura "wanted" to close the deal and they agreed to best pricing earliest. I also feel like they didn't try to jam me with silly fees or ridiculous paint protect or other typical dealer tricks... sure there are fees, but Laura was upfront and transparent about pricing. I like that. So my purchase experience was fairly straightforward since I knew exactly what I wanted, but ED and a package/color change made it a bit more difficult. I feel my CA is honest, professional, detail-oriented, and a pleasure to deal with. And cute. If you're interested in ED and want aggressive/transparent pricing, do your homework and definitely give these guys a look. More