Park Ave BMW

A letdown from the moment you call for an appointment. I had to wait 2 weeks to have Park Ave look at my broken down 2003 BMW and no loaner. Had to call them for updates, even when the car was completed I h had to wait 2 weeks to have Park Ave look at my broken down 2003 BMW and no loaner. Had to call them for updates, even when the car was completed I had to be the one to call and find out if it was done. This dealer continues to lower my expecations of what to expect from dealer service. No doubt a warranty only place. I didnt see a single car there that looked like it was out of warranty, always a good judge of whether this dealer keeps customers. More

After 4 visits Park Ave was unabe to troubleshoot a simple problem that JMK diagnossed over the phone. Each visit required me to call to see if my car was done, they never called me once. Car returned simple problem that JMK diagnossed over the phone. Each visit required me to call to see if my car was done, they never called me once. Car returned a mess with evidence of a rough test ride. Without a doubt this is the worst place in NJ to bring your BMW for service. The staff was very friendly but when it comes down to it the techs are just not that good. I heard the same complaint while waiting in the waiting room. A previous poster is correct that the Loaner cars are Ford Focus models. This alone will make me buy elsewhere next time. JMK is a small dealership but they treated me like gold even though I did not buy there. Still waiting for a call back from Larry about my horrible service experience, dont expect to hear from him. More

First visit, made 45 days in advance, took 3.5 hours to complete an oil change while I waited. Second visit, tools and spare parts found on leather seats after car picked up. Third visit, BMW billed for pa complete an oil change while I waited. Second visit, tools and spare parts found on leather seats after car picked up. Third visit, BMW billed for parts that were not replaced. Fourth and surely my last visit, lug nuts (3) left loose on one wheel, remaining lugs over torqued. This is a hatchet shop, get em in get em out, my service advisor would repeat his mantra when I complained "its a factory there is nothing I can do." I am a professional aviation technician, I wont let Park Ave touch my car ever again. I am still waiting for a return call after my last visit, that was 18 days ago. I would love to find a good BMW dealer, Park Avenue is a horrible BMW dealer. Ford Focus loaner, you gotta be kidding me..... More

I was contacted by Aimon Altaai because I submitted a request for bids from a sales site. The site promised that dealers in my area would submit quotes, internet style. Aimon started by asking what price request for bids from a sales site. The site promised that dealers in my area would submit quotes, internet style. Aimon started by asking what price it would take to get my business (old stlyle car saleman negotiating!) I told him that I was expecting quotes, to which he responded by saying he would work on a price and get back to me in a curt fashion. Never heard anymore from this dealership!<br>This just demonstrates an overall "shark" mentality at the sales end of this dealership. If we all make use of these boards and post our experiences, maybe we can make a dent in the bad dealers? More

Two thumbs up for Larry Weiner and the folks over at Park Ave BMW. This is my 2nd service at Park Ave BMW, and today's experience mirrors the last one I had, and guarantees them my business from here on.<br> Ave BMW. This is my 2nd service at Park Ave BMW, and today's experience mirrors the last one I had, and guarantees them my business from here on.<br><br>Reasons why Larry and Park Ave BMW are the best:<br><br>1. Larry made my life easy. He answered all my emails promptly, gave me permission to have tires shipped directly to the dealership from Tire Rack, and set up my appointment all electronically. He was also very easy to get in touch with.<br><br>2. Larry was honest with me. He let me know up front that they may not have time to detail my car, even though I requested it when I made the appointment. That's actually a good thing... I hate being surprised, and he didn't give me false expectations.<br><br>3. Larry was polite. Unlike some of my past service experiences at other dealerships where the service manager was gruff and didn't really care what I wanted done, I felt I had his attention.<br><br>4. They mounted my S-03s without scratching the rims. I wish I had asked the name of the tech that mounted the S-03s, because he did a great job. This is the place you want your tires mounted if you're worried about your rims getting mangled.<br><br>Park Ave BMW should be #1 on your list of places to go to get your bimmer properly cared for.<br> More