Park Ave BMW

Want a car?...go to BMW. Want a headache?...ask for Aimon!! Started leasing my vehicle mid-late June of this year. If you need an answer to anything at all and Aimon was your salesperson, just Aimon!! Started leasing my vehicle mid-late June of this year. If you need an answer to anything at all and Aimon was your salesperson, just do yourself a favor and ask for another sales rep/supervisor...he never gets back to you no matter how polite you are. When I picked up my vehicle he told me that the spare key must have fallen out in the plant or whatnot and that he’ll get another one ASAP. 4 months later I started emailing and calling him weekly for 1.5 months and got 1 response saying that he’d get back to me. 3 weeks later I got a hold of Andy Desalvo and he immediately rectified the situation. It took him about 10 minutes of investigation to figure out what was going on and ordered me a new one. Long story short...I couldn’t be more displeased with BMW so far. More

So after being with Bmw for 15years I believe I am done after the level of disrespect I received trying to resolve an issue with Ryan the RUDE MANAGER after the level of disrespect I received trying to resolve an issue with Ryan the RUDE MANAGER More

I wanted to do a European Delivery on an M2 Competition during summer 2020. I stopped by Park Ave BMW in Sept 2019 and met Micheal Messinger. I had a superb experience with him, all the we through to today during summer 2020. I stopped by Park Ave BMW in Sept 2019 and met Micheal Messinger. I had a superb experience with him, all the we through to today. First, he secured the allocation for me, which isn't very easy for these cars. Then, he took care of all the necessary Euro Delivery paperwork steps. Then COVID happened and things quickly became bad. He diligently worked with BMW NA and BMW AG to ensure a positive outcome for my order. After many complications, including BMW cancelling all EDs for this year and terminating the whole program, lengthy delays both at Germany exit port and US entry port, and finally inexplicable customs delay, Michael made sure to keep me well informed and tried his best to reach out to his corporate contacts and figure out ETA for re-delivery. Finally, today, I got to pick up my car, thanks for Michael. He is an all around solid guy, would strongly recommend him to anyone in the area looking to purchase/order a new BMW. Thanks again, Michael! More

The service was great, as expected from BMW. Mike Messinger in particular was excellent. He was honest, professional, and patient. I appreciated the process throughout. If you are going to work with Messinger in particular was excellent. He was honest, professional, and patient. I appreciated the process throughout. If you are going to work with someone there, choose Mike M. More

The five stars are 100% solely for Chris Palma. He’s has The five stars are 100% solely for Chris Palma. He’s has to be one of the nicest people that works in the auto industry. He understands his clients The five stars are 100% solely for Chris Palma. He’s has to be one of the nicest people that works in the auto industry. He understands his clients needs and executes without hesitation. The rest of Park Ave Service should take a few lessons from his book. More

Claudio is the most rude human and is a disgrace to the BMW brand. He says the most inappropriate comments in front of clients waiting for their cars in the waiting area. If I didn’t respect the brand, I BMW brand. He says the most inappropriate comments in front of clients waiting for their cars in the waiting area. If I didn’t respect the brand, I would have spoken up, directly to him. He’s a bully. He should be retrained on the most obvious client service skills. More

Uncommunicative and dishonest This dealer was clearly not interested in our business. We gave them three tries, waiting for over 10 minutes each time even though we made an appoin This dealer was clearly not interested in our business. We gave them three tries, waiting for over 10 minutes each time even though we made an appointment. It was as if they were doing us a favor by showing us the cars: on one visit, when we asked to test-drive three cars, the salesperson said: "We don't normally let people test-drive more than one car, but I'll make an exemption for you." That same salesperson told us three times that he'd send us quotes, but he was always "ten minutes away from the dealership; I'll send it to you right after I get back." If they didn't want our business, that's fine, but they were dishonest too. The last salesperson we dealt with said that if we didn't buy a 2020 series, the 2021 MSRP would be $2,000 higher. In fact, the MSRP according to BMW's own documents is $300 higher. Furthermore, the salesperson did not tell us about the summer rebates; clearly, he just wanted to keep the difference for himself. More

Poor customer service Iv'e been a loyal customer for close to ten years and over 20k spent, I guess that means nothing. I made an appointment to get my A/C looked at, my Iv'e been a loyal customer for close to ten years and over 20k spent, I guess that means nothing. I made an appointment to get my A/C looked at, my previous advisor had retired and spoke to Larry who I have seen during my visits, he tells me to grab a loaner and he will call me, I go to the loaner counter and the un-professionalism starts right away. The guy says that I don't have an appointment, I said I do, he after fumbling for a while says, oh yeah I have here a drop off, no car for you. I said I made the appointment for a loaner as I always did, he said do you have proof? I showed him the email confirmation and he says, well someone must have changed it, now it's a drop off. I said how am I going to get home, he said I can maybe get a rental but he couldn't do that today. I said why offer if you can't do, he said you are welcome to take your vehicle back, and that's what I did, and after ten years I will never go back their again More

Post Sales Customer Service Park Ave BMW Management Team, I had purchased a BMW X4 from your dealership on May 2, 2020 (stock # B9444/vehicle ID# 0U25274). Rachel G. had indi Park Ave BMW Management Team, I had purchased a BMW X4 from your dealership on May 2, 2020 (stock # B9444/vehicle ID# 0U25274). Rachel G. had indicated that you will email me pertinent information specific to BMW extended warranty, warranty for the tire/alloy wheels, and maintenance contract information. I have not received the above-mentioned documents as of yet. Would you be so kind and send me all of the items listed above when you get a chance? Thank you so much. Regards, Dustin Bradley 102 Mt Hebron Rd, Montclair, NJ 07043 646-286-9720 More

Incredible Experience The process of buying/leasing a vehicle is not one I would typically describe as "incredible." However, when working with Aimon Altaai, your entire pe The process of buying/leasing a vehicle is not one I would typically describe as "incredible." However, when working with Aimon Altaai, your entire perspective will change. You never feel pressured to make a decision. He doesn't make you feel that he's being incentivized to push for a specific vehicle or warranty package. You genuinely believe he has your best interest at heart and makes the entire experience truly, incredible. I would HIGHLY recommend working with Aimon for all of your future needs, he's in a class of his own. More