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Park Ford

Tallmadge, OH

4.8
134 Reviews

400 West Avenue

Tallmadge, OH

44278

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Showing 134 reviews

May 01, 2024

I went there for 3 times regarding the same issue and every time they were trying to make me pay a high dollar for a nonsense also every time they keep my car for at least 2-3 weeks without doing any rep More

by Ashraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan
May 03, 2024 -

Park Ford responded

Reply from Jeff Davis Service Manager on 4/11/24 Mr. Abdelmotaal brought his vehicle into the Service Department at Park Ford. The customers complaint was that the car still felt sluggish and has no power in lower gears/speeds. It is fine at highway speeds. The vehicle transmission is not Lurching at the sale proportion as pressing the accelerator pedal. He stated it was a lagging and delay when accelerating. We found the rear differential was binding and had failed internally, which was repaired at that time. The customer stated that he was in no hurry for his car and we could take our time. The assistant Service Manager test drove the customers car to try to duplicate his concern. He did not feel anything abnormal and relayed that to the technician. The Tech drove the car to verify the complaint, he could not verify. The Tech scanned the vehicle for diagnostic trouble codes, none were stored in any module. The Tech checked The Ford Technician Communication tool for any Service Bulletins or special service messages pertaining to the customers concern and there were none found. The Tech went with the customer on a test drive and the customer was complaining that the vehicle does not have enough power on take off. The customer stated that he did some of his own research and thought that the throttle body needed to be cleaned or replaced. We informed the customer we could perform throttle body cleaning but could not guarantee it would change anything. We test drove the customers vehicle several times trying to duplicate his concern but could not get the vehicle to act up. On May 1st. the customer came into Park Ford and was upset because we had his car but never fixed anything. We tried to explain the diagnostic process and if there are no diagnostic trouble codes going on, and if we can't duplicate the concern that there is no way for us to know what is causing his concern. If we were to replace any parts it would just be an educated guess and we could not guarantee it would change anything, that would just be a negative business practice that we do not practice in. He was not happy with our answers did not want to speak with us anymore and just wanted his car back. We returned his vehicle back to him and did not charge him anything for the time we had spent on his vehicle to try to satisfy him.

May 03, 2024 -

Ashraf responded

Mr. Jeff the head of service department in his reply didn’t say the truth about testing the car MANY TIMES cause I can trace the car and I’m sure that they didn’t even start it for 2 weeks since I had a road test with the technician even his respective assistant didn’t touch the car and just came to me to tell me things I can’t accept… even I took the car very very very dirty cause it was on the service parking all that days and when I took it there was a strange thing that the car engine tried to switch off many times… please don’t say things didn’t happen just to wash hands and show that I don’t know anything.

January 24, 2024

I have purchased cars from Ty Davis for the past 30 years. Ty is very patient and takes time to explain the whole deal as many times as necessary. I like that Ty really gets to know the customer as a p More

by ktoppin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Davis
January 24, 2024

Working with Ty at Park Ford was a great experience. All the staff was friendly and helpful. More

by Ltoppin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Davis
December 23, 2023

We have always dealt with Francis Depetro and have had nothing but great service and he has been the best in all our dealings. 5 stars More

by crites_colin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis Depetro, Ty Davis
December 20, 2023

Park Ford made buying a car from out of state quick and easy! Great communication too! More

by Wendy S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis
December 17, 2023

Normally I don't respond to requests to write a review, however, this is an exception. We were undecided between a Cadillac XT5 and a Ford Explorer XLT. The game changer in our decision to purchase the X More

by ohsunnydays
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Dauterman, Ty Davis
December 05, 2023

Very friendly people throughout the whole process. Everything clearly explained, with no pressure at all!!!! More

by Laurie732000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad and Francis, Ty Davis
December 03, 2023

Was a very nice and friendly dealership and easy to get along with and helpful. More

by cmctigger.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Davis
November 27, 2023

After getting the shaft from another dealership, I found Park Ford and a vehicle that I was interested in. I made an appointment to test drive and upon arrival everything was ready. I liked the vehicle and More

by Sparky43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
November 07, 2023

Excellent sales staff that was both knowledgeable and professional. All in all an outstanding buying experience More

by sovak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
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