Park Ford

Incompetent Service Department Hands down the most incompetent, rudest service department around. Made an appointment on 8/21 for 8/24 for safety recalls on my 2014 Escape. Called a Hands down the most incompetent, rudest service department around. Made an appointment on 8/21 for 8/24 for safety recalls on my 2014 Escape. Called and gave my full VIN to the service department, confirmed there were 4 outstanding recalls, gave my name and number and he entered it into their computer, unfortunately due to pure incompetence he somehow listed the info for it under our old vehicle a 2010 Escape. Called again on to 8/22 make sure everything would be completed on the 24th because we were leaving early on 8/25 for a trip assured us it would be done. Called again on 8/23 to see if I could add an oil change, they said they could and we would be taken care of. Dropped vehicle off early in the morning and dropped keys through the service door, was not given any other instructions, did not hear anything from anybody all day today even though I had an early appointment. Called at 5:30 to see if it was finished so I could pick up, he asked for my name and then VIN because my name did not give him any info, had to call me back and then told me that somehow all my service info was entered under the 2010 and they had no idea who's keys or vehicle was left, so they moved it to the back and where it sat all day untouched, he stated they spent all day waiting for someone to call in to let them know why that vehicle and keys were left since it wasn't in the computer. I can not believe no one in the Service Department was smart enough to figure out that this was the vehicle that was left there for service that had an existing appointment, and on top of it, if they thought I had an appointment for 2010 Escape and did not show, why didn't someone call me? They could not tell me how this happened even though they obviously entered my full VIN into their computer in the very beginning of this fiasco because they pulled up all the recalls that needed done, they were all for a 2014 not a 2010. Needless to say I was not very happy and let him know I would never bring another vehicle to them again, and was going to take it somewhere else to get the recalls done, and thanks for wasting my time. As this was finishing up my wife was being dropped off to pick the vehicle up, the service advisor was EXTREMELY RUDE, ARROGANT AND CONDESENDING TO HER, because I had let him know how unbelievably incompetent their service department must be to let something like this happen, so he took it out on her. After all the phone calls during the week how could something like this possibly happen? I usually take my vehicles to Klaben Ford, where I have never had an issue, but since Park was closer, I made the huge mistake of taking it to Park and completely wasting my time. NEVER AGAIN More

Excellent! I had an absolute amazing experience at Park Ford purchasing my new car. My Salesperson Dylan Levy really took care of me! He went out of his way to m I had an absolute amazing experience at Park Ford purchasing my new car. My Salesperson Dylan Levy really took care of me! He went out of his way to make sure everyone was occupied throughout the entire process. I will definitely recommend Park Ford to all of my family and friends! More

Great Service They do a great job in service. always willing to fit me in with my weird schedule. Love the Saturday hours, it makes it easier to fit my schedule. They do a great job in service. always willing to fit me in with my weird schedule. Love the Saturday hours, it makes it easier to fit my schedule. More

Excellent service! I was recommended to Park Ford by Dr. Bonyo and Deloris Henderson. Deloris brought me to the dealership this past Monday, June 18, 2018, and I found I was recommended to Park Ford by Dr. Bonyo and Deloris Henderson. Deloris brought me to the dealership this past Monday, June 18, 2018, and I found my vehicle that night, The staff at this location is family-oriented, and they put their customers first. The moment I walked in, everyone greeted Deloris and myself, and I could see that the friendship the staff members have with Deloris is genuine - she's not just a friend and a customer - she's part of the Park Ford family, and I want to be part of the Park Ford family, as well. More

Great place to work with. I buy all my cars at Park Ford, great place to buy and have your car serviced, been going there for years, great prices also.... I buy all my cars at Park Ford, great place to buy and have your car serviced, been going there for years, great prices also.... More

DO NOT TRUST THEIR SALES/FINANCE DEPT - HORRIBLE EXPERIENCE UPDATE: My less than favorable experience is with the sales and loan departments - NOT the Service(SHOP) Department at Park Ford in Tallmadge Ohio. UPDATE: My less than favorable experience is with the sales and loan departments - NOT the Service(SHOP) Department at Park Ford in Tallmadge Ohio. Six trips to the dealership, always additional paperwork needed, no mention of Echeck and their loan department does NOT verbally mention or point out additional fees. I tried to help everyone with the loan. Said no penalty and no fee loan... That did not happen!! Lost almost 300 bucks. Had this info been disclosed - I would NOT have gone thru with the loan!!!! More

KNOWLEDGEABLE AND FRIENDLY STAFF. Had my 2011 Silverado in for service and tire replacement, the staff if very friendly knowledgeable. All repairs were performed in a timely manner and Had my 2011 Silverado in for service and tire replacement, the staff if very friendly knowledgeable. All repairs were performed in a timely manner and price was exactly as estimated. More

First Time Buyer! This is my Park Ford story. I've never bought a car before from a car lot or car dealer. I was the kid with the clunker from craigslist. Once I arrive This is my Park Ford story. I've never bought a car before from a car lot or car dealer. I was the kid with the clunker from craigslist. Once I arrived I knew what I wanted, I was excited and nervous. I really wanted a Ford Fusion but hadn't built enough credit to get that car. I was immediately bummed out. I didn't want a new car at that point, but my salesman told me not to count the other cars off. I stumbled upon a 2016 Ford Focus SE, a small economic car that gets really good gas mileage. I drove the car for about an 15 minutes. Once we got back to the dealer, I was no longer interested in a Fusion and wasn't forced into buying a Focus either. The decision was mine, he just opened the door to other options. I thank Park Ford for my experience and will be returning soon. More

Fantastic Experience My experience with Park Ford has been a great one! When my daughter had an accident & totaled her car -we needed to find her a car quick. Salesman, My experience with Park Ford has been a great one! When my daughter had an accident & totaled her car -we needed to find her a car quick. Salesman, Todd Brazelton was fantastic at finding us a car that was reliable, in our budget & locating one very quickly. More

Couldn't figure math on new vehicle! Tried to buy a vehicle but the sales staff could not work the simple math to get it right. After three attempts, I walked out. I calculated the deal m Tried to buy a vehicle but the sales staff could not work the simple math to get it right. After three attempts, I walked out. I calculated the deal myself and they had $7000 they were trying to hide. Very sneaky- I am not stupid!! More