Park Place Acura

It was a pleasure to deal with Mark. He was Very professional and attentive. Took his time to explain everything about my new RDX. Hands down The best salesman professional and attentive. Took his time to explain everything about my new RDX. Hands down The best salesman More

We bought our son a cash car from David McDavid Acura used car lot on 1 December 2020. It is now 8 February 2021 and we still have not received the license plates. I called the state and they still sho used car lot on 1 December 2020. It is now 8 February 2021 and we still have not received the license plates. I called the state and they still show the dealer tags but not that the car was registered in the county. More

It was a dark & stormy (New Years) night. Tim was patient and let us test drive 3 different cars. When we found the car we wanted, he worked with us to get the best deal. The finance person was super easy to and let us test drive 3 different cars. When we found the car we wanted, he worked with us to get the best deal. The finance person was super easy to deal with. I returned the next day to pick up my car and Tim walked me through some of the features of my car. This is the fourth car I’ve purchased from David McDavid. More

Excellent car buying experience. Working with Tim Sechrest was awesome. He heard what I was looking for and we found it. We highly recommend David McDavid Acura! Sechrest was awesome. He heard what I was looking for and we found it. We highly recommend David McDavid Acura! More

Lied,unprofessional and honestly wasnt a good dealer. Was told i was good to go only to comeback and be told they need more money told i was good to go only to comeback and be told they need more money More

Eva was so wonderful to work with that I ended up buying 2 MDX from her in July 2020. She made it so easy! Just had my first complementary service performed today on one of them and saw her while waiting—sh 2 MDX from her in July 2020. She made it so easy! Just had my first complementary service performed today on one of them and saw her while waiting—she remembered me and everything about that transaction. Exceptional representative of McDavid in Plano! Javier did a great job in service today, too! More

Tim, Paul and Chris made my dream of owning a beautiful 2018 Acura TLX with low miles a reality. You guys are AWESOME! Thank You! 2018 Acura TLX with low miles a reality. You guys are AWESOME! Thank You! More

Originally, I was excited about my experience of purchasing a car from David McDavid Acura. However, after two weeks without the car that I purchased, I am very disappointed. On October 23, I purcha purchasing a car from David McDavid Acura. However, after two weeks without the car that I purchased, I am very disappointed. On October 23, I purchased a car and returned to the dealership to retrieve the car on Saturday, October 24, 2020. I was asked to go out and inspect the car before taking the keys. As my husband and I walked around the car, we noticed a deep ding/dent in the right front passenger door which was not there when I purchased the car. The sales person got the manager to look at the dent and we were told that the person to fix the car would be there on Tuesday, October 27, 2020 to repair the dent. Because we live 40 miles away, we said we would come back on Tuesday and pick up the car. After almost a week, we were told that because of the rain, the car was not able to be repaired. On October 30, the repair person finally looked at the dent and we received a call from the sales person saying that if the dent was fixed we may still see the dent or if they painted the entire door, then the door may not be the color of the rest of the car. The sales person told me those were the options or I could back out of the deal. At this point, the car was paid for. Then, the sales person said she would speak with her manager and would contact me. I never received a call until I contacted the manager. The manager said the car could be repaired by a different vendor that had a different level of experience and it would be repaired on Tuesday, November 3, or Wednesday, November 4. On November 4, I reached out to my salesperson to get a status on the car repair, only to be placed in contact with a new person, the used card assistant director of sales. This person was very helpful, pleasant, and wanted to resolve the issue. He said he would ensure it was taken care of. I really appreciate his effort. My car was supposed to be ready for pick up by end of day, Thursday, November 5, 2020. It is now November 5, 2020, 8:52 p.m. David McDavid Acura, has received full payment for the car. However, I still DO NOT have a car to drive. No one has called me to give me an update ... My hope and prayer is that this transaction will be made whole by (1) repairing the car correctly, and (2) compensation for being without my car for two weeks. Dr. Kim Duncan More

Tim Sechrest was amazing to work with! The whole process was quick and we got a great deal on our new car! Highly recommend you go see him for your next car! was quick and we got a great deal on our new car! Highly recommend you go see him for your next car! More

Extremely poor communication. Switcheroo of sales reps (from one that wasn't busy to one that was in the middle of another sale - all because the guy we worked with had sent an email because we'd inquired (from one that wasn't busy to one that was in the middle of another sale - all because the guy we worked with had sent an email because we'd inquired with KBB widget on their website for trade-in value). Fine. After the test drive with the original sales rep, we ended up at the dealership for another 3 hours - after they had all my information and I already had financing approved with BofA. I wasn't haggling, paid full advertised price, and had no issue at all getting financed, and my trade was not contested. The rep was just making another sale at the same time - good for him.... we sat in the lobby while he stopped by every 15 minutes with something to sign. I finally said that I was going to go home, empty out my trade, and come back and finish the deal - essentially giving them another hour to finish up whatever they needed to do. (they had all my information) Well, it took another 2 hours to get out of there once we got back - not huge deal, really, but my last 3 car purchases required no more than about an hour at the dealership. This was especially bad, comparably. Along the way, we discovered that the car I was buying (2020 RDX) didn't have floor mats or owner's manual. The sales rep gave me his number and asked me to call him on Monday to deal with it (so, why am I calling you, exactly???). So, after 2 calls to him on his cell, then two calls to the lot asking for him, we spoke briefly - he said he was messaging parts and would call me back immediately. After hearing nothing for 90 minutes I called back two times getting forwarded to voicemail when I asked for the GM or the Sales Manager, I finally had enough and decided to drive to the lot at closing time from 25 minutes away. When I arrived at the lot, the receptionist asked if she could help me. I asked if I could talk to a manger. She went into the sales office where three gentlemen were seated. She returned a moment later and said they needed my phone number. I said "no" I'd like to talk to a human. Note.... when someone spends nearly $40k at your dealership and comes in and asks to speak to a manger, politely, you could just get off your rear end and come out and talk to the customer... or you could be a tool and send the receptionist out and ask for a phone number. Poor choice. You lost me there - for good, which is why I'm bothering to write this review. Finally, a manager came out to speak to me and I said "No more calls, no more voicemail, no more excuses, can someone please just get the floor mats and owner's manual that were supposed to come with my car?" After waiting for 20 minutes (with my sales rep avoiding eye contact), the only positive thing in the entire transaction happened: a gentleman delivered the floor mats and manual - he was polite, sincere, and smiling. I'm a reasonable person. I do not expect to be coddled or treated like a cream puff just because I'm buying something from you. But, I do expect you to respect my time, keep your word, and act professionally. This dealership failed - and right now, I wish I would have purchased another brand, from another dealership. This is a really bad start that reflects very poorly on the Acura brand and the David McDavid Acura of Plano dealership. I will not recommend this dealership, or Acura to anyone. More