Park Place Volvo Cars | Page 35

Amazing Jim From the moment we arrived, until the moment we drove off in the car we went for, Jim was great to us. He was very patient with and questions we had From the moment we arrived, until the moment we drove off in the car we went for, Jim was great to us. He was very patient with and questions we had. I went there for my mom's car, however, will be in search of a car myself soon. More

No commission? No service We ordered a custom XC90 from the factory and had it delivered to Park Place. I called Joe, who is apparently the only salesmen to deal with internati We ordered a custom XC90 from the factory and had it delivered to Park Place. I called Joe, who is apparently the only salesmen to deal with international delivery. Every time I called it was as if I was someone new each time. First, he said we couldn’t pick up the car on Saturday because they were too busy selling cars. When we arrived on Saturday, they were all just hanging by the coffee machine. We waited for them all to make their own coffee before we were offered any by 4 salesmen. Not a big deal, but really? Backing up a bit, I asked for crossbars installed and a roof rack to be ready when we came to get the car...gave them over two months notice! The day prior, I confirmed and they said, nah, you have to buy those from the parts department. Understandable, but maybe Joe should offer to take my payment details and arrange for them to be installed and ready upon arrival. We finally met Joe on Saturday and he handed us a key fob and told us our car was over there. No kidding, that was ALL HE DID! I asked if there was a second key and he said that’s all he got. I asked him to make sure we were getting everything and he wasn’t sure. He opened the fob and there was no key! About ten minutes later he came back with all our stuff but no paperwork to sign and didn’t offer to even show us to our car. He had not even confirmed I was the owner!! Anyone could have walked in and taken our car. When I asked if he was sure Indid t need to sign anything, he drew a line on a piece of paper and had me sign it. I asked him to show me to our vehicle and asked where to pick up my cross bars and roof rack. He told me the parts department was off site and to go see if they had any!! Then he bid us farewell and sent us on our way. I didn’t even know how to start the car and work the nav system to find the parts department. I walked back into the office and kindly asked another associate to show me some features. He (didn’t bother to get his name because he just pointed at Joe.) Joe came out, told us the app to use to download the user manual, showed us a few things after I asked about everything, and sent us on our way. Wouldn’t bother to help set up Volvo On Call because it wasn’t one of their cars (I called Crest Volvo Plano to get that done.) Absolutely the worst customer service I have ever experienced. Not once did he mention any of the features, service plans, warranty, etc. luckily the parts department gave me all the info I needed and we were on our way. I purchased extra parts because she was so nice. I wish I would have gotten her name, but I will and will be contacting her manager to promote her to sales. She even offered to install my cross bars. She had customers waiting, so I let her make other people feel better about their Volvo experience...in case they had run into Joe. More

The best car buying experience Words cannot express how wonderful my car buying experience was. Marietta was extremely professional and really listened to what I was looking for in Words cannot express how wonderful my car buying experience was. Marietta was extremely professional and really listened to what I was looking for in car. She found exactly what I wanted, and I am so happy with my new car. This was a very pleasant car buying experience. More

Top Rate Customer Service My husband and I purchased a vehicle online from Park Place Volvo. We were a little apprehensive because we've never purchased a vehicle this way bef My husband and I purchased a vehicle online from Park Place Volvo. We were a little apprehensive because we've never purchased a vehicle this way before. Jim Birdsong made the process so easy. He was extremely informative and provided excellent customer service. He was instrumental in getting our loan approved. This was the best car shopping experience of our lives. We look forward to working with Jim in the future. More

Process was easy and painless! After being involved in a wreck I needed to find a new car fast. After finding a car I liked on the Park Place website I contacted Brian. He answere After being involved in a wreck I needed to find a new car fast. After finding a car I liked on the Park Place website I contacted Brian. He answered all my questions quickly and made the process nothing, but easy for me. It's my first Volvo and I love it! Thanks Brian! More

A refreshing unique buying experience I really enjoyed the experience of purchasing my vehicle with Park Place Volvo! The whole process of working with a Sales Experience Manager through I really enjoyed the experience of purchasing my vehicle with Park Place Volvo! The whole process of working with a Sales Experience Manager throughout the transaction was very nice and efficient! Jim Birdsong looked after my needs and was very fair in negotiations. More

Classy dealorship Park Place is a classy dealorship. Highly recommend! Highly knowledgeable, experienced and quick to respond, Steve made the buying process pain free. Park Place is a classy dealorship. Highly recommend! Highly knowledgeable, experienced and quick to respond, Steve made the buying process pain free. No pressure and no games, you won't regret going to Park Place! More

Most honest and trustworthy This is my second lease from Awan. He listens attentively to always find me the perfect car. Germaine, Scott and Donny continually exceed my expecta This is my second lease from Awan. He listens attentively to always find me the perfect car. Germaine, Scott and Donny continually exceed my expectations when it comes to client experience, feeling welcomed, and getting me the best deal possible. Park Place Volvo forever has my loyalty and I look forward to working with these gentleman again and again. More

she came in in her day off for us Great first experience with Park Place Volvo - would highly recommend. Mariette was very honest, knowledgeable and patient with us. She answered a Great first experience with Park Place Volvo - would highly recommend. Mariette was very honest, knowledgeable and patient with us. She answered a TON of questions and worked for US to find the car and the deal we were looking for. No hassle, no pressure, no hang-ups. We were short on time and had to come back the following day. Despite being off that day, she made sure everything was ready for us in the morning and even came into the dealership to help get the deal done. The finance team worked us a great rate and we drove away happy in our fantastic new XC90. More

Purchase/Lease Leslie made it easy and uncomplicated to decide on my purchase!!! She is very knowledgeable!!!! I would highly recommend her to friends and family loo Leslie made it easy and uncomplicated to decide on my purchase!!! She is very knowledgeable!!!! I would highly recommend her to friends and family looking to purchase/lease a Volvo. More