Parker Subaru

If you want your vehicle fixed right, DO NOT TAKE IT HERE!!! Last year I brought my car in for AC issues. They charged me around $1,000 to “diagnose”, recharge, and replace a couple seals. When I pic HERE!!! Last year I brought my car in for AC issues. They charged me around $1,000 to “diagnose”, recharge, and replace a couple seals. When I picked up the car, the tech casually says, “oh yeah, the AC makes a sound now.” When I asked what sound and why since it didn't make one before, he shrugged his shoulders and walked away. AC worked for a couple months, but by summer, it was barely cold again. Fast forward to early August, my car broke down. Because of a warranty on it, I had to take it to a dealership. While it was there, I asked them again to address the AC issues. I explained my concerns from last year and they acted surprised anyone would treat me like that because “they’re usually better at things like this”. They perform "diagnostic" work again and tell me that the compressor and expansion valve need replaced. I questioned why they didn't look at the whole AC system last year and they said since they recharged it and it held a charge for a "predetermined amount of time", there was no need to look any further. I asked what that time was, and they couldn't tell me. A few days later I got a phone call stating the parts were delayed and it would be another 4 days before my car would be ready for me to pick up. They had my car for a week and a half, and it cost me about $2300, plus they hand me a laundry list of other things they claim I’ll need soon that also totals another $4800. I took my car for a second opinion a few days after getting it back and I’m so glad I did! They told me the expansion valve that was just fixed is leaking, needs replaced and the AC needs recharged. When I called the dealership, the manager Andrew talked to me in a way that felt dismissive and patronizing. It felt exactly like the stereotype of a dealership trying to take advantage of a women, as stated in other reviews about this place. He also told me “Not to take what he’s saying the wrong way” and “your car is 9 years old with lots of miles on it” as if he was going to push me towards buying a new car instead. After about 15 minutes of this he finally said they would make an appointment to look at my car again and only after stating my husband would be the one to bring it in, his tone changed, and they would make it right, it would be at no cost to me. Yesterday, my husband dropped the car off at 845 for a 930 appointment. They asked if they could keep it through the afternoon to check the AC in the heat, not a big deal. We didn’t hear anything from them all day. At 3pm I finally called, and the guy on the phone said they were still working on it. Why schedule an appointment if that time doesn't mean anything? I figured they would have looked at things at the appointment time and then come back to check it during the heat of the day. About 20 minutes later I got a call from Joe, the service advisor, and he confirmed what the other place told me. It was indeed leaking at the expansion valve and after he spoke to Andrew, the story changed. If I pay for the part, they are willing to cover the cost of labor. That is not what I was told when I spoke to Andrew and why should I have to pay AGAIN for what you said you fixed?! It's literally a guessing game with these people. They just throw parts at a problem and hope it sticks, charge nearly double other shops in the area, don’t back their work like the promise, and waste your time. When you raise concerns, you don’t get answers, you get excuses. Over this past weekend I discovered they also broke my cabin air filter. I have been using a carbon air filter for years without issue, but they stated it was most likely causing the airflow issue. The included a photo of it broken in the inspection sheet. I had to replace it after seeing the photo, and it was shoved into place so badly, I had to rip it out in pieces. Another example of their sloppy, careless work and lack of accountability. More

In 2022 I purchased a new Subaru Forester from Parker using salesman Jeff Yates. Jeff was "non-pushy" and very knowledgeable regarding Subaru vehicles. Having had such a good experience with both Parke using salesman Jeff Yates. Jeff was "non-pushy" and very knowledgeable regarding Subaru vehicles. Having had such a good experience with both Parker and Mr. Yates I just returned to buy a 2025 Forester. And this is from someone who usually hates the car buying experience. More

I give this dealership, a 1 review. I bought my van from you about 2 mos ago and still having issues with the car that you are refusing to fix and say that there is nothing wrong with I bought my van from you about 2 mos ago and still having issues with the car that you are refusing to fix and say that there is nothing wrong with the car and say that they do not know what to do because it is a Chrysler then why are you selling it. 1. it runs rough on start you can hear it, and then 2, when it's idling it is still running rough. But the Mechanics "claim" they cannot find what is wrong and say it's just me. WRONG!!! again, you can hear it and feel it running rough. Then 2, something is wrong with the Deardorf whatever that is, you finally acknowledged that, but still have not fixed it, now I have to go to a real Chrysler dealership, to try and get this fixed and spend more money, WHEN YOU sold it to me, and they still refuse to try and make this all right. Then still proceed to charge me. More

I was really excited to buy the truck I wanted after speaking with the sales rep all day. Unfortunately, the experience left a lot to be desired. I was out of town and arrived at the dealership around 6 speaking with the sales rep all day. Unfortunately, the experience left a lot to be desired. I was out of town and arrived at the dealership around 6 PM. After reviewing the truck, I noticed some minor issues, but I understand buying a used vehicle means imperfections. I asked for an additional $500 off due to rusted rotors and a loose rearview mirror, which I thought was a reasonable request. The manager told me if he agreed to the price reduction, they wouldn't fix the mirror or the rusted rotters, which the mirror seemed like a small and inexpensive fix (likely just a $20 clip for them) that could've helped with customer satisfaction. I agreed to handle it myself, but it set a disappointing tone. Next, I was ready to move forward, but I forgot my checkbook and asked if I could pay by card. I was told there is a charge to dealership for using a card, which seemed odd because businesses usually absorb those fees, not customers fault. I tried to negotiate paying part of the amount with my card and bringing the remainder by check the next day. However, the manager was firm that this wasn't an option, and the way I was treated felt almost accusatory, as if they suspected I wouldn’t follow through. I’ve bought cars before, including high-end vehicles, and never experienced this level of suspicion or poor customer service. It’s disappointing because I was genuinely serious about the purchase. I’d like to know if this is how Parker treats its customers or if my experience was an exception. More

I had limped into the parking lot of Parker Subaru in Coeur d'Alene, ID with a dying car and they fixed me right up. Parker Subaru is the BEST dealer I ever purchased a new car from. Tim, my salesperso Coeur d'Alene, ID with a dying car and they fixed me right up. Parker Subaru is the BEST dealer I ever purchased a new car from. Tim, my salesperson, was patient, friendly, fun, comprehensive in explanations to me, and provided me with outstanding experience. Not pushy at all - I felt like we were partners trying to solve my problem. The Finance department was extremely helpful as well as we had an unusual circumstance but they are problem solvers! I am so pleased to have received such great service - and it continues with the service department who make it easy to get into for maintenance - oil changes, tire rotations, etc. They told me that when you join Parker you are one of the family and -no kidding - I feel like I have a new family - the Subaru family of car owners! Both my kids purchased their own Subaru CrossTreks. The safety ratings and features are truly extraordinary and make driving easier and *safer*. I bought mainly for the safety and utlility but also for the FUNctionality. We like to paddleboard, kayak, bike and the Subaru is perfect for off road and on road trekking. Subaru's are fun to drive! Thank you Parker Subaru More

I feel pretty terrible about my recent purchase I got in to a vehicle making the max payment I was comfortable with I didn’t get the model I was looking for with a crazy high interest rate an in to a vehicle making the max payment I was comfortable with I didn’t get the model I was looking for with a crazy high interest rate and no incentives it's a pretty awful feeling Went in for the little to no interest finance option on newer models not worth the hassle of the back and fourth Didn’t get approved of course so considered an older certified model which I would of been happy with but nope up only got approved for a model I wasn’t satisfied with My stupid self decided to settle wish I didn’t it’s not what I wanted No cooling period in Idaho so forget talking with the dealer about buyer’s remorse The dealer gave me no incentives remote start for $100 nope the $50 visa to test drive nope reasonable interest rate nope reasonable purchase price nope paid top dollar according to Kelly blue book Just feel completely taken advantage of since purchasing on Monday I haven’t gotten a lot of sleep Save yourself the hassle it’s not worth it More