Parks Chevrolet Kernersville

I am very disappointed in the purchase of a 2021 Chevrolet Silverado RST. My husband did business with Parks and highly recommended I carry my business here as he had such great dealings with them. Chevrolet Silverado RST. My husband did business with Parks and highly recommended I carry my business here as he had such great dealings with them. When I went into complete business with them, it was a different experience and my treatment was the total opposite of my husband's. The only positive things I have to say about my business transaction is that my salesperson, Joe Blanco, and the service department have gone above and beyond their scopes of job responsibilities to help me with my situation and for this reason and only this reason, do I give Parks a 1. If the reviews were separate one from another, I would have given my salesperson, Joe Blanca, and the service department 5 stars and all of the other departments a "0". When I purchased the Silverado, I purchased the addition of a spray in bedliner. When I went to get in my vehicle to leave, I noticed the vehicle was marked up with multiple white scratches. This is a black truck and for there to be white scratches, it lets me know the scratches were deeper than the top coat. When I confronted the dealership about it, they told me to take a paint pen to all the scratches. When I told them I was not going to take a paint pen to multiple scratches on a "brand new" truck they told me they would send it their cleanup shop to be buffed and polished by their cleanup Manager. Since this is a brand new truck, first off there should've never been any buffing on it to fix scratches that were incurred at the dealership while putting in a spray in bedliner purchased at the dealership. Next, there is no need to buff a brand new vehicle and especially not a black one. I asked the Sales Manager about the situation and he ensured the Detail Manager knew how to buff and he would not swirl the truck. Well when the truck was picked up, the vehicle's appearance was swirled and now there were paint pen marks where the scratches were, plus there additional scratches added. When I sent emails to contact the Operations Manager, Owner, and COO, the Operations Manager reached out to me and said he would make it right for me to bring the vehicle back. When the vehicle was back at the dealership, they wanted to send the truck back to their detail group to be buffed and clayed by the Detail Manager. I explained to the Operations manager, I was already told by the Sales Manager that the Detail Manager had already buffed the vehicle and he said no the initial job had not been completed by the Detail Manager. The Detail Manager went ahead and clayed and buffed (yet again) the truck. Since the weather has been bad and the rain has washed away whatever they did to the truck, the swirls and scratches are back with ADDITIONAL SCRATCHES and this time is worse than all of the other trips. The truck is brand new and has less than 200 miles on it. It has more scratches and swirl marks than a vehicle that is a year old. If you are a woman looking to do business by yourself at this business, I would advise you either take your spouse with you or you go to a different dealership for business for your purchase. I have no other option to believe this is the reason I have received the service that I have, since my husband has NEVER had any issues with them. More

Was looking for a small SUV. Erich helped me with two options on an Equinox and chose the blue one. He made the process seamless. I would highly recommend Erich, Parks Chevrolet and their staff for tour options on an Equinox and chose the blue one. He made the process seamless. I would highly recommend Erich, Parks Chevrolet and their staff for tour next vehicle Purchase. More

Great group of people to deal with. I will be going back in the future. I let Ken know what I wanted and he pulled it to the front door. The longest part of the process was me trying to make up my mind. Th in the future. I let Ken know what I wanted and he pulled it to the front door. The longest part of the process was me trying to make up my mind. Thanks Ken More

We visited Parks Chevrolet looking for a 2500 truck. We had the pleasure of meeting Ciera White and Anthony Cox who went above and beyond helping us find what we were looking for. Even though what we wante had the pleasure of meeting Ciera White and Anthony Cox who went above and beyond helping us find what we were looking for. Even though what we wanted was not available on their lot at that time, they went out of their way to try and accommodate us. We were very appreciative of their knowledge and help. We also met Corey Griffin, Sales Manager, whose professionalism was remarkable. So if anyone is in the market for a vehicle, we would highly recommend Parks Chevrolet. More

went there to have a part painted they painted excellent job and put it on for me great I am happy wish all dealerships were like this job and put it on for me great I am happy wish all dealerships were like this More

Great experience! JJ was very knowledgeable and friendly. I made this purchase for my husband without out him and JJ went the extra mile to help us! I made this purchase for my husband without out him and JJ went the extra mile to help us! More

Outstanding and Amazing! Please see my review on Google and Yelp! Go see JJ and Nash and you wanted ever look back again! Job well done! and Yelp! Go see JJ and Nash and you wanted ever look back again! Job well done! More

Absolutely amazing service, really helped me get the car that I needed and that was the right fit for me in this moment. I’ll definitely be doing more business her Carmen again. that I needed and that was the right fit for me in this moment. I’ll definitely be doing more business her Carmen again. More

During this crisis and the unique way I purchased the vehicle (through a third party to select, test drive, and to work directly with Ron Schafer to facilitate the purchase because I was unable to be phy vehicle (through a third party to select, test drive, and to work directly with Ron Schafer to facilitate the purchase because I was unable to be physically present) Parks provided a seamless, effortless, and pleasant purchase experience that ensures that I will definitely recommend Parks and Ron in the future. More