Parks Chevrolet Spartanburg

I purchased a brand-new 2026 Silverado from this dealership and unfortunately have been very disappointed with my experience from the purchasing process to how they have handled an issue with my tru dealership and unfortunately have been very disappointed with my experience from the purchasing process to how they have handled an issue with my truck. During the sales process, one of the most disappointing moments was when the dealership chose to hold a sales meeting rather than tend to me and other customers who were waiting. I found it incredibly unprofessional to have customers sitting there waiting while the staff prioritized an internal sales meeting. It ended up taking 6 hours to purchase the truck despite selecting it prior to arriving and having an appointment to buy the truck. Within just a few days of purchasing the truck, I noticed significant swirl marks, cloudy areas, and hologram-like imperfections across multiple panels, including the hood and all 4 doors. The imperfections are especially noticeable in direct sunlight. I wish I noticed the damaged paint before the purchase but they parked the truck under the awning and it happened to be a cloudy day.. I initially took the truck to another Chevrolet dealership, which is closer to me, to have the issue evaluated. They physically inspected the paint and agreed that it appeared to be the result of a poor waxing or buffing job. I also sent pictures to Parks, and they agreed that the marks looked like a bad wax or buff job that damaged the paint. Despite acknowledging what the pictures showed, Parks has refused to help, stating that because approximately a month has passed, there is nothing they can do. What's particularly frustrating is that it was first reported to Chevrolet within days and directly to Parks within a few weeks of purchase. I understand that not every issue is covered under a manufacturer's warranty. However, I expected a dealership selling new vehicles to stand behind the condition of the vehicles they sell and at least make a reasonable effort to do the right thing. What has disappointed me most isn't just the paint condition itself, but the lack of willingness to work toward a resolution. Based on my experience, I would not recommend working with this dealership in any capacity. More

Everything sales team did was excellent. Business office not impressed with my experience there! I did not receive all of my paperwork have requested and still do not have it! Business office not impressed with my experience there! I did not receive all of my paperwork have requested and still do not have it! More

Amazing customer service with Christian Romano and all involved! These folks were not pushy at all just very helpful to get us a deal we were happy about! Loving our 2026 3500 Chevrolet! Again....ask for involved! These folks were not pushy at all just very helpful to get us a deal we were happy about! Loving our 2026 3500 Chevrolet! Again....ask for Christian Romano... he advocates for his customers from start to finish! More

The Sale Manager and Sale Associate very courteous that your are completely satisfied with the vehicle you about to purchase your are completely satisfied with the vehicle you about to purchase More

We recently bought a car from Will and had a great experience. He was friendly, knowledgeable, and easy to work with throughout the entire process. He answered all my questions, kept everything straig experience. He was friendly, knowledgeable, and easy to work with throughout the entire process. He answered all my questions, kept everything straightforward, and made buying a car stress-free. Their entire team starting with Kiara, Will and Angie were very helpfulI and I would highly recommend them to anyone looking for a vehicle. More

Excellent service. Very efficient and courteous. On time with service and will be my dealer of choice. Very efficient and courteous. On time with service and will be my dealer of choice. More

Service writer was nice but my bumper now has a dent in it. It took a long time for an oil change. it. It took a long time for an oil change. More

They switches things up in the finance department without telling me. Added a year to my loan telling me. Added a year to my loan More

Best Car Buying Experience in 40+ Years I’ve been buying vehicles for over four decades — dozens of transactions across multiple dealerships — and my recent experience at Parks Chevrolet Spartanburg buying vehicles for over four decades — dozens of transactions across multiple dealerships — and my recent experience at Parks Chevrolet Spartanburg was hands-down the best I’ve ever had. From the moment I reached out online and via email, the process was smooth, respectful, and efficient. I came in fully prepared, having done my research and secured preapproval through my credit union. When I met Will Shephard face-to-face, he exceeded expectations: professional, direct, and genuinely focused on making the process frictionless. The negotiation was minimal and worked out in my favor. More importantly, the two specific requests I made were granted immediately, without pushback or delay — a rare thing in this industry. The final deal was mutually beneficial, and I left feeling confident, respected, and satisfied. If you value transparency, professionalism, and a dealership that honors your preparation, Parks Chevrolet Spartanburg — and Will Shephard in particular — should be your first stop. More

Brandon Rogers was extremely helpful & outgoing throughout the entire process of buying my new to me vehicle. throughout the entire process of buying my new to me vehicle. More