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Parks Chrysler Dodge Jeep Ram Gastonia
Gastonia, NC
4,173 Reviews
Parks Chrysler Dodge Jeep Ram Gastonia always maintains competitive new and pre-owned inventories of Chrysler, Dodge, Jeep and Ram vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 2339 East Franklin Blvd to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 4,173 reviews
July 14, 2013
Wed. 7/3/13 This was for warranty work. Dropped truck off in the morning, hadn't heard back by 3:15 so called and left msg. for Keith. No response. Called again over an hour later, Keith too busy to ta off in the morning, hadn't heard back by 3:15 so called and left msg. for Keith. No response. Called again over an hour later, Keith too busy to talk. Needing truck for the holiday, picked it up after 4:30. Keith had a long list of items that "needed to be taken care of", many of which were not necessary. Fri. 7/5/13 Keith called just after 10:00 to say we had to bring the truck in immediately for the warranty guy to take a look at it. Had to drop all birthday plans. When asked how long it would take, Keith said warranty guy not there, would have to call to make an appointment...left me furious! Keith finally offered a loaner car. Upon picking up truck in the afternoon, Keith said he would call later that day when he received approval and a loaner would be issued when bringing truck back for repairs. Mon. 7/8/13 Late afternoon, finally received call. Tues. 7/9/13 Dropped truck off. Had to ask for loaner, Keith acted as if he didn't know what I was talking about. Loaner was supposed to be back at end of day because it was promised to someone else for next day. Did not hear from Keith to say truck was ready, called in afternoon and left msg. No response. Called back in the evening, Keith said he was with a customer and couldn't talk, just bring back the loaner and he'd try to have the truck ready. Didn't want to take the chance on being left without transportation and had plans within the hour so Keith said keep the loaner. 'Hope the guy it was promised to wasn't too upset. Wed. 7/0/13 Keith called mid-morning and left msg. to bring his loaner car back right away. We live way out in the country and had to make three trips to get service. Keith consistently lied to us and couldn't remember what he'd told us. He wouldn't return calls or keep us reasonably informed, demanded we immediately bring in truck for warranty inspection when no inspection was scheduled and didn't let us know when repairs were completed. All in all, this was a very bad experience. It is extremely unlikely that we will ever be back to this dealership and will not recommend them to others. More
by abrannon1
Employees Worked With
Keith Bing
July 14, 2013
Everybody that I dealt with was very friendless and polite. Josh went out of his way to get me the car I wanted at the best possible price. I was very impressed with the friendliness of the entire staf polite. Josh went out of his way to get me the car I wanted at the best possible price. I was very impressed with the friendliness of the entire staff. I had made an Internet inquiry and Josh was very quick to call me and follow up with an appointment so that I could look at the car I was interested in seeing. Josh was helpful and willing to let me test drive as many cars as I needed to so that I was certain that I was buying "THE" right car for me. I really had a good experience with Gastonia Chrysler Dodge Jeep Ram and would suggest that anybody looking for a car to go there and ask to see Josh! More
by Jmbktoo
Employees Worked With
Josh Collins
July 11, 2013
Ok I have been to other dealers and everybody didn't wanted to help me. It was a lot of red tape. The same thing everywhere I went. as the last stop on the way home I stopped at Gastonia dodge just to wanted to help me. It was a lot of red tape. The same thing everywhere I went. as the last stop on the way home I stopped at Gastonia dodge just to see what they may have on the lot that may work for me. Seen the Chrysler 200 was on sale, I went in to see what kind of sale it was. Danny (sale man) asked if he could help me and I asked him about the sale he told me it was on a new car (2013) he introduced me to Dan (sales manager) Dan told me the sale was the 4th of July sales event. it was a great sale. I told him it would not help me cause I have been turned down every where. I told him my score and he said he could do it. well what the heck one more time. about 5 mins later he said he got it done for me and danny to pick out a 2013 200. WOW! I was blown away. this place is alsome, very nice, not push you into a sale, I WILL BE BACK. I will tell everybody to buy a car there. They do what they tell you. GREAT!!!100% Thank you J.E.Brown More
by ebrown704
Employees Worked With
Danny Craig
July 10, 2013
All of the employees we dealt with made our buying experience very enjoyable. Buying experience was very easy and did not take all day as we have experienced in the past. Really like our new vehicle. experience very enjoyable. Buying experience was very easy and did not take all day as we have experienced in the past. Really like our new vehicle. More
by Nelilu
Employees Worked With
July 06, 2013
My service appointment this morning was completed very fast. I had an oil change and tires rotated all in under 35 minutes. The work was done accurate and cost efficient. fast. I had an oil change and tires rotated all in under 35 minutes. The work was done accurate and cost efficient. More
by madcowtipper23
July 06, 2013
My husband and I brought our convertible in for a recall repair. Keith was very courteous and friendly from the moment we walked in. He even petitioned his manager to pay the cost of the tow we incurred. repair. Keith was very courteous and friendly from the moment we walked in. He even petitioned his manager to pay the cost of the tow we incurred. They gladly reimbursed us. Hats off to Keith for such great customer service and to all the mechanics who do such great work every day. More
by Lynn28
Employees Worked With
Keith Bing
July 06, 2013
Jay Rappaport has an infectious smile, always upbeat. He takes very good care of my needs. I have never had a problem getting service and never any surprises when it came time to pay. takes very good care of my needs. I have never had a problem getting service and never any surprises when it came time to pay. More
by gmarshall
July 04, 2013
I normally do not enjoy the sales experience of purchasing a new vehicle however my experience at Gastonia Chrysler was awesome! Everyone that worked with including Jeremiah, Ron, Rich, and Tony w purchasing a new vehicle however my experience at Gastonia Chrysler was awesome! Everyone that worked with including Jeremiah, Ron, Rich, and Tony were very friendly and professional. The entire environment was inviting and almost the comforts of home. Jeremiah was not pushy and was an effective listener when it came to my situation and what I needed in a new vehicle. Ron was very down to Earth and approachable for being the GM. Rich was more than fair with my trade in value and Tony made the finance procedures a breeze. I couldn't have asked for anything to be better with my experience. Everyone was top notch and treated me like a person, not a sale. I highly recommend Gastonia Chrysler for all your vehicle needs. Thank you boys, JJ More
by jljackson
July 02, 2013
Sales staff and all support staff were extremely kind and patient with me. I typically hold a car for 8 to 10 years and want to make absolutely sure I am getting what I want. Jeremy allowed me to test driv patient with me. I typically hold a car for 8 to 10 years and want to make absolutely sure I am getting what I want. Jeremy allowed me to test drive the vehicle as much as I needed to make my decision. When I did decide to buy, the dealership went out of its way to find the EXACT car I wanted. I am very happy with my new Chrysler 300 S. I feel like a kid again. Christine Webb Alley More
by Tina2010
