Parks Chrysler Dodge Jeep Ram Space Coast

The manager said, “we all buy things we don’t want,” when we questioned a $3,000 service fee they claimed was mandatory—for “3 free oil changes and tire rotations.” Extremely overpriced and awkward. we questioned a $3,000 service fee they claimed was mandatory—for “3 free oil changes and tire rotations.” Extremely overpriced and awkward. More

AWFUL. If you're having electrical system problems, this is NOT the shop for you. I brought in my 2017 Chrysler Pacifica with obvious electrical issues - No If you're having electrical system problems, this is NOT the shop for you. I brought in my 2017 Chrysler Pacifica with obvious electrical issues - No bus, dash lit up like a Christmas tree, every system failing, and car struggling to drive. It was Friday and I didn't expect that they'd get it in right away, but they said they could. YAY. I settled in to wait. Good news! It was a loose battery cable. That will be $200 and you can go on your merry way. So, I pay and take off down the road. Not even 15 minutes pass and all the lights are back on so I turn it around and head back. I left the car running because I know it's easier to figure out electrical problems when the problem is happening. The tech came out and after some discussion, examination and plugging in the OBD scanner there was still no more definitive diagnosis. "Best Guess" was that it was the battery, despite the battery testing fine. When I asked if the OBD was the only diagnostic tool they had, I was told that that was it. So, if it's not the battery can I return the battery? No. Their "Best Educated Guess" was the battery. Well, I didn't pay $200 for a guess, I paid $200 for a diagnostic, but here we are being forced to make decisions on $200 guesses. So, I get the battery and I go off on my merry way. I don't even make it home before the car is doing it's thing again. Soo $200 diagnostic, $240 battery, and I still have a car having a serious electrical issue. To add insult to injury, on Monday I received a customer satisfaction call form them. When I complained about my experience and being annoyed that I paid $200 for a guess instead of a diagnostic, I was told that someone would follow up with me about it. Nope. That never happened. I don't know if this shop doesn't have the knowledge to fix electrical issues, or they're just too damned lazy to break out the fancy computer system and use it properly (as a dealership, they should have it) but I can't recommend them for any electrical system work you may need. PS I did find a mechanic in Orlando that tracked down the issue AND fixed it in 3 hours. And, it turns out it's a relatively common issue with the 2017 Chrysler Pacifica. That's something a dealership should be familiar with. More

We drove 3 hours rt to see a car listed online at $43,922. Then we sit down to negotiate the deal. I question the $2,995.00 for a parks plus. This is non-negotiable he says but he can speak to the m $43,922. Then we sit down to negotiate the deal. I question the $2,995.00 for a parks plus. This is non-negotiable he says but he can speak to the manager. This adds no worthwhile value like a warranty. It for ridiculous things like , rain protection, headlight,protection,protective coating for your paint, headlights and interior surfaces , VIN etching etc. Nothing worth that amount of money. And should be elective not mandatory. I understand taxes are non- negotiable. But we questioned the government fee and docs fees at $1352 which seemed inflated. So now we are at an additional $4347.65 in extra cost . So sales person says he will go ask manager for a reduction in price. He returns and says’ I have good news and bad news ‘. Someone just put a deposit on that same car you . The same car that he said sat for quite a while. Then he says ‘the good news is the if you buy it now at full price with all the extras thrown in you have that choice’ . He said the other guy called in the deposit and is paying full price I said no way am I paying $4000 plus in extra junk fees. Heres the kicker the same truck did not sell as they said, it was on their site the day after we left (same vin) for $49,000. $5,078 more the next day. Which is alao higher than anywhere else. So you be the judge, but we can see this was shady and feel we were played and blatantly lied to. More

DO NOT buy from Parks Space Coast Dodge! I purchased a 2014 Chrysler 300 “as is” from this dealership, and 12 days later, the engine blew. I brought it back for them to diagnose, and they c I purchased a 2014 Chrysler 300 “as is” from this dealership, and 12 days later, the engine blew. I brought it back for them to diagnose, and they confirmed the engine was completely damaged. They refused to fix it or offer any kind of replacement, telling me it was my problem now. Instead, they tried to upsell me into another vehicle—only if I could get a co-signer. Not only did they fail to honor any responsibility for selling me a defective vehicle, but they also made it clear they were more interested in pushing sales than doing the right thing by their customers. On top of that, I was charged $1,800 for a service contract that was not fully disclosed. They snuck this in during the sale, and I was never properly informed about what I was paying for. To make matters worse, after I paid $250 to have the car towed back to them, I asked for help getting the car back home—and they refused to assist me in any way. It’s clear that Parks Space Coast Dodge does not care about their customers once they make a sale. They will sell you a broken car, add hidden charges, and then leave you stranded when it falls apart. This is unethical business at its finest. I will never recommend this dealership to anyone and strongly advise others to stay far away. More