Parks Ford of Wesley Chapel - Service Center

Dealing with service advisors Alan, Brent, & Michael, has always been super. They they have always been very helpful and accommodating no matter what time I have called in for service needs. I will consi has always been super. They they have always been very helpful and accommodating no matter what time I have called in for service needs. I will considor this dealeship the next time I go to purchase a Super Duty because of these service advisors. Great bunch of guys. Thanks for all your help. Sincerely John A. Fonte Sr. More

i've been using your dealership for service for several years,and have always been pleased.The staff in the service area have been great people to do business with. I've been looking at the interne several years,and have always been pleased.The staff in the service area have been great people to do business with. I've been looking at the internet @ cars .com and found a truck that was about what I wanted.So as I was waiting for my truck to be serviced I walked down the hallway and ran into Will Bozeman and asked him if he could point me out to the internet managers office.Not knowing that Will was the internet manager.I told him I had found this truck at Adkins Ford in Fort Meade fl.and wondered if we could do business,he assured me we could.And now I'm driving my new truck.The experience was good this dealership has made a strong turnaround.You have kept the good people and got rid of the ones that didn't need to be there.Of was course you never get the deal you want you just hope the vehicle you purchased was made on tuesday orwednesday. Thank you so much this was a good experience! You've got good people, fun people ,that look out for the customer and their dealership. thanks pat leary More

I had such a great experience at Park Ford dealership in Wesley Chapel...I was greeted by Will Smith who was a pleasure to deal with. He is so personable and made sure I knew what was going on with my car Wesley Chapel...I was greeted by Will Smith who was a pleasure to deal with. He is so personable and made sure I knew what was going on with my car the entire time I was there.It was probably the best experience I have had when dealing with a service department at a dealership! More

I recently needed service for my 2011 Ford F350 and called Alan Sarne at Parks Ford to schedule an appointment. I’ve been dealing with Alan for many years and tell everyone about how good Alan takes ca called Alan Sarne at Parks Ford to schedule an appointment. I’ve been dealing with Alan for many years and tell everyone about how good Alan takes care of his customers! My expectations have always been greatly exceeded... More

Hello I brought my 2005 dodge ram in for a oil change it was done in a timely fashion also got a free car was. I highly recommend this dealership Alan Sarne was my service advisor was done in a timely fashion also got a free car was. I highly recommend this dealership Alan Sarne was my service advisor More

Had a great experience bringing my car in for a routine oil change for the first time. Brent was very friendly, prompt, and knowledgeable. I will definitely be returning in the future. oil change for the first time. Brent was very friendly, prompt, and knowledgeable. I will definitely be returning in the future. More

Hi Visiting (ford of Wesley Chapel) was a nice Hi Visiting (ford of Wesley Chapel) was a nice experience. People were soft spoken and friendly. They knew what they were doing. It felt like t Hi Visiting (ford of Wesley Chapel) was a nice experience. People were soft spoken and friendly. They knew what they were doing. It felt like they were there to help rather then push product and services. At the end, I felt like I can trust these people. Again, with me, they increased their inventory of client by one. Janak Vora More

Great people to work with. This was my first service since purchase and everyone strives to make sure everything is taken care of for you including a car wash. I'll definetly be back. Thanks! Kent since purchase and everyone strives to make sure everything is taken care of for you including a car wash. I'll definetly be back. Thanks! Kent More

I recently went to Parks Ford for service on my Mercury Sable...and after a few mishaps which left me disappointed I received a call from Mr. Adams the relatively new service manager. He expressed concern Sable...and after a few mishaps which left me disappointed I received a call from Mr. Adams the relatively new service manager. He expressed concern for my dissatisfaction with my recent service.and outlined what he wanted to do to remedy the situation. What he was proposing was a pleasant surprise, not only because it resolved my current service issue to my satisfaction... but rather the prompt and courteous manner in which it was offered reflected a genuine desire to do right by me. It occurred to me if they would extend this level of concern and consideration to me...then they would probably, as a matter of policy extend it to all their customers. A business the size of a car dealership, with the volume of service customers they handle, instances of disappointment in service are bound to happen no matter how hard a company strives to prevent the occurrences. The professionalism of a service department is tested during these occasions and will reveal just how committed to customer service they really are. In my case they came through in such a way that resulted in my service experience going from disappointing to very satisfied by not only meeting... but actually exceeding my expectations. I was told by the general manager a couple months ago he wanted to increase the level of customer satisfaction in his service department and if I were to bring my cars in for service I would not be disappointed. The recent addition of Mr. Adams appears to have been an excellent first step in reaching that goal. So accolades go out to Mr. Mullane for his choice. One thing I have noticed about Parks Ford...you can always count on the service advisers to be friendly and personable. That takes real effort and should be recognized as such because it can be overwhelming at times when the service department gets extremely busy. Mr. Abati was no different, as he addressed my needs and concerns in the manner in which I expect to be treated. If you are looking for a long term service and maintenance relationship with a service department that is willing to go the extra mile...then Parks Ford is certainly worthy of consideration. More