Parks Toyota of DeLand

My wife and I were totally pleased with our sales experience atDeland Toyota. We felt as if we were treated fairly in a very professional, friendly manner. Have been back to the dealer three times si experience atDeland Toyota. We felt as if we were treated fairly in a very professional, friendly manner. Have been back to the dealer three times since purchasing our new Toyota's and everyone if very willing to assist us in any way possible. We are very pleased impressed with our Sales, Service and Parts Department experience so far. Tom, the sales manager and John were the best! More

I have reached an agreement with General Manager, Ken Hanley. He has been very helpful and addressed all my concerns. Here is my story, I live in Jacksonville Florida. I found THE car fo Hanley. He has been very helpful and addressed all my concerns. Here is my story, I live in Jacksonville Florida. I found THE car for me at a dealership 2 hours south of where I live (Deland Toyota Scion). It was listed on the Internet for $16.5K (The pictures and description were accurate). It was a Chevy trade in at a Toyota lot. Over the phone I negotiated and out the door price of $16.5k (+++ all fees included, tight money was stressed). I then began to discuss my trade in. (an 01 impala with 112K miles) They offered me a minimum of 2500$ "sight unseen" for my car assuming I drive it down and trade it in. This was over 2 days with the same sales rep. So, we agreed (out the door price of $16.5K - My trade 2500$ = cash payment of $14000) my car +14k cash = the car I know I want but have not seen or driven. (that is how much I like this particular car / am picky) The negotiations were by no means brief, probably 3-4 hours total my salesman had to repeatedly get approval for GSM (for trade over phone etc) My method of payment was a 4000$ cashiers check from my bank, and a $10K auto loan draft. We had them send a buyers guide (with what I assume to be our original deal) to my lender to start the process on day 2. We call them repeatedly over the next 2 days to update them when we will be down, how the checks will be addressed etc etc. When we get to the dealership we are busy for 6 hours checking out the car, them checking my trade, and basically me making sure the car is mint so I can purchase a Chevy warranty from GM. When they show us the buyers guide for the 1st time at 9 PM!!! They have marked the car up to 18.7k BEFORE TAX -~4k MY TRADE 14.7k +++ 16.5K OUT THE DOOR I wasted a day off work and about 100-130$ of my money on all accounts. I became wildly upset and the GSM I stormed to said "I'M SORRY THERE MUST HAVE BEEN A MISUNDERSTANDING PLEASE LEAVE" I am outraged that they broke our verbal contract and would like to pursue legal action if possible, or make the original deal. I just want the car for the price we discussed before I entered my monetary consideration into the Verbal Contract. I have a copy of the buyers guide from my loan officer to confirm a base price of 18.7K THAT IS BEFORE TAX. More

I HAVE BEEN TO DELAND TOYOTA ON SEVERAL OCCASIONS AND HAVE BEEN TREATED WELL BY ALL BUT NEVER LIKE JIM NEWELL! HE IS AMAZING. I USUALLY AM VERY CAUTIOUS WHEN ENTERING AN AUTO REPAIR SHOP SINCE I KNOW NOT HAVE BEEN TREATED WELL BY ALL BUT NEVER LIKE JIM NEWELL! HE IS AMAZING. I USUALLY AM VERY CAUTIOUS WHEN ENTERING AN AUTO REPAIR SHOP SINCE I KNOW NOTHING ABOUT CARS AND ALWAYS FEEL AS THOUGH I AM BEING SOLD SERVICES I DO NOT NEED. JIM TREATED ME WITH RESPECT AND EXPLAINED THE REASON FOR EVERYTHING THE MECHANICS WERE RECOMMENDING. HE DESERVES A RAISE!! More

I have over 12 years experience with this dealer's service department and continue to return, bypassing closer alternatives. I have never had a bad experience. The recommended service is spot on. C service department and continue to return, bypassing closer alternatives. I have never had a bad experience. The recommended service is spot on. Charges are competitive or better, even for tires and batteries. By following their advice my older, high mileage Toyotas are in great shape. When it is time to replace a vehicle I will certainly visit this location. I recommend this facility without reservation. More

This service dept has the most friendly and courteous personnel I have seen. They are not out to "sell" you a service. They listen to your problems and go about explaining the service required and the co personnel I have seen. They are not out to "sell" you a service. They listen to your problems and go about explaining the service required and the cost involved before performing the work. I will be sure to recommend this dealership. More

A great Toyota dealership. Andrew Raynor, the car and truck specialist was friendly and courteous. He was extremely knowledgeable about all of the Toyota vehicles. Andrew provided us with all of the imp truck specialist was friendly and courteous. He was extremely knowledgeable about all of the Toyota vehicles. Andrew provided us with all of the important aspects of each vehicle which helped us make an informed decision. We liked Andrew's easy accessibility and ability to respond to all of our questions in a timely manner. DeLand Toyota had a wide selection of new and used vehicles and were willing to accommodate our specific requirements in vehicle color and options. Andrew and the DeLand Toyota staff worked hard to provide a reasonable deal that was financially suitable for both parties. We never felt pressured in any way to make a purchase which is quite a relief when dealing with car dealerships. This was our fifth car purchase at DeLand Toyota since 2002 and that speaks volumes about how we feel about this dealership. We are firm believers in the high quality of Toyota products and will continue to do business at DeLand Toyota. We highly recommend DeLand Toyota to anyone interested in the purchase of a new or used Toyota vehicle. We especially would like to thank Andrew Raynor for making the purchase a pleasant and rewarding experience. Thank you, William and Lisa Bennis More

My husband and I both drive Toyotas purchased from this dealer. They have both had continuing service from this dealer and we are very satisfied with the work done, the attitude of the staff and their int dealer. They have both had continuing service from this dealer and we are very satisfied with the work done, the attitude of the staff and their intrest in meeting our needs. They alway do follow-up to determine if we are satisfied. They have kept careful records on our cars and alert us when it is time for a routine service visit. I doubt if we will even consider a different car when it is time for a new vechile but we will be right back here where both we and our cars feel at home! More

The experience that we had at Deland Toyota was great. The salesperson had excellent knowledge in the vehicle we bought. We previously bought a Prius at the same dealership about 4 years ago and we liked The salesperson had excellent knowledge in the vehicle we bought. We previously bought a Prius at the same dealership about 4 years ago and we liked the experience we had at that time plus the service department has been excellent. More

I generally trade in my vehicles every few years and in my 50 something years of car buying experiences, I have never had such a pleasant experience as I did with this purchase and salesman Searl Row. Othe my 50 something years of car buying experiences, I have never had such a pleasant experience as I did with this purchase and salesman Searl Row. Other individuals I had contact with during this purchase were also extremely pleasant and not your typical car sales personnel. There was absolutely no pressure at all to buy. I did my homework prior to this purchase and was prepared for the normal aggravating car sales pitch. None of that happened. They came to a very acceptable price the first time around. Believe me, I shopped around and knew what an acceptable price was. I was the aggravating customer (my wife let me know that) and nothing I could do would change the very pleasant demeanor of Mr. Row. My wife was so impressed with Searl and his pleasantry that I think she would have left me if I didn't purchase from him. That didn't come close because I too was very impressed. So impressed that I intend to buy my future vehicles from Deland Toyota and Searl in particular. The color we wanted had to be located and Searl kept us infomed regularly throughout the entire process. He was extremly knowledgeable and informed us in detail on all the workings of our 2011 Sienna. I would highly recommend Deland Toyota and Searl Row More

My experience with Deland Toyota was an A+ experience. Ryan in the internet department sent me the information that I requested, within just a couple of minutes he was on the phone with me explaining ever Ryan in the internet department sent me the information that I requested, within just a couple of minutes he was on the phone with me explaining everything in detail and scheduling an appointment that afternoon for me to take a test drive in my NEW 2009 CAMRY. My salesperson, Juan was very professional and and knew everything about the vehicle. I LOVE MY NEW CAR! and would definitely recommend Deland Toyota to anyone who is looking for a vehicle. WONDERFUL BUYING EXPERIENCE. Oh! By the way, my payment is $45 less per month than I expected to pay! Deland Toyota, YOU ROCK!! More