Parks Toyota of DeLand - Service Center

DO NOT GO HERE! ! The service department is incompetent, does not take responsibility for their errors, and WILL cost you money. We are long time loyal Toyota custome ! The service department is incompetent, does not take responsibility for their errors, and WILL cost you money. We are long time loyal Toyota customers and have never had issues with a dealership until now. We moved into this area 6 months ago and have had problems every single time we’ve brought a car in. The most recent is the most ridiculous! My husband brought my 2023 Toyota in for its second oil change. After the oil change I started noticing small oil spots in my driveway. Having a new car, of course I didn’t think for a second that it would be my car and asked my daughter to stop parking in my spot bc her car does leak oil. A bit later I noticed the oil spots were getting bigger. Talked to my daughter and she confirmed she’s not parking there anymore but her boyfriend has been and she’ll have him stop. Welp…. I pulled into my driveway one day to grab sometime from my house and pulled right back out. That’s when unnoticed the oil on my driveway was still wet. I pulled back in and looked under my car to see that it was actually my car leaking this whole time! I immediately called Parkland Toyota and was told to drive my car in the next morning. The next morning I called and asked if they really want me to drive my car that’s been leaking oil for 2 months now. They said no and gave me the number of the tow company to pick it up. Soooo once it was brought in they say the undercarriage of my car is fine with no issues BUT my oil filter is dented and damaged and that it’s not their fault so I have to pay the $123 tow bill. HOW is my oil filter dented and damaged but the undercarriage is in perfect condition?! And no I didn’t take my car to anyone else… WHY would I do that?! My lease includes service. It’s FREE! NO ONE ELSE TOUCHES MY CAR. However, they decide it’s not their problem. Again, HOW?!! Did someone sneak onto my property, take down the cover, dent my oil filter, and put everything back nicely? THAT MAKES NO SENSE! But that’s what the service manager would rather believe than the fact that their technician screwed up. Talking to other mechanics about my issue they believe the technician probably had an issue getting my oil filter off when the oil was changed and after damaging it just decided to leave it. That makes way more sense than anything else! BUT this place cannot take responsibility for their incompetence. They would rather make their customer pay a $123 tow bill and lose lifetime Toyota customers over an oil filter and a tow bill. More

Victor Arvelo was very good in explaining everything to me and I will be back for my next check service for my Rav 4 me and I will be back for my next check service for my Rav 4 More

I received exemplary service. My sales n device person Derek could not have been more polite and professional. My initial service advisor Gina was amazing. My whole experience wit My sales n device person Derek could not have been more polite and professional. My initial service advisor Gina was amazing. My whole experience with Parks Toyota was A1. I will recommend them to my friends and family. More

Wonderful service at Parks of DeLand, and Levi an awesome Service Tech, keep him please. Service Tech, keep him please. More

Just beware from this dealership never ever believe what they sell I mean warranty. Even one star not good enough. they sell I mean warranty. Even one star not good enough. More

Requested evaluation of a single problem. Wrote up a $1228 rating of 6 things they wished to do. Scammers. Take advantage of older women alone. Will never have them work on my car. Wrote up a $1228 rating of 6 things they wished to do. Scammers. Take advantage of older women alone. Will never have them work on my car. More

I purchased a Toyota 2021 corolla on 6/21/21 They made a I purchased a Toyota 2021 corolla on 6/21/21 They made a promise that they would have my windows tint in July when I called to see what time to come I purchased a Toyota 2021 corolla on 6/21/21 They made a promise that they would have my windows tint in July when I called to see what time to come in scheduling knew nothing of this the windows was tint 8/6/21 now I have bubbles in the rear windows the back seat was dirty the front windows you could see where the water was running down this is the worse experience I have had purchasing a vehicle now I'm waiting on a resolution my next step is to call Toyota main office More

DO NOT GET SERVICE HERE!! I went in on 4-12-21 for a recall part replacement on a Camry. It had something to do with the fuel pump.. When I leave that afternoon my car smells like gas but that is what t recall part replacement on a Camry. It had something to do with the fuel pump.. When I leave that afternoon my car smells like gas but that is what they just worked on so I ignore it. I had to go to a gas station and fill up as they wanted no gas in the car to work on it. I walk out from going inside the store and there is a gallon of gas on the ground under my car just dripping out. I drive a few block back to my apartment happy it did not blow up on me. The next day 4-13 I go back and the service assistant spots the gas trail I had been leaving as I drove. I left it to be redone and had the front brakes changed. Although the tech clearly should have done the work correctly the first time, I am nice and my customer service rep was great and helpful. I was a little disappointed no one even offered me a discount for my break job for being forced to come back and waste hours for their mess-up. SO I ask for one. I get 10 dollars. I asked for the service manager who was not on site to call to tell him how good my service rep was, but he never called me back.-- My car was a bomb for 24 hours leaking gas because of their failure and I cant even get a call back from the service manager... NEVER GO HERE More

I took my truck for service yest. (Basic oil change package which includes tire rotation) After taking it home I noticed the steering wheel was over an inch off. And if I tried to straighten it it woul package which includes tire rotation) After taking it home I noticed the steering wheel was over an inch off. And if I tried to straighten it it would steer off the road. It also had a terrible shimmy to the point where I can't drive it safely. I called to have the issue resolved and was told it was probably a tire that wasn't balanced. And it would cost almost $200.00 to have a balance and alignment. My truck had no issues before going in. I was told to bring it to the place I got tires at, that they probably had a warranty. Only problem.... They were put on out of state. I requested them to fix the issue as I have a 950mile drive 2 days later. They said they couldn't even get me in until next week. I can not recommend them, I will not use them in the future. More

Lifetime Oil Changes are a LIE Promised lifetime oil changes in 2017, only 2 years later and now I have to pay for them. Derek Gulich Assured me I would never have to pay for oil ch Promised lifetime oil changes in 2017, only 2 years later and now I have to pay for them. Derek Gulich Assured me I would never have to pay for oil changes and here we are with promises not fulfilled. When I bought the car he was a newbie but I guess a few years seasoned and his customers are left in the dust. Very disappointed in the service here. Won't be back.. Also very rude when I confronted him about it.. More