Parkway Dodge Chrysler Jeep

I had an excellent experience with this dealership. Their internet sales agent Rachel Collier was attentive and allowed for me to effectively shop for my new vehicle online. I also got an excellent de Their internet sales agent Rachel Collier was attentive and allowed for me to effectively shop for my new vehicle online. I also got an excellent deal on my trade-in as Rachel was willing to negotiate which allowed for me to get the best deal on my new lease. The Black Friday deal provided at Parkway which gave an extra $2,000.00 on to any trade-in was also phenomenal and helpful. I would recommend Parkway and Rachel to anyone looking for a new vehicle and I look forward to working with them in the future. More

Very bad service my salesperson name who handle my transaction (Jay) he was all over me before I signed the lease I paid my start up fee that include everything I told him when you get my license plat transaction (Jay) he was all over me before I signed the lease I paid my start up fee that include everything I told him when you get my license plate please mail it to my house he said sure I got the car few days later on Friday got a call from the dealership your license plate here come down and pick it up and also there is $130.00 fee!!!?? I called back on Monday to see what’s going on I called Jay around 10am no answer left a message called again around 12pm no answer left a massage again I called him again around 2pm he answered wow I told him the story oh don’t worry let me see what’s going on I will call you right back never did I called again on Tuesday around 9am no answer left a message called again around 12pm no answer left a massage around 2pm I said to myself I had it with him so I called again this time I ask for his manager the lady at the front did not want to give me the manager I guess she did not want him to get into a trouble so anyway I hung up with her had to call Chrysler and make complain I was very surprised they rally did not do anything but talk to the dealer about this issue and the dealer refused to pay for the plate so I went to the secretary of state and bought new one and I told Jay he can keep my plate what a bad experience never again that’s for sure and if you don’t believe me people go there and experience it your self. More

I left my car twice at this place (11am to 7pm, then 10am to 530pm) - to have my heat fixed. Whether it was because its under warantee and they only fix cars for paying customers, or they are just plain jerk to 530pm) - to have my heat fixed. Whether it was because its under warantee and they only fix cars for paying customers, or they are just plain jerks... I don't know. But 2 full days at the dealership and they tell me they never got around to fixing it. The worst part is, the service adviser Tommy Frederick LIED to me saying that they needed to order a part to fix the car. Sorry Tommy, your technician and service cashier blew your cover when they told me that the part is actually IN STOCK, but they never got around to fixing my car. The thing that makes me crazy is that they never called me to tell me that my car was NOT being fixed. All day they told me that my car is being "worked on", but then I go there at the end of the day, and they haven't even opened up my car! What kind of operation are they running? If it is too busy and the job cannot be done, please let me know and do not waste my time. Please, at least give me the respect and communicate with me. And what is the problem with Mr. Tommy Frederick? Does he need a lesson on professionalism and customer service? Does he need a lesson on how to NOT LIE? More

This salesperson, Yaz Abusaif, repeatedly lied to us and basically stole our trade in. Per blue book value, our trade should've been $3,541 in fair condition. Chrysler also gave a bonus trade in of $750 f basically stole our trade in. Per blue book value, our trade should've been $3,541 in fair condition. Chrysler also gave a bonus trade in of $750 for minivans. This means that our trade in value should've been at leat $4000 - we were given a measely $900 for the vehicle for a total trade in value including the Chrysler bonus of $1650. This is over $2000 less than what we should've gotten. Our salesperson repeatedly lied and said it was $1900 (which was still low) but he had to write it a certain way on the deal, $900 for trade in value and the $1000 as "rebate funds". He also insisted that his dealership was throwing in the $1000 as a bonus on the $900?? When we questioned this repeatedly he was very rude and said you cant get the EP price (we have employee discount) and the higher amount for your trade in? I've since found out through Chrysler directly that this salesperson is a complete fraud and that non of his explanations were true. Our extra $1000 in the rebate column of the written deal was a bonus that we would've received even without the trade in. He never mentioned the additional $750 and said it was a rebate from Ally Financial. This guy is a complete fraud and we are filing a formal complaint with Chrysler against this dealership and salesperson. More

On Fraidy 4-13-2012 I Called Salesman at Parkway Dealership Kane To Give Me Price For 2012 Jeep Grand Cherokee.I Request Gry Colour-4WD -and Power Seat Equipment He Give Me The Price $30,200,00 For Dealership Kane To Give Me Price For 2012 Jeep Grand Cherokee.I Request Gry Colour-4WD -and Power Seat Equipment He Give Me The Price $30,200,00 For This Vehicle.On Saturday 4-14-12.I Drove To Parkway To Meet With Kane He Make Me Waiting Long Time Never Show Me The Vehicle OR Give Me Draive Test.His Excuse Busy With Another Customer.I Wait Allmost 4 Hour That Dealer Time Close.At 3:00pm Then He Bring The Vehicle To Parking Lot Then He Said To Me This is Your Vehicle - SURPRISE-- SURPRISE-Ther is NO Power Seat Is Manual Seat.and I Pay Full Price For Power Seat.I Ask Him To Chage The Vehicle He Refuse.I Ask His Manager To Help Me He Said- I Take My Salesman Side ------------- Rip Off Big Time ---and Scom Biggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg Tim ..is Horrible Experience ...... More

When I went to go look for a car at Parkway, I was immediatley greeted by Steve. I did not have to wander around the store to wait for someone to approach me (which I hate). He made me feel welcome an immediatley greeted by Steve. I did not have to wander around the store to wait for someone to approach me (which I hate). He made me feel welcome and that he genuinely cared about helping me and answering any of my questions. He did not talk down to me or appear superior to me because I did not know a lot about cars. He walked around with me and showed me all the cars and told me he would try to get me the best deal he could. Steve did not try to pressure me into buying a car that I didnt want and try to rip me off like other salesmen. The rest of the staff was very nice as well. If you go to Parkway, ask for Steve, he was the best. More

Brian was excellent to work with. Great attitude and worked very hard to get me the best price around. I would definitely recommend this dealership to anyone. After the sale I was introduced to the serv worked very hard to get me the best price around. I would definitely recommend this dealership to anyone. After the sale I was introduced to the service deptartment who welcomed me and congratulated me on my new ram truck. Very nice people and great prices at this dealership. More

Everything was perfect. The car and price quoted on the phone was exactly what I recieved. The entire staff seemed like they actually wanted me to be there as a customer. From the receptionist to the bus phone was exactly what I recieved. The entire staff seemed like they actually wanted me to be there as a customer. From the receptionist to the business staff, they were very friendly. I would recommend to everyone. More

Wow where do i start. traded my 2003 jeep wrangler in for a 2008 liberty. They said i was approved. Well i was not, and they already painted and sold my jeep, therefore they had a hard time getting my credit a 2008 liberty. They said i was approved. Well i was not, and they already painted and sold my jeep, therefore they had a hard time getting my credit approved. I have had to go there 7 times. Driving distance 28 miles one way. They would not even give me gas for my trouble. George said i was not getting anything. Very Rude. I will never buy or visit this place ever again. Very poor management. You dont sell someones car until they are approved. They lied and they were very rude. More

Parkway Chrysler Jeep, Inc - Clinton Township, Michigan operated a BAIT and SWITCH in an attempt to increase the profit margin on a lease transaction... Parkway offered a firm price on a vehicle lease i operated a BAIT and SWITCH in an attempt to increase the profit margin on a lease transaction... Parkway offered a firm price on a vehicle lease in an attempt to beat another local Dealer's firm offer and later reneged when they were not able to obtain a better finance offer from Chrysler Financial. Parkway's firm offer was based on a predisclosed "B" finance rating previously identifed by another dealer and confirmed by Parkway. Parkway then reneged on their "B" pricing offer when they were not able to obtain "B+" finance pricing. After multiple visits to Parkway, numerous phone calls and negotiations with the Sales Manager and the Owner's son (MIKE RILEY), an application and required deposit over the course of 5 days - they reneged. The owner's son MIKE RILEY openly admitted that they quoted "B" pricing hoping to obtain a "B+" rating and withdrew the "B" offer when they were unable to obtain the more positive "B+" rating. It's clear that the better "B+" pricing would not have been passed on to the consumer. MIKE RILEY admitted that they are often able to obtain better ratings but could not honor the original "B" pricing offer since the bonus pricing did not work out for them. Parkway BAITED me with a lower price to keep me from accepting another offer, took a deposit and then SWITCHED the pricing after their undisclosed plan did not work to their favor. Any Dealer that does not HONOR their good faith pricing based upon accepted criteria does not deserve any new business More