Parkway Family Kia
Kingwood, TX
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77 Reviews of Parkway Family Kia
Sales rep was great finance was a breeze . Found out no Jack or tools to let the spare down. Morgan in the Service Dept. Was no help . We waited for about ,45 mins in the lot but he never came Found out no Jack or tools to let the spare down. Morgan in the Service Dept. Was no help . We waited for about ,45 mins in the lot but he never came to say anything . Still don't know if I need to purchase one or what More
From the beginning of our process of trying to learn a Carnival they have been difficult to work with and slow to respond, when they delivered the car they forgot the paperwork and didn’t even give us a t Carnival they have been difficult to work with and slow to respond, when they delivered the car they forgot the paperwork and didn’t even give us a temporary plate. Every time I tried to talk to a manger or someone in finance it’s always leave a message and they never call back. Or sales person was clueless and communicated several incorrect things. More
They destroyed our paint. Bought a car from them on 12/23/23 they lost the spare key, we dropped the car off two Fridays later and they took it up on themselves to detail the Bought a car from them on 12/23/23 they lost the spare key, we dropped the car off two Fridays later and they took it up on themselves to detail the car when all they were supposed to do was program the key and fix the tint on the back windows. They scratched the car from front to back. When we mentioned this to the salesman he said they would fix it. After a couple of days of waiting for a resolution I called again and asked for the GM or the sales manager. I was put on hold for an hour with no response. I called Kia corporate and filed a claim, and all the sudden the sales manager called and said bring the car to him. Got to the dealership and was told to go back home because they didn't have a loaner. I asked to look at the car with the sales manager and the painter and was told to leave and that was too complicated. I said let me speak to the GM and h e went and got him. The GM told me that there dealership could not scratch a car like that. What a lie. I left the dealership and they came and pi picked it up the next day. They kept the car overnight and I was called the next day by the salesman to be told that they could not buff the scratches out I called the general manager and he told me that they were not going to be responsible or do anything else to further fix the problem. I now have an investigation going with Kia corporate and hopefully they will handle the situation properly. Nothing about this dealership is professional from the sales team to management and if you want to have your car destroyed either let their service department or their detail guys look at it. More
Jennifer Roberts incredibly cooperative, taking the time explain everything thoroughly. she was approachability made the experience enjoyable and it was truly a pleasure to work with her professional, respo explain everything thoroughly. she was approachability made the experience enjoyable and it was truly a pleasure to work with her professional, responsive throughout the entire buying process. definitely I will recommend her to my family and friends. More
Art was great. He really listened to what I wanted and dkdnt pressure me at all. I highly recommend him and Parkway Kia. He really listened to what I wanted and dkdnt pressure me at all. I highly recommend him and Parkway Kia. More
I purchased a 2017 Acura MDX at Parkway Kia. Sales guy Devin Harp was very helpful and gave me test drive knew about details and answered all my quiries related to the vehicle. It was the best c Sales guy Devin Harp was very helpful and gave me test drive knew about details and answered all my quiries related to the vehicle. It was the best car buying experience and they have excellent customer care and service. They were easy to work with, professional, responsive, throughout the entire buying process. The Used car Manager/ Director was also very professional. I highly recommend this dealership and will continue to do business with them moving forward. Will be recommending this dealership to my family and friends!! More
I bought my child a Toyota Camry on Tuesday. When we were waiting for the financing people to come get us we were told there was a problem and asked if we could come back, but we could take the When we were waiting for the financing people to come get us we were told there was a problem and asked if we could come back, but we could take the car. So I drove the car off the lot. I returned on Thursday at noon to finish the paperwork. I paid $1500 down and financed the rest. I completed all the paperwork. I was told to go wait out front while the car got detailed. I waited until 6 p.m. Finally, someone came and told me that they wouldn't let the car off the lot until it had new tires. It was a safety hazard. They said they didn't have another car for me. Since I drove the car I didn't have a way to go home. I got an Uber home (15 miles). They said they'd call me the next morning. No call was received. I called at 10 a.m. I was told they were finishing up with the car and it would be ready that afternoon. I told them I'd be there at 4 p.m. I left work early, drove an hour home to pick up my wife so she and I could go pick up the car. Arrived around 5:30 p.m. I was told that the tires weren't there and they didn't have an ETA. It was now Friday evening. We have 5 children at home. The sales manager was called. They didn't try to rectify the situation. According to them, nothing could be done and they did nothing wrong. I bought a car, financed car, was paying for the insurance on the car, and yet I had no car. They didn't try to get tires from an alternate location, they didn't try to get me a rental or a loaner, they never even apologized for the inconvenience. This caused an enormous inconvenience on my family and Parkway Family Kia (the name is ironic) did absolutely nothing to even attempt to make it write. Now I'm really concerned about the vehicle I purchased that they didn't even know it had bad tires when they sold it to me. Did they find other issues? Was it never looked at in the first place? Did I purchase a lemon? The whole thing seems very shady. Extremely poor experience. Horrible customer service. More
Kingwood Texas Ka is a horrible place. I’m so glad I did not buy my Kia their. Service is not friendly at all. The girl in service is not friendly and arrogant. I just had a simple questio I’m so glad I did not buy my Kia their. Service is not friendly at all. The girl in service is not friendly and arrogant. I just had a simple question on charging my 2023 Kia Sorrento, PHEV, and was told I should see the service manager, Val. he was right there in his office and would not answer my question. He did not look busy to me. I was instructed to go and sit in the waiting room and when he has time he’ll come and get me. Service girl wanted to know what I wanted so I told her and her answer was not appropriate for the situation and she was rude to me. I was thinking if I ever needed the service, I would bring my Kia there. I would never bring my Kia to Kingwood Kia. I will bring it to any other Kia dealer but them. PL More