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Parkway Family Mazda
Kingwood, TX
12 Reviews
When you shop for a vehicle, you deserve to have a fantastic experience that results in you getting a car or SUV that you love, and then driving away completely happy. Here at Parkway Family Mazda, we work hard every day to ensure that is precisely the sort of experience you will get and that you find a vehicle you will enjoy driving for a long time. Everyone you meet and work with here at our dealership focuses on a single goal: providing unbeatable customer service that is based on what you need and want above everything else. This is not something that happens by luck; we have put together an amazing team, all driven to be the best and work hard every day to do better than the day before. That is the difference you get to enjoy when you choose a dealership that puts you first.
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 12 reviews
December 20, 2017
Don't buy from this dealership! Go somewhere else! Let me preface this by saying I love Mazda's. I have only ever owned Mazda's. The car is a great buy! But....this dealership is aweful! I had m Let me preface this by saying I love Mazda's. I have only ever owned Mazda's. The car is a great buy! But....this dealership is aweful! I had multiple bad experiences here starting with them giving me the wrong vehicle and not realizing it for a month. To then find out the vehicle that they sold me was a different color. To then having to trade in the said vehicle to buy another to correct the error because they waited so long to figure it out that the car was titled. Once, we received our current vehicle it took them 3 months to title it. My temp plates expired twice. Come to find out the had the needed paperwork the whole time but no one communicates there so the papers were never sent until I called to ask. But between all this chaos and 6 month process they were rude and manipulative and proved that there is no management at this place. No one ever knew what was going on after speaking to numerous people. We would show up and they would not know why we were even asked to come in. The General Managers act like they are God's and really are just big bullies who honestly have no idea what the xxxx is going on. It's a terrible dealership and I am surprised they are still in business especially with the business practices we experienced through the process of getting our issues resolved. My previous Mazda was purchased through Russell & Smith. It was smooth easy and the sales people are wonderful there. Drive the extra miles and purchase from them or any other dealership. Trust me it's worth it. You will save yourself a huge headache, time, and stress! More
by Jessica DeAnn Grossman
Employees Worked With
GM, sales person
October 25, 2016
DO THE RIGHT THING, PARKWAY FAMILY MAZDA ********BUYER BEWARE********UPDATE 10/25/16: My Honda Pilot I recently purchased on 10/21/16, would not start on Monday 10/24/16, 4 days after it was ********BUYER BEWARE********UPDATE 10/25/16: My Honda Pilot I recently purchased on 10/21/16, would not start on Monday 10/24/16, 4 days after it was delivered to me by Parkway Family Mazda. I took it to Auto Nations Honda of Lewisville to be diagnosed. It was the starter, no big deal BUT they wanted over $600 to replace it AND THEN they proceeded to tell me the vehicle has a main seal leak, a leak at the oil pump and a couple of other things. To have the rear main seal leak fixed would cost over $1400 (fourteen hundred dollars!!!) and oil pump reseal $997. I have the paperwork from Honda of Lewisville to prove this. SHAME ON YOU PARKWAY FAMILY MAZDA!!! Previous review 10/21/16: If I could give this company ZERO stars, I would. I recently purchased a 2005 Honda Pilot online with Parkway Family Mazda. The terms we agreed to after the financing company approved everything was $254 payment per month for 24 months. I have text messages from the sales person, Larry, to back my claim. He was wonderful but the company did not honor the agreement. They overnighted me the paperwork via FexEx. They highlighted the areas in need of a signature. Because a company's word is there credit, I took them at their work and I signed the paperwork where they had highlighted, based off of the terms we had agreed to at $254 per month for 24 months. I have text messages from Larry, the salesperson, to prove this. The finance company called me this morning and said the terms are $247 per month for 30 months. That is NOT what we agreed to. Chris, the finance manager, called and said "there is nothing we can do, you signed the paperwork". I will be seeking legal consultation about this, rest assured. I WANT YOU TO DO THE RIGHT THING AND PAY FOR THE NEEDED REPAIRS YOU KNEW EXISTED WHEN YOU DELIVERED THE CAR TO ME AND TO ALSO HONOR THE FINANCE AGREEMENT WE HAD! THAT'S ALL, JUST DO THE RIGHT THING. More
by Kristi Beauchamp
Employees Worked With
LARRY, ADRIAN, CHRIS
