Parkway Ford Lincoln - Service Center

The service manager and staff were incredibly professional, efficient, and went above and beyond expectations! professional, efficient, and went above and beyond expectations! More

Car was brought in for warranty recalls (door latch recall was one of them). Door latch connector was broken during repair and not fixed or replaced and I never received a phone call asking if I would recall was one of them). Door latch connector was broken during repair and not fixed or replaced and I never received a phone call asking if I would like to have it fixed. The service report said the connector was broken already but the car never said the door was open prior to this "repair". When I picked the car up (afterhours on a Saturday) the car thought the door was open and would not turn off the dome light. This was draining the battery!!!! I had to remove the door panel and fix the issue the best way I could since the car was needed by my son who is in college. I have had decent experiences with Parkway up until this one and I was warned that things were going from good to bad at this dealership....now I know the facts. More

didnt do nothing and they had my car for two days. they gave nothing but excuses they gave nothing but excuses More

Friendly staff. Tim did a good job and was very kind. Good about making my issue resolved. Worked to resolve my issue right after having to come back. Tim did a good job and was very kind. Good about making my issue resolved. Worked to resolve my issue right after having to come back. More

Always a friendly serviceperson who keeps you informed about the progress. I feel like their assessment of my service is honest and fair. about the progress. I feel like their assessment of my service is honest and fair. More

Cleanest and most organized dealership I’ve ever been in. Best mannered employees. Went in for service and would highly recommend. Best mannered employees. Went in for service and would highly recommend. More

A young gentleman made a new key and programed the key for my daughter's car. He was very kind and knowledgeable. for my daughter's car. He was very kind and knowledgeable. More

We were t able to make appt rather told we had to use express garage for oil change. Arrived at 9am and had to wait 2 hours to get this We definitely will be looking for another Avenue to get oil chang express garage for oil change. Arrived at 9am and had to wait 2 hours to get this We definitely will be looking for another Avenue to get oil changes going forward More