Parkway Honda

I visited three Honda dealers. The reason I bought my CRV at Prime Honda is because of Eric Phan's professionalism and knowledge. He was a cut above the other salesmen I talked to at the other dealers. I wil at Prime Honda is because of Eric Phan's professionalism and knowledge. He was a cut above the other salesmen I talked to at the other dealers. I will recommend Eric whenever I can. More

PAVEL was very helpful whenever he sees me, he is very friendly and warm and caring and he has a big smile on his face!!! friendly and warm and caring and he has a big smile on his face!!! More

THEY QUOTED ONE PRICE ( in writing ) AND WHEN WE GOT TO THE DEALERSHIP, THEY SAID IT WAS A MISTAKE AND THEY CAN NOT SELL THE CAR UNLESS I PAY 2000 more. THE DEALERSHIP, THEY SAID IT WAS A MISTAKE AND THEY CAN NOT SELL THE CAR UNLESS I PAY 2000 more. More

Avoid, Avoid, Avoid! After spending a considerable amount of time negotiating a trade-in for a used car, I finally came to an agreement with the staff. I even gave them my credit card info to pay for amount of time negotiating a trade-in for a used car, I finally came to an agreement with the staff. I even gave them my credit card info to pay for the difference between the trade-in and the used car. However, in less than 24 hours after coming to this agreement, I received a call from one of the managers indicating they "may need" to back out on the deal they had already agreed upon. I was assured that I would be given a call the next day by one of the other managers to explain what was going on. The next day came and you guessed it - no phone call. I called the sales rep I had been dealing with and he again assured me that someone would get back to me. It's been almost a week and no one has given me the courtesy of a phone call back. Clearly, they were aware that what they had done was unethical and didn't have the decency to call me back and explain it (as if there is any valid explanation). I wish I had read the reviews on here before wasting my time with this place... Do yourself a favor and avoid these unethical people... More

I had a great experience at Prime Toyota/Honda. Obed was professional, explained things to me in an easy-to-understand way, and sold me a car that I love. I appreciate the comfortable chairs and coffee and professional, explained things to me in an easy-to-understand way, and sold me a car that I love. I appreciate the comfortable chairs and coffee and pastry available, and how all of the salespeople are willing to help, even if I am not their client. More

Approximately one week ago, I sent an internet inquiry to this dealership asking about the availably of a Nissan Pathfinder, they responded the following morning informing me that this vehicle had been sold, this dealership asking about the availably of a Nissan Pathfinder, they responded the following morning informing me that this vehicle had been sold, one week later, it was on their front line for sale, and I stopped in to look at it, was met by a salesman that began blowing smoke up my butt on why it was for sale again. I told him I would return this weekend to go over it, and hopefully make a deal, as of Sunday 01 Sept 2013, approximately 1300 hrs, the vehicle was still listed for sale on their web site, when I pulled into the dealership about 30 minutes later, the vehicle was gone. I entered the dealership to see where it was, and after waiting for about 15 minutes, an employee of the dealership said it was sold, and I asked why was it still on the website if it was sold, and she explained that they wait until the paperwork is complete. I gave her a nice suggestion, if the paperwork is being processed, they should mark the it on the website "Pending" that way, folks won't waste their valuable time chasing vehicles, yea, don't think she liked that to much, and as soon as I got home, lo and behold, the vehicle had been removed! Now its back to the drawing board, and I probably won't be going back to Prime Auto group after having my time wasted! More

I just have my honda accord 45000 MILES SERVICE.....THEIR MECHANIC SUPPORT TO DO TIRE ROTATION..BUT HE DIDN'T..WHO KNOW WHAT ELSE DID HE MISSED?..NO MORE HONDA PRIME SERVICE FOR EVER...EVERYBODY SHOULD xx TH MECHANIC SUPPORT TO DO TIRE ROTATION..BUT HE DIDN'T..WHO KNOW WHAT ELSE DID HE MISSED?..NO MORE HONDA PRIME SERVICE FOR EVER...EVERYBODY SHOULD xx THEIR CAR ..TIRE ,MARK THEM..AND OTHER TAKE NOTES..YOU WILL KNOW WHAT I MEAN...THEM... More

Customer service ended with the purchase of the car. They were fine when we were buying the car, but once we brought our brand new 2013 car back for an inspection, they managed to scratch up our two day old were fine when we were buying the car, but once we brought our brand new 2013 car back for an inspection, they managed to scratch up our two day old car. When we brought it to their attention, they buffed out the scratches but took off clear coat in the process. And said maybe they could give us a free tank of gas next time we came in for service. After much complaining, they offered us a Resistall application, which is supposed to help protect the car, but after research we learned it only lasts 7 months and offers little protection in the end. Thanks but no thanks. Please avoid this place! More

WORST DEALERSHIP I HAVE EVER DONE BUSINESS WITH. THESE REVIEWS ARE WRITTEN BY EMPLOYEES! I traded in a car at Prime Honda about two weeks ago. I was ensured that I would receive a $10k check in the mai REVIEWS ARE WRITTEN BY EMPLOYEES! I traded in a car at Prime Honda about two weeks ago. I was ensured that I would receive a $10k check in the mail (for which they owed me) along with the registration for the vehicle. It has now been over two weeks, and they have yet to mail me either of these documents. I'm currently out of state, so I can't pick them up. However, this was made very clear to our "sales rep" Riley at the time of purchase. We are now missing $10,000 and do not have our registration... and they will not return our calls!!! After you purchase a car with this dealership, do not expect for them to follow through with anything! Their customer service has been completely non-existant. Do NOT do business with these criminals. More

I have a band new cr v Honda 13 and 2 week later I got side swiped on the driver side. I took my car to prime and when I got my car back . I felt that they rush it and they left paint drop on my hood , th side swiped on the driver side. I took my car to prime and when I got my car back . I felt that they rush it and they left paint drop on my hood , the driver door wasn't lined up right, the hood wasn't lined up right , and the lip around the tire had a scratch but the worst of them all was the inside of my car!!! The damage was outside of my car and one of their workers left my sun roof open and I had water damage on my headliner (top of the car inside). They tried to say that the car might have a defect on the sun roof !!! Can you believe that..... I was very disappoint .. They said , they could do anything so I call my insurance and they told them .we can work something out to fix the problem and take more money from my insurance to fix!!! They still did a sloppy job and rush it . I'm still disappointed and my inside of my car still has damage !!!!! I would go back to that place or recommend it to any one. Sorry to say !!! :( More